OPERATING PROGRAM SUMMARY CONTENTS Overview 1. 2018-2020 Service Overview and Plan 5 2. 2018 Operating Budget by Service 15 3. Issues for Discussion 28 Appendices 1. 2017 Service Performance 33 2. 2018 Operating Budget by Expenditure Category 34 3. 2018 Organization Chart 35 4. Summary of 2018 Service Toronto Fire Services Changes N/A 5. Summary of 2018 New / 2018 OPERATING BUDGET OVERVIEW Enhanced Service Priorities 36 Toronto Fire Services (TFS) provides City of Toronto residents and 6. Inflows/Outflows to/from businesses with protection against loss of life, property and the Reserves & Reserve Funds 37 environment from the effects of fire, illness, accidents, and all other hazards through preparedness, prevention, public education, and 7. 2018 User Fee Rate emergency response with an emphasis on quality services, efficiency, Changes 38 effectiveness, and safety. 2018 Budget Summary The total cost to deliver these services to Toronto residents is $479.879 million gross and $461.659 million net as shown below: Change 2017 2018 (in $000's) Budget Budget $ % Gross Expenditures 469,669.5 479,878.9 10,209.3 2.2% Revenues 17,101.3 18,219.7 1,118.4 6.5% Net Expenditures 452,568.2 461,659.1 9,090.9 2.0% For 2018, Toronto Fire Services faced pressures primarily due to the increase in salaries and benefits of $6.464 million, which includes 2018 COLA for L3888, increases in contributions to vehicle and equipment reserves for life-cycle replacement, and training required for the Re- inspection program and legislation compliance, as well as the operating impact of capital that adds 21 positions for the opening of Station B (Downsview). The base pressures were partially offset by the annualized revenues from the re-inspection fees approved in 2017. Funding is included for 5 new priorities (including the TCHC Fire Safety Strategy of $0.806 million) resulting in a net increase of $9.091 million from 2017. 2018 Operating Budget Toronto Fire Services FAST FACTS KEY SERVICE DELIVERABLES FOR 2018 . Toronto Fire Services (TFS) is currently the largest Toronto Fire Services is responsible for providing 24- municipal fire service in Canada with: hour all-hazards emergency response across Toronto. 83 Fire Stations across Toronto; The 2018 Operating Budget will enable the Toronto Fire 408 heavy & light emergency support vehicles; Services to continue to: Emergency call processing time target is 1:04 minutes to receive, process and dispatch an . Provide 24-hour emergency response for the City emergency call; of Toronto from 83 fire stations located across the Total Response time target is 6:24 minutes for City; first truck / crew to arrive on the scene; and . Replace 14 emergency response heavy vehicles in Effective Firefighting Force target is 10:24 2018; minutes for the required number of crews to . Respond to approximately 120,919 emergency arrive on scene. incidents resulting in approximately 288,581 vehicle TRENDS responses; . Respond to 32,818 emergency fire events; . Matching deployment with continued growth and . Respond to 3,254 carbon monoxide and 1,505 densification in the City is placing increased hazardous material emergency events; pressure on TFS, as growth leads to an increase in emergency call volumes. Respond to 62,937 medical emergencies and over . Vertical response deployment with increasing traffic 10,611 vehicle incidents and rescues; congestion places additional challenges on TFS as . Respond to 3,403 technical rescues; additional time is required to ascend to the actual location of the emergency incident once arriving at . Train and equip HUSAR and CBRNE teams to be curbside. ready to respond to major disasters; # Frontline Emergency Apparatus . Complete 315 vulnerable occupancy inspections; Responding to Emergency Incidents . Complete 8,570 complaint / request inspections; 300,000 . Inspect 500 rooming houses/ multi-residential 295,000 apartment buildings/vacant buildings; 290,000 . Conduct 1,440 elementary school fire safety 285,000 presentations; 280,000 . Conduct 140 fire safety presentations for seniors; and 275,000 270,000 . Conduct annual inspections for all TCHC mid-rise, low-rise, townhouse and walk-up residential 265,000 2017 2015 2016 2018 2019 2020 buildings, in addition to continuing to conduct Proj Actual Actual Target Plan Plan Actual annual inspections in all TCHC high-rise and # Frontline Emergency seniors' residential buildings. 282,308 276,848 284,861 288,581 291,714 294,462 Apparatus toronto.ca/budget2018 2 2018 Operating Budget Toronto Fire Services Where the money goes: OUR KEY ISSUES & PRIORITY ACTIONS . Implementation of the Fire Code Re-inspection Program and the training requirements for CBRNE staff requires strategic investment to ensure compliance with legislated standards. An increase of $0.325 million is included to train and certify new Operations Firefighters to implement the Fire Re-inspection program and provide certifications for existing Fire Prevention and Public Education staff to NFPA 1031 and 1035 Level 1 professional qualifications as well as CBRNE training. Delivering Public Education and Community Outreach enhancements across the City. New service priorities for $0.806 million gross and net to expand the TCHC fire safety inspection program; $0.150 million gross $0 net for a fire-safety awareness pilot program targeted to high risk neighborhoods; and $0.050 million gross and $0 net to review and enhance public information processes and training. Increase reserve contributions to support life- cycle equipment and vehicles replacements. A base increase of $0.625 million gross and net is included for vehicle and equipment replacement. 2018 OPERATING BUDGET HIGHLIGHTS . The 2018 TFS Operating Budget of $479.879 million gross and $461.659 million net for Toronto Fire Services represents an increase of 2.0% to the 2017 Approved Operating Budget. The Program could not meet the budget target due to base budget pressures. However, savings were identified through the following measures: Base expenditure reductions of $0.092 million in the cost of services from FREEE. Staff complement will increase by 29 positions from 2017 to 2018, primarily due to the opening of Fire Station B at Downsview and the expansion of the TCHC fire safety inspection program. New and Enhanced funding of $1.098 million gross and $0.898 million net is included to initiate fire prevention public safety public awareness campaigns (including expanded inspections of TCHC properties) and employee wellness training, funded from the tax base and program reserve funds. toronto.ca/budget2018 3 2018 Operating Budget Toronto Fire Services Council Approved Budget City Council approved the following recommendations: 1. City Council approve the 2018 Operating Budget for Toronto Fire Services of $479.879 million gross, $461.659 million net for the following services: Gross Net Service: ($000s) ($000s) Fire Rescue & Emergency Response: 445,530.2 430,912.8 Disaster Response & Event Support: 1,632.9 1,132.5 Fire Prevention, Inspection & Enforcement 26.589.5 23.648.2 Fire Safety Education 6,126.3 5,965.6 Total Program Budget 479,878.9 461,659.1 2. City Council approve the 2018 service levels for Toronto Fire Services as outlined on pages 15, 20, and 23 of this report, and associated staff complement of 3,203.3 positions, entirely comprised of operating service delivery positions; and 3. City Council direct the Fire Chief and General Manager, Fire Services to consult with the Executive Director, Human Resources and the Acting Director, Equity, Diversity and Human Rights to undertake an Employment Systems Review with Inclusion Plan to support the Poverty Reduction Strategy, as referred to in the Toronto Fire Services 2018 budget request, and that the cost be absorbed within the existing 2018 Fire Service's operating budget (at a gross one-time cost of $200,000, net $0). toronto.ca/budget2018 4 2018 Operating Budget Toronto Fire Services Part 1 2018-2020 Service Overview and Plan toronto.ca/budget2018 5 2018 Operating Budget Toronto Fire Services Program Map Fire Services The Toronto Fire services provides high quality, safe, efficient and caring emergency response and fire prevention and education services to those who live in, work in, and visit our City in order to: a) Protect life, property and the environment from the effects of fire, illness, accidents, natural disasters and all other hazards; b) Enhance fire and life safety, and raise community awareness about all hazards; c) Pursue the acquisition and use of the most effective technology, equipment and resources to ensure performance in a competent and professional manner. Fire Rescue & Emergency Disaster Response & Fire Prevention, Fire Safety Education Response Event Support Inspection & Enforcement Purpose: Purpose: Purpose: Purpose: First response fire To provide standby fire Fire Safety Education is Fire Prevention is mandated suppression, rescue and support for a variety of large mandated to educate the to examine the plans for the emergency services are scale events and respond to public, particularly vulnerable construction of all public provided by an “all hazards” emergencies involving mass groups such as children and buildings to ensure delivery organization (Fire victims. seniors to recognize compliance with Fire Code Services – hazardous situations that regulations and to inspect Operations). The service could lead to fire or take action and re‐inspect after operates “round the clock, to avoid or prevent incidents of re‐development all public year‐round”