THE PUNE DISTRICT CENTRAL CO-OPERATIVE BANK LTD. INFORMATION TECHNOLOGY DEPARTMENT HEAD OFFICE: Pune District Central Co-op. Bank Ltd., B 4, B. J. Road, Pune. Pin – 411001 REQUEST FOR PROPOSAL (RFP) FOR Appointment of Network Management Service Provider and Branch Network Equipment Provider REF NO. : PDCC/IT-Tender/2018-19/002 RELEASE DATE: 03-09-2018 PARTICULARS DEADLINE Last Date of Submission of RFP related pre bid query 10/09/2018, 16:00 hours Pre-bid Meeting 11/09/2018, 13:00 hours Last date of submission of the Technical and Commercial bid 25/09/2018, 15:00 hours Date of opening of the Technical bid 25/09/2018, 16:00 hours Bank email id for RFP related communication [email protected] 1 TABLE OF CONTENT 1. OBJECTIVE ................................................................................................................................................................................. 4 2. PROJECT STRUCTURE ........................................................................................................................................................... 4 3. IMPLEMENTATION SCHEDULE ........................................................................................................................................ 4 4. ELEGIBILITY CRITERIA ........................................................................................................................................................ 5 5. SCOPE OF WORK ..................................................................................................................................................................... 6 5.1 Current State of NOC and WAN ................................................................................................................. 6 5.2 Detailed Scope of Work .............................................................................................................................. 8 5.2.1 Managing the WAN architecture & Connectivity ............................................................................... 9 5.2.2 Maintaining of IP Address Scheme ................................................................................................... 10 5.2.3 Supply, implementation & management of branch networking devices ......................................... 10 5.2.4 Network functionalities / Audit ........................................................................................................ 12 5.2.5 Backup & OS Management ............................................................................................................... 12 5.2.6 Reporting .......................................................................................................................................... 12 5.2.7 Transition Management ................................................................................................................... 12 5.2.8 Periodic Review of the project ......................................................................................................... 14 6. Network Management Services Providers Personnel Management ............................................................... 16 6.1 Resource Management ............................................................................................................................. 16 6.2 Personnel Selection Criteria ..................................................................................................................... 17 7. TENDER DOCUMENT AND FEE ...................................................................................................................................... 18 8. EARNEST MONEY DEPOSIT ............................................................................................................................................. 18 9. PERFORMANCE GUARANTEE ......................................................................................................................................... 18 10. CLARIFICATION & AMENDMENTS OF THE RFP ..................................................................................................... 19 11. SUBMISSION OF OFFER –TWO BID SYSTEM ............................................................................................................ 19 12. ERASURES OR ALTERATION ........................................................................................................................................... 21 13. LANGUAGE OF BID .............................................................................................................................................................. 21 14. EVALUATION METHODOLOGY ...................................................................................................................................... 21 14.1 Introduction ............................................................................................................................................. 21 14.2 Eligibility Bid Evaluation .......................................................................................................................... 21 14.3 Technical Bid Evaluation .......................................................................................................................... 22 14.4 Commercial Bid Evaluation ...................................................................................................................... 22 14.5 Commercial Bid Evaluation Considerations ............................................................................................ 22 15. BID OPENING ......................................................................................................................................................................... 23 16. CONTRACT PERIOD ............................................................................................................................................................ 24 17. SERVICE AVAILABILITY .................................................................................................................................................... 24 18. PAYMENT TERMS ................................................................................................................................................................ 24 19. INSURANCE ............................................................................................................................................................................ 25 20. WARRANTY ............................................................................................................................................................................ 25 2 21. TRANSFER OF OWNERSHIP ............................................................................................................................................ 26 22. COMPLIANCE WITH LAWS .............................................................................................................................................. 26 23. INDEMNITY ............................................................................................................................................................................ 27 24. DELIVERY, INSTALLATION & COMMISIONING ....................................................................................................... 27 25. ORDER CANCELLATION .................................................................................................................................................... 28 26. CONSEQUENCES OF TERMINATION ............................................................................................................................ 28 27. PUBLICITY .............................................................................................................................................................................. 29 28. LIQUIDATED DAMAGES .................................................................................................................................................... 29 29. CONFIDENTIALITY .............................................................................................................................................................. 29 30. VENDOR’S LAIBILITY ......................................................................................................................................................... 30 31. GUARANTEES ........................................................................................................................................................................ 30 32. FORCE MAJEURE .................................................................................................................................................................. 30 33. EXECUTION OF SLA ............................................................................................................................................................. 31 34. ADHERENCE TO TERMS & CONDITIONS ................................................................................................................... 31 35. COLLUSIVE CONDUCT ........................................................................................................................................................ 31 36. RESOLUTION OF DISPUTES ............................................................................................................................................. 31 37. CORRUPT AND FRAUDULANT PRACTICES ..............................................................................................................