Brookfield Commercial Operations 108 St Georges Terrace Tenant Handbook i August 8, 2016 TABLE OF CONTENTS TABLE OF CONTENTS .................................................................................................................. II INTRODUCTION ............................................................................................................................. 1 WELCOME .................................................................................................................................................... 1 MANAGEMENT OFFICE AND OPERATIONS .............................................................................. 2 BUILDING MANAGEMENT OFFICE .................................................................................................................... 2 MANAGEMENT INFORMATION .......................................................................................................................... 2 BUILDING SERVICES .................................................................................................................... 3 AFTER HOURS AIR CONDITIONING .................................................................................................................. 3 ACCESS CARDS ............................................................................................................................................ 3 CAR PARKING ............................................................................................................................................... 3 CAR PARKING – GREEN GARAGE.................................................................................................................... 3 LIFT OPERATIONS ......................................................................................................................................... 3 END OF TRIP FACILITIES ................................................................................................................................ 5 TENANT FUNCTION ........................................................................................................................................ 5 SECURITY AND LIFE SAFETY ...................................................................................................... 5 BUILDING SECURITY ...................................................................................................................................... 5 SOLICITATION ............................................................................................................................................... 6 INCIDENTS .................................................................................................................................................... 7 HAZARDS ..................................................................................................................................................... 7 EMERGENCIES .............................................................................................................................................. 7 POWER FAILURE ........................................................................................................................................... 8 ELEVATORS .................................................................................................................................................. 8 LIGHTS ......................................................................................................................................................... 8 BOMB THREATS ............................................................................................................................................ 8 SEARCH OF PREMISES ................................................................................................................................... 8 MEDICAL EMERGENCIES ................................................................................................................................ 9 FIRE EMERGENCIES ...................................................................................................................................... 9 FIRE ALARM SOUNDS .................................................................................................................................... 9 BROOKFIELD EMERGENCY NOTIFICATION SYSTEM (BENS) ..............................................................................10 FIRE PROTECTION SYSTEM ...........................................................................................................................10 TESTING OF EMERGENCY WARNING AND INTERCOMMUNICATION SYSTEM (EWIS) ..............................................11 FIRE STAIRS ................................................................................................................................................11 EMERGENCY PLANNING COMMITTEE AND EMERGENCY CONTROL ORGANISATION. ..............................................12 TENANT RESPONSIBILITIES ............................................................................................................................13 PERSONAL EMERGENCY EVACUATION PLANS (PEEP) .....................................................................................14 FIRE DRILLS ................................................................................................................................................14 FIRST AID KITS ............................................................................................................................................14 OFFICE DURESS DEVICE ...............................................................................................................................14 SECURITY ESCORTS .....................................................................................................................................15 HOUSEKEEPING .......................................................................................................................... 15 CLEANING ...................................................................................................................................................15 RECYCLING .................................................................................................................................................15 RECYCLING INKJET, TONER AND LASER CARTRIDGES ......................................................................................15 E-WASTE & BATTERY RECYCLING PROGRAM .................................................................................................16 OFFICE MAINTENANCE ..................................................................................................................................16 BUILDING RULES AND REGULATIONS .................................................................................... 16 BICYCLES ....................................................................................................................................................16 ALCOHOL AND NON-SMOKING POLICY ............................................................................................................16 AMENITIES...................................................................................................................................................16 ANIMALS .....................................................................................................................................................17 BROOKFIELD PLACE PRECINT – EAT, SHOP, DRINK, DO .................................................... 18 ARTS AND EVENTS .......................................................................................................................................18 ATM...........................................................................................................................................................18 CHILD CARE ................................................................................................................................................18 FOOD AND BEVERAGE ...................................................................................................................................18 RETAIL AND SERVICES ..................................................................................................................................18 A TO Z GUIDE – FACILITIES AND SERVICES ........................................................................... 19 ACCESS CARDS ............................................................................................................................................19 AIR CONDITIONING ........................................................................................................................................19 ALTERATIONS ..............................................................................................................................................19 BROOKFIELD COMMERCIAL OPERATIONS TENANT HANDBOOK ii BANKS ........................................................................................................................................................19 BARBECUES ................................................................................................................................................19 BICYCLES ....................................................................................................................................................19 BROKEN WINDOWS ......................................................................................................................................19