Shalamar Institute of Health Sciences Past, Present and Future FINAL ABSTRACT This document presents a brief profile of Shalamar Institute of Health Sciences and its subsidiary organizations. The brief also includes some prospective areas for fund raising. SIHS – Past, Present and Future TABLE OF CONTENTS LIST OF FIGURES 3 LIST OF ABBREVIATIONS 4 EXECUTIVE SUMMARY 5 WHO WE ARE 6 OUR FOUNDERS 6 OUR GOVERNANCE STRUCTURE 7 OUR FUNDING 7 OUR FACILITIES 11 SHALAMAR HOSPITAL 11 SERVICES PROVIDED BY SHALAMAR HOSPITAL 13 SHALAMAR NURSING COLLEGE 15 SHALAMAR MEDICAL AND DENTAL COLLEGE 16 WHAT SETS US APART? 17 CAREFULLY SELECTED GEOGRAPHICAL FOCUS 17 HIGHLY QUALIFIED HUMAN RESOURCE 18 ENVIRONMENTAL RESPONSIVENESS 18 STRATEGIC PARTNERSHIPS 18 STATE-OF-THE-ART INFRASTRUCTURE 18 INTEGRATED APPROACH 19 OUR STRATEGY 21 KEY STRATEGY PILLARS 22 PATIENT-CENTRIC HEALTHCARE SERVICES 22 24-HOURS HIGHLY RESPONSIVE EMERGENCY AND TRAUMA CARE 22 COMMUNITY OUTREACH 22 POOL OF CAPABLE HUMAN RESOURCE 22 SOCIAL RESPONSIBILITY 22 OUR CORE VALUES 23 OUR STRATEGIC ACTION PLAN 2010-15 23 CONCLUSION 24 Page 2 | 29 SIHS – Past, Present and Future LIST OF FIGURES Figure 1: SH Yearly Financial Snapshot 1988-2010 ................................................................................... 8 Figure 2: SIHS Donations Over the Years .................................................................................................. 9 Figure 3: SIHS – Journey Through the Years ........................................................................................... 10 Figure 4: Hospital Admissions 2006-2010 .............................................................................................. 13 Figure 5: Patients Inflow 2006-2010 ....................................................................................................... 14 Figure 6: Use of Diagnostic Services 2006-2010 ..................................................................................... 14 Figure 7: Patients Check-ups 2006-2010 ................................................................................................ 15 Figure 8: SIHS Strategic Framework ........................................................................................................ 21 Figure 9: SIHS – The Way Forward; 2010-2015 ...................................................................................... 23 Page 3 | 29 SIHS – Past, Present and Future LIST OF ABBREVIATIONS BHT Businessmen Hospital Trust CCU Coronary Care Unit CT Scan Computed Axial Tomography Scan ENT Ear, nose and throat HOC House of Charity ICU Intensive Care Unit MBBS Bachelor of Medicine and Bachelor of Surgery MRI Magnetic Resonance Imaging OB/GYNE Obstetrics and Gynecology OPD Outpatients Department PKR Pakistani Rupees PMDC Pakistan Medial and Dental Council SNC Shalamar Nursing College SIHS Shalamar Institute of Health Sciences SH Shalamar Hospital SMDC Shalamar Medical and Dental College Page 4 | 29 SIHS – Past, Present and Future EXECUTIVE SUMMARY Shalamar Institute of Health Sciences (SIHS) is an umbrella organization for Shalamar Hospital (SH), Shalamar College Of Nursing (SNC) and Shalamar Medical and Dental College (SMDC). SIHS is undertaking various activities for healthcare service delivery to the disadvantaged communities and provision of quality health education in Lahore. Shalamar Hospital, with its outpatient facilities and the 24-hours emergency department is the primary source of free and subsidized medical treatment to hundreds of thousands of patients of northern Lahore and beyond. While providing the best healthcare facilities to its patients, Shalamar Hospital is positioned to set highest standards of personalized, specialized, accessible and cost-effective medical care to provide benchmarks for other healthcare facilities of Pakistan. Shalamar Nursing College fulfills the vacuum of trained and qualified paramedical staff through pre-service training of nurses, not only for Shalamar Hospital but also for other healthcare institutions, whereas Shalamar Medical and Dental College, a recent addition to the SIHS institutions, aims at extending the same spirit a step further by producing quality medical professionals. Some of the dimensions that set SIHS apart from other philanthropic institutions, are a carefully selected geographical focus, highly qualified human resource, environmental responsiveness, strategic partnerships, state-of-the-art infrastructure, integrated approach and the focus on excellence. SIHS aims to serve the disadvantaged community of northern Lahore by providing quality medical treatment and developing healthcare capacity in the society through education in the field of medical and health sciences. In order to realize this vision, SIHS has developed a comprehensive strategy and an action plan for the next five years. SIHS’s strategy revolves around five key pillars – Availability of 24-hours highly responsive emergency and trauma care; Provision of patient-centric healthcare services; Outreaching community for provision of primary healthcare services; Developing a pool of capable human resource; and Undertaking credible initiatives to demonstrate social responsibility. SIHS intends to realize its vision, while working around these strategic pillars and adhering to the core values of promoting local philanthropy; ensuring sustainability; adopting patient-centric services and continuously improving quality. The strategy has been translated into a five-year action plan. SIHS is now looking for funding sources to implement this action plan. Page 5 | 29 SIHS – Past, Present and Future WHO WE ARE SIHS aims to serve the disadvantaged community of northern Lahore by providing quality medical treatment and developing healthcare capacity in the society through education in the field of medical and health sciences. Shalamar Institute of Health Sciences is instituted by Businessmen Hospital Trust, which is involved in various activities of healthcare and health education. The main institutions run by BHT include Shalamar Hospital (SH), Shalamar Nursing College (SNC) and Shalamar Medical and Dental College (SMDC). All the institutions run under the umbrella of SIHS and are fully aligned with the organizational vision and have significant synergies. Shalamar hospital is the primary source of free and subsidized medical treatment to hundreds of thousands of patients of northern Lahore and beyond. The seamless operations allow maximum number of patients to benefit from the services of the hospital, outpatient facilities and the 24-hours emergency facility. In order to provide quality treatment and round the clock service to hospital patients, trained and qualified paramedical staff is a critical pre-requisite. Shalamar Nursing College fulfills this vacuum through pre-service training of nurses, not only for Shalamar hospital but also for other healthcare institutions. SMDC, a recent addition to the SIHS institutions, aims at extending the same spirit a step further by producing quality medical professionals. The state-of-the- art infrastructure and outstanding faculty of SMDC are likely to ensure unparalleled quality in the institution. While providing the best healthcare facilities to its patients, Shalamar Hospital Trust is positioned to set highest standards of personalized, specialized, accessible and cost- effective medical care to provide benchmarks for other healthcare facilities of Pakistan. The Shalamar Medical and Dental College along with Shalamar Nursing College are striving to produce quality healthcare human resource for Punjab, with the broader aim of creating sufficient capacity to maintain Shalamar Hospital’s standards as well as to create similar other facilities providing seamless healthcare to disadvantaged communities. OUR FOUNDERS Businessmen Hospital Trust was the result of collective efforts of a number of notable major businessmen of Pakistan. The trust was initiated because of the perceived corporate social responsibility vacuum in the policies of the local corporations. Chaudhry Nazar Mohammad, the co-founder of Servis Industries, was one of the pioneers of BHT, who, along with some other leading members of Lahore Chamber of Commerce and Industry, contributed a sum of Page 6 | 29 SIHS – Past, Present and Future five million rupees for developing a state-of-the-art well-equipped hospital for the citizens of northern Lahore. Prof. Mohammad Akhtar Khan has been the moving spirit behind conception, planning and execution of various initiatives undertaken by BHT, since its inception. Syed Babar Ali, one of the most notable businessmen and philanthropists of Pakistan has also been instrumental in the establishment of SIHS and its various subsidiary organizations. Ch. Nazar Mohammad (Late) Prof.Mohammad Akhtar Khan Syed Babar Ali OUR GOVERNANCE STRUCTURE Business Hospital Trust has been registered under the Trust Act, 1882. The organization was registered on 27th May, 1974 in Lahore1.The Trust is governed by a seven-member body headed by Chaudhry Ahmad Saeed, a leading businessman of Lahore. The trust employs more than 1000 people. The three institutions run by BHT – SH, SMDC and SNC – are collectively known as SIHS. OUR FUNDING All the funding of SIHS has been mobilized locally, mostly from generous contributions of philanthropists and some grants from the government. These contributions have been instrumental in the expansion of Shalamar Hospital and establishment of SNC and SMDC. However, even with the current volume of donations at more than PKR 70 million