The data included in this proposal will not be disclosed outside the government or duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate the information; provided that if a Contract is awarded to the Offeror as a result of or in connection with the submission of the data, the government will have the right to duplicate, use, or disclose the data to the extent provided in the contract. This restriction does not limit the government’s right to use information contained in such data if it is obtained from another source without restrictions. The data subject to the restriction is contained in sheets marked with the following legend: Use or disclosure of data contained on this page is subject to the restriction on the title page of this document. Enterprise Infrastructure Solutions (EIS) RFP #QTA0015THA3003 Volume I - Technical Table of Contents Table of Contents 1.0 NETWORK ARCHITECTURE (L.29.1) [RIN: MTR0102-DN] .............................. 1 1.1 UNDERSTANDING .................................................................................................... 1 1.2 QUALITY OF SERVICES ............................................................................................ 7 1.3 SERVICE COVERAGE [RIN: MTR2249-KS] .............................................................. 7 1.4 SECURITY [RIN: MTR0114-DN] ............................................................................. 8 2.0 TECHNICAL RESPONSE (L.29.2) ..................................................................... 16 2.1 EIS SERVICES (L.29.2.1) [RIN: MTC0013-DI] ....................................................... 16 EIS Scope for Mandatory Services (C.1.2) .................................................... 16 2.1.1.1 ..... Data Services (C.2.1) ........................................................................................... 16 2.1.1.1.1 VIRTUAL PRIVATE NETWORK SERVICE (C.2.1.1) [RIN: MTR0131-DN] ................................................................................ 16 2.1.1.1.1.1 ... Service Description (C.2.1.1.1) ............................................... 16 ....... Functional Definition (C.2.1.1.1.1).................................... 17 ....... Standards (C.2.1.1.1.2) [RIN: MTC0002-DI] ..................... 19 ....... Connectivity (C.2.1.1.1.3) ................................................ 21 ....... Technical Capabilities (C.2.1.1.1.4) [RIN: MTR0010-DN] ............................................................... 21 2.1.1.1.1.2 ... Features (C.2.1.1.2) ............................................................... 24 2.1.1.1.1.3 ... Interfaces (C.2.1.1.3) [RIN: MTR0106-DN, MTR0005-DN] ....... 25 2.1.1.1.1.4 ... Performance Metrics (C.2.1.1.4) [RIN: MTR0006-DN] ............. 25 2.1.1.1.2 ETHERNET TRANSPORT SERVICE (C.2.1.2) ................................ 26 2.1.1.1.2.1 ... Service Description (C.2.1.2.1) ............................................... 26 ....... Functional Definition (C.2.1.2.1.1).................................... 28 ....... Standards (C.2.1.2.1.2) ..................................................... 29 ....... Connectivity (C.2.1.2.1.3) ................................................ 31 ....... Technical Capabilities (C.2.1.2.1.4) [RIN: MTR0113-DN, MTR2244-DN, MTC0003-DI] .................. 31 2.1.1.1.2.2 ... Features (C.2.1.2.2) [RIN: MTR0069-DN] ............................... 37 2.1.1.1.2.4 ... Performance Metrics (C.2.1.2.4) [RIN: MTC0005-DI] .............. 39 2.1.1.2 ..... Voice Service (C.2.2) .......................................................................................... 41 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. I-ii Enterprise Infrastructure Solutions (EIS) RFP #QTA0015THA3003 Volume I - Technical 2.1.1.2.1 INTERNET PROTOCOL VOICE SERVICE (C.2.2.1) ....................... 42 2.1.1.2.1.1 ... Service Description (C.2.2.1.1) [RIN: MTC0014-DI] ................ 42 ....... Functional Definition (C.2.2.1.1.1) [RIN: MTR0027- DN] ................................................................................ 44 ....... Standards (C.2.2.1.1.2) [RIN: MTR0020-DN] .................... 45 ....... Connectivity (C.2.2.1.1.3) ................................................ 45 ....... Technical Capabilities (C.2.2.1.1.4) [RIN: MTR0028-DN] ............................................................... 46 2.1.1.2.1.2 ... Features (C.2.2.1.2) ............................................................... 49 2.1.1.2.1.3 ... Interfaces (C.2.2.1.3) .............................................................. 51 2.1.1.2.1.4 ... Performance Metrics (C.2.2.1.4) ............................................. 51 2.1.1.2.1.5 ... Managed LAN Service (C.2.2.1.5) ........................................... 52 2.1.1.2.1.6 ... Session Initiating Protocol Trunk Service (C.2.2.1.6) ................ 54 ....... Technical Capabilities (C.2.2.1.6.1) .................................. 54 ....... Features (C.2.2.1.6.2) ....................................................... 54 2.1.1.3 ..... Managed Network Services (C.2.8.1) .................................................................... 54 2.1.1.3.1 SERVICE DESCRIPTION (C.2.8.1.1) [RIN: MTR0129-DN] ............. 54 2.1.1.3.1.1 ... Functional Definition (C.2.8.1.1.1) .......................................... 56 2.1.1.3.1.2 ... Standards (C.2.8.1.1.2) ........................................................... 57 2.1.1.3.1.3 ... Connectivity (C.2.8.1.1.3) ....................................................... 57 2.1.1.3.1.4 ... Technical Capabilities (C.2.8.1.1.4) ........................................ 58 ....... Design and Engineering Services (C.2.8.1.1.4.1) [RIN: MTR0031-DN, MTR0110-DN, MTR0111- DN, MTR0120-DN, MTR0115-DN, MTR0116-DN, MTR0117-DN, MTR0118-DN, MTR0119-DN] ................. 58 ....... Implementation, Management and Maintenance (C.2.8.1.1.4.2) ................................................................. 62 2.1.1.3.2 FEATURES (C.2.8.1.2) [RIN: MTR0054-DN]................................... 67 2.1.1.3.3 INTERFACES (C2.8.1.3) ................................................................. 69 2.1.1.3.4 PERFORMANCE METRICS (C.2.8.1.4) [RIN: MTR0053-DN] ......... 69 2.1.1.4 ..... Access Arrangements (C.2.9) [RIN: MTR0063-DN] .............................................. 69 2.1.1.4.1 ACCESS ARRANGEMENT DESCRIPTION (C.2.9.1) ...................... 69 2.1.1.4.1.1 ... Functional Definition (C.2.9.1.1) ............................................. 70 2.1.1.4.1.2 ... Standards (C.2.9.1.2) ............................................................. 71 2.1.1.4.1.3 ... Connectivity (C.2.9.1.3) .......................................................... 72 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. I-iii Enterprise Infrastructure Solutions (EIS) RFP #QTA0015THA3003 Volume I - Technical 2.1.1.4.1.4 ... Technical Capabilities (C.2.9.1.4) [RIN: MTR2245-DN, MTR2250-DN] ....................................................................... 72 2.1.1.4.2 ACCESS DIVERSITY AND AVOIDANCE (C.2.9.2) ........................ 77 2.1.1.4.3 INTERFACES (C.2.9.3) [RIN: MTR0157-DN] .................................. 78 EIS Scope for Optional Services (C.1.2) [RIN: MTR0161-DN] ....................... 79 2.1.2.1 ..... Data Service (C.2.1) ............................................................................................ 79 2.1.2.1.1 VIRTUAL PRIVATE NETWORK SERVICE* (C.2.1.1) .................... 79 2.1.2.1.2 ETHERNET TRANSPORT SERVICE* (C.2.1.2) .............................. 79 2.1.2.1.3 OPTICAL WAVELENGTH SERVICE (C.2.1.3) ............................... 79 2.1.2.1.4 PRIVATE LINE SERVICE (PLS) (C.2.1.4) ....................................... 80 2.1.2.1.5 SYNCHRONUS OPTICAL NETWORK SERVICES (SONET) (C.2.1.5) ......................................................................................... 80 2.1.2.1.6 DARK FIBER SERVICES (DFS) (C.2.1.6) ....................................... 80 2.1.2.1.7 INTERNET PROTOCOL SERVICE (C.2.1.7) ................................... 80 2.1.2.2 ..... Voice Service (C.2.2) .......................................................................................... 80 2.1.2.2.1 INTERNET PROTOCOL VOICE SERVICE* (C.2.2.1) ..................... 80 2.1.2.2.2 CIRCUIT SWITCHED VOICE SERVICE (C.2.2.2)........................... 80 2.1.2.2.2.1 ... Service Description (C.2.2.2.1) ............................................... 80 ....... Functional Definition (C.2.2.2.1.1) [RIN: MGC0001- DI, MTR2251-DN] .......................................................... 81 ....... Standards (C.2.2.2.1.2) ..................................................... 82 ....... Connectivity (C.2.2.2.1.3) ................................................ 82 ....... Technical Capabilities (C.2.2.2.1.4) .................................. 83 2.1.2.2.2.2 ... Features (C.2.2.2.2) ............................................................... 84 2.1.2.2.2.3 ... Interfaces (C.2.2.2.3) .............................................................. 88 2.1.2.2.2.4 ... Performance Metrics (C.2.2.2.4) ............................................. 89 2.1.2.2.3 TOLL FREE (C.2.2.3) ...................................................................... 90 2.1.2.2.4 CIRCUIT SWITCHED DATA SERVICE (CSDS) (C.2.2.2) ............... 90 2.1.2.3 ..... Contact Center Services (C.2.3) ............................................................................ 90 2.1.2.4 ....