Employment Services Manual SC Department of Employment and Workforce August 2019 Table of Contents OVERVIEW OF MANUAL ...................................................................................................................... 5 Overview: Relevant State Instructions ................................................................................................................. 12 PART 1: EMPLOYER SERVICES ........................................................................................................ 13 1.1 WIOA and Services to Employers ............................................................................................................ 14 1.1.1 Effectiveness in Serving Employers (ESE) & Activity Code Entry ................................................................ 14 1.2 Employer Account Management in SCWOS ............................................................................................. 16 1.2.1 Employer Recruiting Account Creation ...................................................................................................... 18 1.2.1.1 Federal Employer Identification Number (FEIN) versus Social Security Number (SSN) .................... 18 1.2.1.2 Third Parties Acting on an Employer’s Behalf ................................................................................... 18 1.2.2 Employer Recruiting Account Management .............................................................................................. 19 1.2.2.1 Authorized Employer Contacts .......................................................................................................... 19 1.2.2.2 Changing Employer Contacts ............................................................................................................. 20 1.2.2.3 Changing Employer Passwords .......................................................................................................... 20 1.2.2.4 System Required Employer Password Change/Deactivation ............................................................ 21 1.2.2.5 Resolution of Duplicate Employer Accounts ..................................................................................... 21 1.2.2.6 Locking an Employer Account ........................................................................................................... 22 1.2.2.7 SCWOS Employer Services Alerts ...................................................................................................... 22 1.2.3 Employer Account Verification Process ..................................................................................................... 23 1.3 Job Orders ............................................................................................................................................... 26 1.3.1 Equal Employment Opportunities .............................................................................................................. 27 1.3.2 Labor Disputes............................................................................................................................................ 27 1.3.3 Fees for Consideration ............................................................................................................................... 27 1.3.4 Union or Non-Union Specifications ............................................................................................................ 28 1.3.5 Submission of Job Orders ........................................................................................................................... 28 1.3.6 Review of Job Orders ................................................................................................................................. 28 1.3.7 Posting a Job Order .................................................................................................................................... 29 1.3.7.1 Federal Requirements to Post Internal Job Positions........................................................................ 29 1.3.8 Job Order Referrals .................................................................................................................................... 31 1.3.8.1 Self-Referral Process .......................................................................................................................... 32 1.3.8.2 In & Out Job Orders ........................................................................................................................... 32 1.4 Rapid Response ....................................................................................................................................... 34 1.5 Foreign Labor Certifications .................................................................................................................... 35 1.6 Work Opportunity Tax Credits ................................................................................................................. 37 1.7 Labor Market Information for Employers ................................................................................................ 37 ES Manual 1 1.8 Career Readiness Assessments ................................................................................................................ 38 1.8.1 WIN Learning .............................................................................................................................................. 38 1.8.1.1 Entering WIN Assessment Results in SCWOS .................................................................................... 39 1.8.2 ACT WorkKeys ............................................................................................................................................ 39 1.9 HIRE Vets Medallion Program ................................................................................................................. 40 Part 1: Relevant State Instructions ....................................................................................................................... 42 PART 2: JOB SEEKER SERVICES ....................................................................................................... 43 2.1 Career Services ........................................................................................................................................ 44 2.1.1 Basic Career Services .................................................................................................................................. 44 2.1.1.1 Job Search Ready ............................................................................................................................... 45 2.1.2 Individualized Career Services .................................................................................................................... 46 2.2 Determining and Planning Appropriate Career Services .......................................................................... 47 2.2.1 WP Initial Assessment Procedures (Comprehensive Centers Only) ........................................................... 47 2.2.2 Objective Assessments ............................................................................................................................... 49 2.2.3 Individual Employment Plans (IEPs) ........................................................................................................... 49 2.2.3.1 Developing and Amending IEPs ......................................................................................................... 49 2.2.3.2 Alerts and IEP Follow-up.................................................................................................................... 51 2.2.3.3 Avoiding Duplicated Goals ................................................................................................................. 52 2.2.3.4 IEP Creation Procedures .................................................................................................................... 52 2.3 SCWOS Individual Account Management ................................................................................................ 59 2.3.1 Recording Job Seeker Services in SCWOS .................................................................................................. 59 2.3.2 Creating Case Notes ................................................................................................................................... 60 2.3.3 Resetting Passwords for Individuals ........................................................................................................... 61 2.3.4 Duplicate Individual User Accounts ........................................................................................................... 61 2.4 WIN Learning .......................................................................................................................................... 62 2.5 Federal Bonding ...................................................................................................................................... 62 Part 2: Relevant State Instructions ....................................................................................................................... 64 PART 3: VETERANS AND WORKFORCE INNOVATIONS PROGRAMS................................... 65 3.1 Services for Veterans ............................................................................................................................... 66 3.1.1 Priority of Service for Veterans and Other Covered Persons ....................................................................