Member Handbook Effective July 1, 2021 INSURED BY NCUA PATELCO CREDIT UNION MEMBER HANDBOOK EFFECTIVE: July 1, 2021 Introduction ........................................................................................................................ 1 Electronic Transfer Errors or Unauthorized Use ................................................ 15 Important Information about Procedures for Closing Accounts .................................................................................................................15 Opening a New Account .............................................................................................. 1 Escheat ................................................................................................................................... 15 GENERAL AGREEMENTS OF MEMBERS ..................................................... 1 Our Handling of Accounts in Case of Your Death or Incompetence ........16 Joining Patelco Credit Union ............................................................................................1 Early Withdrawal Penalties; Waiver of Penalties ............................................... 16 Terminology ..............................................................................................................................2 Authorization Holds for Debit Card Transactions ...............................................16 Membership Requirements and Eligibility for Services .....................................2 NSF Transactions ..................................................................................................................17 Commitment Households ................................................................................................2 TRUTH-IN-SAVINGS DISCLOSURES .......................................17 Grounds for Expulsion or Denial of Services ............................................................2 Balance Computation Method ....................................................................................17 Activity Requirements to Avoid Inactive Account Status ..................................3 Interest Accrual on Noncash Deposits .....................................................................17 Meeting Your Obligations ..................................................................................................3 Fees .............................................................................................................................................17 Your Consent to Our Right of Offset .............................................................................4 Discontinued Savings Account Types ......................................................................17 Collection Costs ................................................................................................................. 4 Discontinued Checking Account Types ..................................................................17 Fees and Damages ................................................................................................................4 Regular Savings Account ................................................................................................17 Governing Agreements and Laws.................................................................................4 Money Market Select and Money Market Select IRA Accounts .................17 Your Taxpayer ID Number ..................................................................................................5 Certificate Accounts ...........................................................................................................18 Backup Withholding .............................................................................................................5 5-Year No Penalty Certificates .......................................................................................19 Dissemination of Information and Compliance with the Law in Handling Your Accounts ................................................................................................5 Flexible Rising Rate Certificates ................................................................................ 19 Our Obligation to Follow Instructions .........................................................................5 Holiday Club Accounts .....................................................................................................19 Electronic Service Options ................................................................................................6 Youth Savings ........................................................................................................................20 CU Service Centers® Shared Branching ......................................................................7 Coverdell Education Savings Account (ESA) .........................................................20 Patelco Branch Conduct Policy .......................................................................................7 Interest Checking ................................................................................................................20 Waivers and Modifications ................................................................................................7 Premier Interest Checking ..............................................................................................20 Revocable Authorization to Check Credit .................................................................7 INDIVIDUAL RETIREMENT ACCOUNTS (IRAs) AND HEALTH Member Privacy Policy ........................................................................................................7 SAVINGS ACCOUNTS (HSAs) .................................................................................20 Consent to Use of Mobile Phone Numbers ..............................................................7 General Information About IRAs .............................................................................. 20 Call Recording ..........................................................................................................................8 Discontinued IRA Account Types ............................................................................. 21 Arbitration and Waiver of Class Action........................................................................8 Health Savings Account (HSA) .....................................................................................21 Your Consent to the Terms of this Handbook .........................................................9 CHECKING ACCOUNTS ............................................................... 21 YOUR CREDIT UNION SHARE ACCOUNTS .................................... 9 Free Checking Account ................................................................................................. 21 Federal Deposit Insurance ................................................................................................9 Plus Checking Account ................................................................................................. 21 Minimum Balance ..................................................................................................................9 Youth Checking ................................................................................................................. 22 Earnings and Payment of Dividends ............................................................................9 Interest Checking Account .............................................................................................22 Account Ownership and Transfer of Proceeds at Death .................................10 Premier Interest Checking Account ......................................................................... 22 Fiduciary Accounts .............................................................................................................11 Round-Up Program ................................................................................................22 Business/Corporate/Organization Accounts ........................................................11 Match Program .................................................................................................................... 22 Continuing Authorization to Open Accounts ......................................................11 ATM Fee Rebates ................................................................................................................ 22 Current Balance vs. Available Balance ......................................................................12 General Checking Account Terms ............................................................................. 23 Deposits and Withdrawals ..............................................................................................12 Payments on Checks ........................................................................................................ 23 Non-Transferability of Accounts ............................................................................... 14 Governing Law .................................................................................................................... 23 Dividend Calculation, Compounding, and Crediting ................................... 14 Stale Dated Items ............................................................................................................... 23 Fees .............................................................................................................................................14