Jenna Zhenni Liao Website | www.jennaznliao.com Email | [email protected] Leveraging my knowledge about human behaviour, passion for interaction design and strength in user research, I bring a perfect mix of analytical LinkedIn | linkedin.com/in/zhenni-jenna-liao/ thinking, creative making and problem solving. W ORK EXPERIENCE E DUCATION Google 3 months | Jan - Apr 2020 University of Toronto UX Data Visualisation Intern Mountain View, CA Master of Information - Redesigned, implemented and launched 14 BI reporting dashboards in UX Design - Created a design library and design guidelines aligning with Material Design 2018 - 2021 March | GPA 3.9 to improve design consistency and streamline dashboard creation process - Delivered 8 presentations to various audiences and offered well explained, University of Toronto actionable design recommendations to empower the analyst community - Planned and facilitated 8 usability testing sessions to inform redesigns Honours Bachelor of Science in Psychology IBM 8 months | May - Dec 2019 (minors in Sociology UX Design Intern Ottawa & Toronto, ON & Asian Studies) - Designed the end-to-end experience of an experimental social analytics tool 2014 - 2018 | GPA 3.82 from data configuration, data visualisation to onboarding and user guidance - Accelerated the adoption of the colour palette and UI components from IBM Carbon Design System in Planning Analytics and Cognos Analytics - Created isometric illustrations and icons to add an extra layer of delight S KILLS - Assisted with planning and running usability testing to test solution directions Design sketching / wireframing / 6 months | Sep 2018 - Feb 2019 U of T Innovation Hub prototyping / interaction design Design Research Assistant Toronto, ON visual design / accessibility - Informed the renovation of 174 classrooms in 23 U of T buildings information architecture - Uncovered user needs through empathy interviews and observations Research - Planned and facilitated 7 research events that collected 2000 responses - Delivered compelling user stories, actionable insights and design principles user interview / card sorting for the University’s space manager and architects usability testing / survey heuristic evaluation / ethnographic observation E XTRACURRICULAR Programming Hack the North TEDxUofT HTML / CSS Staff photographer for 3 annual Designed a voice-controlled receipt app basic JavaScript in 36 hours with 3 developers conferences and 3 TEDx Salons Group4Me Emotion-focused Tools Designed a mobile app from scratch to Psychotherapy Lab Sketch / Figma / InVision help international students transition Research Assistant conducting text Illustrator / Photoshop into a new social life in Canada analysis for 320 therapy transcripts Principle / Balsamiq / Mural .