BlackBerry Z3 Smartphone Version: 10.2.1 User Guide Published: 2014-05-13 SWD-20140513160505469 Contents Setup and basics........................................................................................................................................... 6 New in this release.........................................................................................................................................6 Your device at a glance.................................................................................................................................. 7 Introducing your BlackBerry smartphone....................................................................................................... 8 What's different about BlackBerry 10?............................................................................................................8 Home screen at a glance..............................................................................................................................15 Application icons......................................................................................................................................... 16 Notification icons.........................................................................................................................................19 Menu icons..................................................................................................................................................20 Inserting the micro SIM card and media card................................................................................................20 Set up your device using the Setup app........................................................................................................ 22 Using the touch screen................................................................................................................................ 23 Personalizing your device.............................................................................................................................28 Where do I find customer support?............................................................................................................... 28 Device Switch.............................................................................................................................................. 29 BlackBerry ID.............................................................................................................................................. 34 Phone and voice.......................................................................................................................................... 38 Phone basics............................................................................................................................................... 38 Notifications and ring tones..........................................................................................................................47 Voicemail.....................................................................................................................................................51 Voice Control............................................................................................................................................... 53 BlackBerry Hub and email........................................................................................................................... 59 The BlackBerry Hub at a glance................................................................................................................... 59 BlackBerry Hub and email........................................................................................................................... 59 BBM............................................................................................................................................................84 Facebook.................................................................................................................................................... 84 Twitter.........................................................................................................................................................84 LinkedIn...................................................................................................................................................... 84 joyn............................................................................................................................................................. 84 Media.......................................................................................................................................................... 88 Change the media volume............................................................................................................................88 Supported audio and video file extensions, formats, and codecs................................................................... 88 Camera........................................................................................................................................................89 Pictures.......................................................................................................................................................95 Music.......................................................................................................................................................... 99 Videos....................................................................................................................................................... 103 BlackBerry Story Maker............................................................................................................................. 105 Media sharing............................................................................................................................................107 Games.......................................................................................................................................................108 Settings..................................................................................................................................................... 111 Customize your device settings.................................................................................................................. 111 How do I update the software on my BlackBerry 10 device?........................................................................ 114 Battery and power..................................................................................................................................... 115 Connections.............................................................................................................................................. 122 BlackBerry Keyboard and typing................................................................................................................ 140 Language.................................................................................................................................................. 149 Screen display........................................................................................................................................... 150 Accessibility.............................................................................................................................................. 151 Media cards and storage............................................................................................................................161 BlackBerry Link features on your device..................................................................................................... 166 Applications and features...........................................................................................................................169 Organizing your apps................................................................................................................................. 169 Calendar....................................................................................................................................................171 Contacts....................................................................................................................................................180 Clock.........................................................................................................................................................188 BlackBerry World.......................................................................................................................................194 Android apps ............................................................................................................................................ 198 Maps and GPS........................................................................................................................................... 199 Browser.....................................................................................................................................................204 The Smart Tags application explained........................................................................................................ 212 Search your device.................................................................................................................................... 214 File Manager..............................................................................................................................................215