DWQMP Annual Report 2019/20 Commercial – In – Confidence DOCUMENT # 13393035 (word) 14339539 (PDF) DOCUMENT CONTROL Document Revision and Modification Control MODIFICATION KEY DATE AUTHORS REV. DM REF # / ACTION REVIEWER DM#13393035 Phil Wetherell Angus (Word) 11/12/2020 Craig Fox- Final V12 Heares DM#14339539 Andrews (PDF) Final Document Approval for Issue DATE APPROVER POSITION APPROVAL STATUS Acting Water Product Quality Program 18/12/2020 Angus Heares Approved Leader This document is the property of Loganwater and its issue is controlled. The information contained herein may not be disclosed in whole or in part, either verbally or in writing, without the prior consent of Loganwater. Printed copies are uncontrolled. DWQMP Annual Report 2019/20 Commercial – In – Confidence DOCUMENT # 13393035 (word) 14339539 (PDF) NOTATIONS AND ABBREVIATIONS Acronym Definition ADWG Australian Drinking Water Guidelines, 2011. Published by the National Health and Medical Research Council of Australia AS Australian Standard BAU Business As Usual CCP Critical Control Point (as defined by HACCP) CGC City of Gold Coast Council Loganwater CRM Customer Relationship Management (system) DNRM&E Department of Natural Resources, Mines and Energy DSS Desired Standards of Service DWQMP Drinking Water Quality Management Plan E. coli Escherichia coliform, a bacterium which is considered to indicate the presence of faecal contamination and therefore potential health risk EPI Eastern Pipeline Interconnector ERP Emergency Response Plan FY Financial Year Grid South East Queensland Water Supply Network Grid HACCP Hazard Analysis Critical Control Point HLZ High Level Zone IDM Infrastructure Demand Model IMP Incident Management Plan KPI Key Performance Indicator LIMS Laboratory Information Management System LLZ Low Level Zone LOD Limit of Detection LOR Limit of Reporting LWIA Logan Water Infrastructure Alliance mg/L Milligrams per litre MPN/100mL Most Probable Number per hundred millilitres NMDP Network Maintenance Disinfection Program NATA National Association of Testing Authorities RMIP Risk Management Improvement Plan SAMMS Strategic Asset Maintenance Management Systems SCADA Supervisory Control and Data Acquisition SEQ South East Queensland SOP Standard Operating Procedure SRWP Southern Regional Water Pipeline THM Trihalomethane WGM Water Grid Manager WH&S Workplace Health and Safety WSZ Water Supply Zone WTP Water Treatment Plant Loganwater Printed copies are uncontrolled. Page 3 of 50 DWQMP Annual Report 2019/20 Commercial – In – Confidence DOCUMENT # 13393035 (word) 14339539 (PDF) CONTENTS 1 INTRODUCTION ............................................................................................................................................................... 6 2 SUMMARY OF SCHEMES OPERATED .............................................................................................................................. 7 LOGANWATER DRINKING WATER SUPPLY SYSTEM .............................................................................................................. 7 SEQ WATER SUPPLY NETWORK GRID .............................................................................................................................. 7 LOGANWATER’S DRINKING WATER SUPPLY NETWORK ........................................................................................................ 8 SUMMARY OF SCHEMES OPERATED ................................................................................................................................. 8 DRINKING WATER DISINFECTION .................................................................................................................................. 10 3 DWQMP IMPLEMENTATION ......................................................................................................................................... 11 PROGRESS IN IMPLEMENTING THE RISK MANAGEMENT IMPROVEMENT PLAN ........................................................................ 11 Risk Management Improvement Plan Process ................................................................................................. 11 Implementation of the RMIP ............................................................................................................................ 11 4 VERIFICATION MONITORING – WATER QUALITY INFORMATION AND SUMMARY .................................................... 17 COMPLIANCE SUMMARY ............................................................................................................................................. 17 MONITORING PROGRAM OVERVIEW.............................................................................................................................. 17 LAB REPORTING CHANGES ............................................................................................................................................ 17 DATA ANALYSIS METHODOLOGY ................................................................................................................................... 17 5 NOTIFICATIONS TO THE REGULATOR UNDER SECTIONS 102 AND 102A OF THE ACT ................................................. 19 NOTIFICATION EVENTS REPORTED TO THE REGULATOR ....................................................................................................... 19 Non-compliant Events – Non Verification Monitoring ...................................................................................... 20 6 CUSTOMER COMPLAINTS RELATED TO DRINKING WATER QUALITY .......................................................................... 22 COMMUNITY ENGAGEMENT ......................................................................................................................................... 22 Key Projects ....................................................................................................................................................... 22 CUSTOMER COMPLAINTS ............................................................................................................................................. 22 Suspected Health .............................................................................................................................................. 25 Appearance ....................................................................................................................................................... 26 Taste and Odour ............................................................................................................................................... 28 7 DRINKING WATER QUALITY MANAGEMENT PLAN REVIEW OUTCOMES .................................................................... 33 8 DRINKING WATER QUALITY MANAGEMENT PLAN AUDIT FINDINGS.......................................................................... 34 APPENDIX A - LOGANWATER WATER SUPPLY NETWORK SCHEMATIC ................................................................................ 35 APPENDIX B - SEQ WATER GRID MAP ................................................................................................................................... 37 APPENDIX C - SUMMARY OF COMPLIANCE WITH WATER QUALITY CRITERIA .................................................................... 39 APPENDIX D - IMPLEMENTATION OF THE RISK MANAGEMENT IMPROVEMENT PROGRAM ............................................. 49 Loganwater Printed copies are uncontrolled. Page 4 of 50 DWQMP Annual Report 2019/20 Commercial – In – Confidence DOCUMENT # 13393035 (word) 14339539 (PDF) TABLES Table 1 - Key Seqwater and Loganwater responsibilities ............................................................................. 7 Table 2 - Overview of the Loganwater drinking water supply ...................................................................... 8 Table 3 - Loganwater’s water supply zones by associated suburbs ............................................................... 9 Table 4 - Data Analysis Methodology ..................................................................................................... 18 Table 5 - Summary of non-verification monitoring program reportable events: FY2019-20 .......................... 20 Table 6 - Water quality complaints summary FY2019/20 .......................................................................... 25 Table 7 - Water quality complaints per 1000 connections ......................................................................... 25 Table 8 - Whole of Logan region E. coli water quality summary ................................................................. 47 Table 9 - Loganwater E. coli Verification Monitoring FY2019-20 ................................................................ 48 FIGURES Figure 1 - Customer complaint Dashboard example .......................................................................... 22 Figure 2 - FY2019-20 Water quality complaints by category ............................................................. 24 Figure 3 - FY2019-20 Water quality complaints by category and water supply zone ......................... 24 Figure 4 - FY2019-20 Appearance complaints by sub-category and zone ......................................... 27 Figure 5 - FY2019-20 Taste and odour customer complaints by category and water supply zone ..... 30 Loganwater Printed copies are uncontrolled. Page 5 of 50 DWQMP Annual Report 2019/20 Commercial – In – Confidence DOCUMENT # 13393035 (word) 14339539 (PDF) 1 INTRODUCTION This Drinking Water Quality Management Plan (DWQMP)