Aged Care Aged Care With A With A Difference Difference Macedonian Community Welfare Association Macedonian Community Welfare Association "Everyone has the opportunity to have a meaningful and fulfilling life." - MCWA Vision ANNUAL To find out more about MCWA's programs & services that support and empower the elderly and REPORT ageing, visit mcwa.org.au or email [email protected] 1800 988 767 2 0 2 0 PO Box 436, St Albans, VIC 3021 [email protected] | mcwa.org.au ABN: 32 429 763 569 Follow MCWA: facebook.com/mcwavic instagram.com/mcwa_au linkedin.com/in/mcwavic Published - November 2020 v202011ARA301 The Macedonian Community Welfare Association (MCWA) embraces the nature of reconciliation and the importance of continually working towards equality of outcomes and ensuring an equal voice for all Australians. MCWA and all its representatives acknowledge the Aboriginal and Torres Strait Islander people as the Traditional Custodians of this land, and we pay our respects to their Elders past, present and emerging. MCWA acknowledges its Macedonian Ancestors, both of blood and of spirit, and understands that its existence rests firmly on the foundation of their determination and sacrifice. We thank them for our culture, customs, language and rich history, and take the opportunity to acknowledge and respect their existence. IInn AAuussttrraalliiaa wwee aallll hhaavvee tthhee rriigghhtt ttoo sseellff aanndd ccoommmmuunniittyy ddeetteerrmmiinnaattiioonn.. Aged Care With A Difference Contents Why We Are Here The Macedonian Community Welfare Association (MCWA) is pleased to present its Annual Report for the period 2019-2020. Overview MCWA was established in 1983 by a group of forward-thinking leaders of the Macedonian community based in Victoria who recognised the need for a range of social support and welfare services for newly arrived individuals and families, as well as the growing Macedonian community here in Australia. MCWA was established to ensure all Victorians were able to get access to care and thrive at home as they aged and/or lived with a disability. 04 Why We Are Here 19 Home Care Packages Who are we? Our reason for being 05 Board of Directors 21 Our Community in Pictures MCWA is a not-for-profit community based MCWA supports choice, independence and dignity organisation that provides in-home aged care of all people who are ageing and/or living with a 06 MCWA Team 22 Home & Community Care Program services that focus on supporting the ageing and disability whilst managing their emerging or actual elderly community in Victoria. MCWA is made chronic health requirements in a culturally Community Visitor Scheme 07 From the President 23 up of a team of passionate and dedicated appropriate way. individuals whose need to care for others is part Photo of MCWA Client 08 From the Managing Director 24 of their DNA. MCWA’s complete care program of services aims to address the need for in-home Why we matter 09 MCWA's Journey of 2019-2020 25 Community care for the culturally and linguistically diverse Royal Commission into Aged Care Quality & elderly and ageing community, along with those 10 Our Three Year Strategic Blueprint 27 Special Guest Safety report - What Australians Think of Ageing living with a disability. and Aged Care - states that older Australians 11 Governance 29 Messages from Support Workers Vision have a strong preference to stay living in their own home should they ever need support or care. For everyone to have the opportunity to Our People 2017–18, the Australian Government spent over 12 A Founding Member 30 experience a meaningful and fulfilling life. $18 billion on aged care but only 28% was on MCWA understands the importance of Auditor's Report home care and support services. 13 Social Support Groups 31 supporting the choices our clients make, and 1 in 7 Australians are aged 65+, and 3 in 10 were delivering on their expectations as we assist their Financial Report born overseas. 14 Social Support Individual 33 carers, partners and families. The number of older Australians is growing: in 15 Our Client's Story 34 Acknowledgements & In Memoriam Mission 2017, 15% of Australians (3.8 million) were aged 65 and over; this proportion is projected to grow 16 Specialist Support Services To become the leading service provider for the steadily over the coming decades. promotion of health and wellbeing in the FECCA projects 30% of the population in 2020 17 Domestic Assistance Macedonian and wider ageing community. aged 65 years and above will be from CALD MCWA believes in encouraging the health and backgrounds. 18 Our Client's Story wellbeing of all people who are ageing and/or Approximately 5% of all migrants from non- living with a disability whilst delivering high English speaking countries are aged 80+ years, quality services that are aligned culturally to our compared to 3.9% of Australia's total population clients' individual needs. aged 80+ years. The future older population may have a larger How we do it burden of lifestyle-related diseases than in the We are a group of dedicated people for whom past. caring for the ageing and/or people with a Population ageing is expected to result in an MCWA offers a range of disability is our ethos. MCWA is a client centred increase in the absolute number of people with To Find Out More organisation that ensures clients are at the centre disability, as disability becomes more common client centred services of everything we do. Today MCWA is made up of with age. Call a team who focus on supporting the needs of the Wikipedia page, Macedonian Australians, states a tailored to provide ageing and elderly CALD community of Victoria total of 83,978 residents declared their ancestry 1800 988 767 through a combination of CHSP funding, HCP as Macedonian, either alone or in combination essential In-Home Aged funding, CVS funding, and one-off project grant with another ancestry in 2006, and that the Care for the ageing or email funding. Macedonian language is spoken at home by [email protected] In addition, MCWA supports people under the 67,833 residents. community. or visit mcwa.org.au age of 65 through its HACC-PYP funded In 2001, Macedonia was the 26th most common program. birthplace in Australia. 3 4 Aged Care With A Difference MCWA Team Board of Directors Meet some of the MCWA team, the people who live and breathe MCWA’s vision and mission. We all hold a client centred approach to everything we do, and understand the importance of supporting client choice, our MCWA is currently an Incorporated Association and has been approved by its members to clients' independence and, above all, their dignity. Tirelessly we do everything we can to assist our clients to commence the process of moving to a Company Limited Under Guarantee (voted by its members on manage their emerging, chronic and/or complex health needs in a culturally appropriate way. 5 December 2019). Our Frontline Team This year Board positions and Board members have been restructured from a community Board to a professional Board. The Board has commenced its transition from a Committee of Management which manages the organisation to a Board of Directors which governs the organisation, creating the space for the Managing Director to lead and manage the organisation. The Board is responsible for ensuring the strategic direction, the implementation of the Aged Care Quality and Safety Standard 8, Organisational Governance and the associated governing policies of the organisation. Board Maria Peterson Miki Dodevski Goran Popovski Marijana Andonovski President Vice President Treasurer Company Secretary Goran Torbakov Ilija Josevski Liza Janakievski Board Member Board Member Board Member as of 2021 Advisors Sonja Ilievska Danica Sekulovska Expert in Governance, Expert in Government Risk, Audit & Compliance affairs and Grant funding Our Head Office Team Partners Nick Partalovski Daniel Dubois Risto Vuckov 5 Lawyer Senior Accountant IT Consultant 6 Aged Care With A Difference President These unprecedented times have been particularly Managing Even through a period of such transformation, challenging for the Association's 37-year history. Across MCWA has achieved much to celebrate and be the sector there has been a collective experience of an Director proud of: increase and strengthening of health and safety practices, Embracing an agile approach to operating that new regulation and financial stress that the Association has improved service delivery and has helped Legacy, identity and purpose are key to a great has not been immune to. This year has seen the start of MCWA’s place the client at the centre of everything we organisation. transformation as it embraced the Aged Care do. We are budgeting for an improved financial position in Quality Standards, the need for greater robust Successfully rolling out COVID-19 measures Knowing our purpose shapes what we do and the coming year as we progress with the first phase of the governance and the shift to a client centred that have ensured the safety of all clients and informs how we will fulfil and embrace our Association's three-year Strategic Blueprint 2018-2021, approach to its operations. This period of staff. mission. In 2019-20, just as much as in 1985, we with a renewed focus on Leadership, Governance and transformation has seen greater transparency Expanding service delivery to introduce Allied remain a community-led, independent and Growth. between the Board and operations resulting in a Health and Therapy Services in the Southern passionate service provider dedicated to strong and healthy partnership. Region of Melbourne with funding arriving in improving the quality of life for not only ageing During the year, Goran Torbakov stepped down from the April. Macedonians, but individuals who are of age from role of Board Chairperson after 16 months of service as Throughout MCWA’s 37-year history, there is a Delivering high quality services during a period diverse ethno-specific backgrounds.