SELP JOURNAL OF SOCIAL SCIENCE (A Blind Review & Refereed Quarterly Journal with ISSN: 0975-9999 (Print) 2349-1655 (Online) Impact Factor : 3.655 (CIF), 2.78(IRJIF), 2.5(JIF), 2.77(NAAS) UGC Approved Journal (46622) Volume IX April 2018 Issue 37 CONTENTS S.No Title Page No. A STUDY ON ORGANIZED RETAILING, CUSTOMER SERVICES 1 AND ITS CHALLENGES IN INDIA 1-6 Dr.S.Thandayuthapani A STUDY OF FACTORS RESPONSIBLE FOR SMALL SCALE 2 ENTREPRENEURS IN KANYAKUMARI DISTRICT 7-9 S.Ponpandian, Dr.A.Kuruswamy A STUDY ON IMPACT OF FOOD ADULTERATION WITH 3 SPECIAL REFERENCE TO SOUTHERN TAMILNADU 10-13 R.Thilagavathi, Dr.S.Indira IMPACT OF GLOBALIZATION ON INDIAN ECONOMY 4 14-17 Dr. Harish N AN OVERVIEW OF WOMEN FISHNET WORKER IN 5 KANYAKUMARI DISTRICT 18-21 Dr.D.Kalai Selvi A COMPARATIVE STUDY ON MARKETING PROBLEMS OF CARDAMOM GROWERS WITH SPECIAL REFERENCE TO 6 22-27 TAMIL NADU AND KERALA Dr.K.Kumar, M.Saravana Kumar ROLE OF URBAN AGRICULTURE IN POVERTY REDUCTION 7 AND FOOD SECURITY 28-32 I.Kokila, Dr.A.Sugirtha Rani FINANCIAL SERVICES AND GROWTH OF SHGS WITH 8 SPECIAL REFERENCE TO DHARMAPURI DISTRICT 33-35 Dr.V.Sivakumar, P.Ravikumar A STUDY ON THE PHENOMENON OF STRESS AND 9 PROMOTION OF WELL BEING AMONG WORKFORCE 36-39 Francis Xavier.A PROBLEMS FACED BY THE FARMERS CULTIVATING 10 FLOWERS IN TIRUCHIRAPALLI DISTRICT 40-42 R.Latha, Dr.R.Pichumani A STUDY ON TRENDS AND GROWTH OF FISHERMEN 11 SANGHAM IN KANYAKUMARI DISTRICT - A STUDY 43-46 S.Belbin Rubha, Dr.P.Balamirtham ORGANIC FARMING IS AN ULTIMATE LIVELIHOOD FOR 12 FARMERS IN MYSORE DISTRICT 47-52 Dr.H.M.Chandrashekar SATISFACTION LEVEL OF TNSTC BUS PASSENGERS’ 13 WITH SPECIAL REFERENCE TO TIRUCHIRAPPALLI CITY 53-57 Dr.M.Sirajudeen, S.Senthilkumar IMPACT OF SPECIAL ECONOMIC ZONES ON EMPLOYMENT, 14 FOREIGN DIRECT INVESTMENT AND EXPORT 58-63 Kirubha Priyadharshini G, Dr.P.Balamirtham, Dr.C.Sivamurugan A STUDY AN ANALYZE THE FACTORS INFLUENCING THE INDUSTRIAL RELATIONS IN TANCEM AND DALMIA CEMENT 15 64-67 COMPANIES, ARIYALUR DISTRICT Dr.K.Maruthadurai A STUDY ON RELATIONSHIP BETWEEN ENVIRONMENTAL FACTORS AND BUYER BEHAVIOR DIMENSIONS TOWARDS 16 68-70 GREEN PRODUCTS Dr.A.Vinoth GRAMA SABHA - A MILESTONE FOR SUSTAINABLE 17 DEVELOPMENT IN RURAL AREAS 71-74 Nataraju G, Dr. Meenakshi Khandimath CONCEPTUAL ANALYSIS ON COMMUNITY-BASED 18 ENTREPRENEURIAL ACTIVITIES 75-78 Dr.C.Paramasivan, J.Premadas April 2018 ISSN: 0975-9999 (P), 2349-1655(O) Available online @ www.iaraindia.com SELP Journal of Social Science ISSN : 0975-9999 (P) 2349-1655 (O) Impact Factor : 3.655(CIF), 2.78(IRJIF), 2.77(NAAS) Volume IX, Issue 37 - April 2018 UGC Approved Journal (46622), © Author A STUDY ON ORGANIZED RETAILING, CUSTOMER SERVICES AND ITS CHALLENGES IN INDIA Dr.S.Thandayuthapani Assistant Professor Department of Management Studies Mahendra College of Arts and Science, Namakkal - 637501 Abstract India is becoming most favoured retail destination in the world. Today retail sector contributing 10% to country’s GDP. Indian retail industry is ranked among the ten largest retail markets in the world. The change of attitudes of Indian consumers and the emergence of organized retail formats have transformed the face of retailing in India. Organized retailing offers huge potential for future growth of retailing in India. This paper provides information about the growth of retailing in India. And also focuses on the challenges faced by organized retail sector in India. It also emphasize on major players of retailers in India and customer services provided by the retailers. This paper also deals with various retail formats and the opportunities for the growth of retail industry in India and also provides some suggestions to overcome the challenges. Keywords: GDP, Organized Retail, Challenges, Change of Attitude, Suggestions. Introduction Thus retailing can be said to be the Retail is the sale of goods to end users, interface between the producer and the not for resale, but for use and consumption by individual consumer buying for personal the purchaser. The word retail is derived from consumption. This excludes direct interface the French word retailer, meaning to cut a piece between the manufacturers and institutional off or to break bulk. In simple terms, it implies buyers such as the government and other bulk a first – hand transaction with the customer. customers. Retailing is the last link that Retailing can be defines as the buying and connects the individual consumers with the selling of goods and services. It can also be manufacturing and distribution chain. A retailer defined as the timely delivery of goods and is involved in the act of selling goods to the services demanded by consumers at prices that individual consumer at a margin of profit. are competitive and affordable. (Ms. Vidushi (Ms.Sonia). Handa, Mr. Navneet Grover) Organized Retailing in India In 2004, The High Court of Delhi Organized retailing comprises mainly defined the term ‘Retail’ as a sale for final of modern retailing with busy shopping malls, consumption in contrast to a sale for further sale multi stored malls and huge complexes that or processing (i.e. wholesale), a sale to the offer a large variety of products in terms of ultimate consumer. (High Court of Delhi). quality, value for money and makes shopping a SELP Journal of Social Science 1 Volume IX, Issue 37 April 2018 ISSN: 0975-9999 (P), 2349-1655(O) memorable experience. The retail sector is retailers and marketers often strive to learn how presently undergoing a transition in India. and why people shop. The decision making Previously, customers used to go to kirana regarding purchase of goods and services as Stores to purchases their necessities. This later become more complex and includes a number changed to bigger shops run by one man with a of factors which are important for customers. few employees. Here all the work was done There are wooed by advertising, news articles manually. Gradually more sophistication and direct mailings providing information in seeped into this sector and department stores this IT age along with the mixed messages. The came into being. Beginning in the mid-1990s, addition of a number of variety stores, goods however, there was an explosion of shopping stores and shopping malls with the availability malls and plazas where customers interacted of multi component products and electronic with professional and not with just one single purchasing capabilities have played a crucial person – the owner. An important point here is role in widening the choice for customers and that customers’ requirements are catered to by have complicated decision making. (Halfstrom trained staff. Today, organized retailing has et al 1992). become an experience characterized by The phenomenal growth of retail in comfort, style and speed. It is something that India is reflected in the rapid increase in number offers a customer more control, convenience of super markets, departmental stores and hyper and choice along with an experience. Organized markets in the country. However, this retailing is on continuous increase of its market unpredicted growth trend has been challenged share from the past. Retailing can be by the shadow of the current economic categorized as of different sectors like food and slowdown, which has raised a fair of dip in grocery, clothing and textiles, consumer consumption and slow down of growth for durables, footwear, furniture and furnishing, Indian organized retailers. At a time when catering services, jewellery and watches, consumer spending is on decline, success will books, music and gifts, mobile handsets and lie with those retailers that can drive customer others. (Dr. Shahid Akhter, Iftekhar Equbal). loyalty by responding to the demands of the Review of Literature customer. (Piyali Ghosh et al). Organized retailing will lead to affect The developing economies, the traditional unorganized retailers. specifically India are appearing on the world Furthermore the comparative analysis retail industry radar due to the size and potential regarding the acceptability of mall concept and of their markets. As organized retail presents the impact of shopping malls on the general enormous business opportunities, big names living standards of the society is being such as Reliance, Birla’s and Tata’s along with considered. There is an increased customer the Foreign Super Market Chains (in shopping patterns which has led to emergency partnership with Indian companies) have been of big retail chains in metros, mini metros and making an entry in to the sector. Fearing loss of towns now becoming the next target. There is a business and employment, traders and hawkers drastic change in the customer’s tastes and have held large –scale protests in various parts preferences leading to radical transformation in of the country. In the light of this, the Ministry their life style and the spending pattern there by of Commerce and Industry commissioned the giving rise to new business opportunities. This Indian council for research on international generic growth, driven by changing life style economic relations (ICRIER) to analyze the and strong increment in income is to be impact of organized retailing on unorganized supported by the favorable demographic retail, formers and intermediaries as a possible patterns. The development of mega malls in input to future policy- making. (Sujana India is adding a new dimension to this Krishnamurthy). booming retail sector. The groups of visionary According to the author the process is corporate working constantly to improve upon classified into following frame: (i) focus on urban shopping experience through the customer concerns, (ii) enquiring front line shopping malls concept is the latest move in the employees so that the customer’s are properly retail sector. treated, (iii) express sincere understanding of India is a nation of shopkeepers as well customer’s desires, wants and means, (iv) as shoppers.