Introducing Radisson Hotels Safety Protocol Radisson Blu Waterfront Hotel, Stockholm #RADISSONCARES Dear guest, dear partner, all areas of our hotels, including in the On behalf on Radisson Hotel Group, I Meeting & Event facilities, employee would like to thank every single one of At Radisson Hotel Group, hospitality is training in local Centers for Disease our partners around the world for a good all about taking care of those around us Control, or World Health Organization collaboration and for standing by us, every day, everywhere and every time. recommendations and health guidelines, helping us make a difference. reiteration of food safety standards and In this new era of travel with redefined comprehensive staff training. Radisson #RadissonThanksYou. expectations and requirements, our Hotel Group’s enhanced cleaning and highest priority remains the health, safety disinfection procedures have been and security of our guests, team members developed in collaboration with global and partners. hygiene solutions provider, Diversey, by uniting the best-in-class cleaning solutions We launched the Radisson Hotels Safety with reinforced protocols and patented Protocol, our new program of in-depth technology designed for healthcare. cleanliness and disinfection procedures in partnership with SGS, an independent Alongside our Radisson Hotels Safety third-party auditor and one of the world’s Protocol, we are pleased to support and leading inspection, verification, testing endorse the World Travel and Tourism and certification company. The Radisson (WTTC)’s “Safe Travels” protocols, a global Hotels Safety Protocol looks at all aspects hospitality framework for a safe return to of the guest experience, from airport pick- business. We are proud to be one of the ups to contactless express check-outs, and driving companies behind this unifying enhances our existing rigorous sanitation, achievement which shows the power of cleanliness and disinfection guidelines our collective industry cooperation. at our hotels globally. It includes a 20- step protocol and an additional 10-step The WTTC’s “Safe Travels” protocols protocol for Meetings and Events. enable the travel industry to speak the same language so each guest understands Federico J. González These enhanced procedures include what safety means in hotels, regardless of President & CEO, Radisson Hospitality AB hand sanitizing stations at all entrances, their location. Chairman, Global Steering Committee, protective screens, personal protective Radisson Hotel Group equipment for our teams, enhanced We are committed to the safety and well- and recorded cleaning and disinfection being of our guests, team members and frequency paying special attention to partners and look forward to welcoming high-touch items, physical distancing in you back soon. Your safety is our priority Radisson Hotels’ highest priority is the health, What the new safety and security of our protocols are guests, team members and partners worldwide. A new 20-step protocol for hotels and a 10-step protocol for Meeting and are currently being introduced COVID-19 has fundamentally changed the Event across all our hotels. way we live, and we are adjusting our daily operations to adapt accordingly. We have New cleaning and disinfection conducted a comprehensive review of our procedures, increased attention to existing health and safety processes and safety in communal spaces, protective developed the Radisson Hotels Safety equipment and updated training for Protocol in partnership with SGS. team members are included in the new protocols. All our hotels are required to adhere to comprehensive health and safety procedures, including all local laws and legislation. About SGS SGS is the world’s leading inspection, verification, testing and certification company, recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Partnering with SGS ensures that the new protocols are validated, adapted and in accordance with local requirements and recommendations. Under this program, individual hotels which comply with protocols can receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit. Radisson Collection Royal Hotel, Copenhagen We remain committed to serve you with our Yes I Can! Spirit and have 20 Step Hotel Safety Protocol provided hotels with our 20-step protocol, which includes strongly recommended measures such as: 1 2 3 4 5 1. Physical distancing 2. Increase cleaning & disinfection 3. Air circulation 4. Protective barrier 5. Sanitizing stations Implement physical distancing Increase cleaning & Implement improved air Install protective screens at the Install stations with alcohol- measures throughout the hotel disinfection frequency of all circulation processes to increase front desk between guests and based hand sanitizer and gloves hotel areas, paying special air quality team members in the front entrance and hotel attention to high-touch items public areas 6 7 8 9 10 6. Disinfect key cards 7. Door hangers 8. Travel-size hand sanitizer 9. TV remote control 10. Linens Ensure room keys are Display door hangers with Provide complimentary travel Place TV remote controls in Wash all linen at high disinfected and presented cleaning and disinfection size hand sanitizers to guests individually sealed protective temperatures for optimal safely upon check-in procedures in each room to be used during their stay bags after disinfection disinfection 11 12 13 11. Pool and other wellness areas 12. Express check-out 13. Methods of payment Watch our Radisson Offer sanitizer and disinfectant Make Express check-out Offer cash-free methods Hotels Safety Protocol wipes to all guests process available for guests of payments video for more details. to minimize contact 20 Step Hotel Safety Protocol Food & Beverage protocol 14 15 16 17 14. Grab & go 15. Bars and restaurants 16. Food safety 17. Minibar Offer individually packaged or Space tables safely apart in all Serve all food and beverage Lock or remove Minibars Grab & Go food options restaurants and bars to ensure respecting strict food physical distancing safety procedures Team member protocol 18 19 20 18. Team training 19. Team member 20. Team member PPE Conduct comprehensive temperature checks Provide team members with personal hygiene and prevention training Conduct temperature checks protective equipment programs for team members for team members and suppliers, if legally permitted or required We have also provided hotels with our 10-step Meetings & Events protocol, 10 Step Meetings & Events Protocol which includes strongly recommended measures such as: 1 2 3 4 5 1. Cloakroom 2. Sanitizing stations 3. Cleaning & disinfection 4. Air circulation 5. Meeting room door hangers Ensure the safe handling of Install stations with alcohol-based Increase cleaning and Implement improved Display door hangers personal belongings in hand sanitizer and gloves in hotel disinfection frequency of all hotel air circulation processes to with cleaning and disinfection designated areas public areas and meeting & areas, paying special attention to increase air quality procedures in each meeting room event spaces high-touch items 6 7 8 9 10 6. Stationery 7. Meeting room setup 8. Support during the event 9. Catering 10. In-room coffee facilities Place a “disinfect box” in Ensure physical distancing Ensure your hotel event manager Serve all food and beverage Frequently clean and meeting rooms for used in Meetings & Events facilities is available for contact directly respecting strict food disinfect coffee machines stationery items and disinfect through your own device, to safety procedures them after events assist with your requests during the event Watch our Radisson Hotels Safety Protocol video for more details. WTTC “Safe Travels” Global Protocols and Stamp Radisson Hotel Group has announced Travel & tourism businesses, destinations its support and endorsement of the and countries will be recognized with a World Travel and Tourism (WTTC)’s “Safe “Stamp of Approval”, upon adoption and Travels” protocols, the industry’s new implementation of the WTTC’s global global hospitality framework and stamp protocols or confirmation that their to provide consistency to destinations own standards are in line with WTTC’s and countries as well as guidance to framework. travel providers, operators, and travelers, about the new approach to health and The ultimate objective of the WTTC’s hygiene in the post COVID-19 world. “Safe Travels” protocols is to reassure and instill confidence in guests as they Radisson Hotel Group played a leading begin to travel again via a globally role in the development of the WTTC consistent and unifying framework across “Safe Travels” protocols, because of our the hospitality industry. firm belief in the power of cooperation and need for a unifying framework of protocols for the safe and smooth return to business. radissonhotels.com/en-us/social-responsibility/health-safety.