Zero Crashes. 2017 Sustainability Report Zero Emissions. Zero Congestion. IN THIS REPORT CUSTOMERS 26 ASPIRATIONS 3 CORPORATE PROFILE 5 LEADERSHIP MESSAGE 6 2017 HIGHLIGHTS 10 SAFETY PRODUCTS REGIONAL MESSAGES 38 52 GM North America; GM Africa & Middle East Operations 11 GM International 13 GM China 15 PERSONAL SUSTAINABILITY ROAD MAP Q&A 17 MOBILITY SUSTAINABILITY STRATEGY 19 70 STAKEHOLDER ENGAGEMENT 21 REPORTING PRACTICES 23 IMPACTS Customers 26 Safety 38 SUPPLY CHAIN 85 Products 52 Personal Mobility 70 Supply Chain 84 Talent 98 Governance & Ethics 113 GOVERNANCE Operations 124 TALENT & ETHICS Community 142 99 114 GRI CONTENT INDEX 156 UNGC 167 UNSDG 168 SASB 170 TCFD 173 OPERATIONS COMMUNITY 125 143 STATEMENT OF ASSURANCE 177 FORWARD-LOOKING STATEMENTS 180 2 2017 SUSTAINABILITY REPORT ASPIRATIONS WE ACHIEVE SUSTAINABLE PROGRESS BY SETTING OUR SIGHTS HIGH. CUSTOMERS SAFETY PRODUCTS Earn Customers for Life Zero Crashes Zero Emissions Zero Workplace Injuries PERSONAL MOBILITY SUPPLY CHAIN TALENT Zero Congestion Positive Environmental & Realize Everyone’s Potential Social Impact GOVERNANCE & ETHICS OPERATIONS COMMUNITY Full Transparency & Integrity— Positive Environmental & Safe, Smart & Sustainable Always Social Impact Communities 3 2017 SUSTAINABILITY REPORT GENERAL MOTORS VISION A WORLD WITH ZERO CRASHES ZERO EMISSIONS ZERO CONGESTION We Are General Motors WE ARE COMMITTED TO SAFETY IN EVERYTHING WE DO WE EARN CUSTOMERS FOR LIFE WE BUILD BRANDS THAT INSPIRE PASSION AND LOYALTY WE TRANSLATE BREAKTHROUGH TECHNOLOGIES INTO VEHICLES AND EXPERIENCES THAT PEOPLE LOVE WE CREATE SUSTAINABLE SOLUTIONS THAT IMPROVE THE COMMUNITIES IN WHICH WE LIVE AND WORK What We Do How We Do This Why We Exist DELIVER SAFER, SIMPLER BY PUTTING THE CUSTOMER AT THE CENTER TO MOVE HUMANITY AND SUSTAINABLE FORWARD SOLUTIONS OF EVERYTHING WE DO What We Value CUSTOMERS EXCELLENCE RELATIONSHIPS We put the customer at the center of everything We act with integrity. We are driven by Our success depends on our relationships we do. We listen intently to our customers’ ingenuity and innovation. We have the inside and outside the company. We encourage needs. Each interaction matters. Safety and courage to do and say what’s difficult. Each of us diverse thinking and collaboration from the quality are foundational commitments, takes accountability for results, drives for world to create great customer experiences. never compromised. continued efficiencies and has the tenacity to win. How We Behave I consider the I see things not I make decisions I collaborate I respectfully I take I have a relentless customer’s needs as they are but as now with the cross-functionally speak up, accountability desire to win in everything I do. they could be. long-term view to achieve exchange for safety and and do it with in mind, and I enterprise-wide feedback and my own actions, integrity. anticipate what results. boldly share ideas behaviors and lies ahead. without fear. results. 4 2017 SUSTAINABILITY REPORT 9.9 10.0 9.6 CORPORATE PROFILE People Brands2015 2016 2017 2017 Employees by Segment Buick Cadillac GM North America GM International GM Financial Chevrolet GMC 9,000 Holden Baojun 124,000 9.9 10.0 9.6 10.0 11.5% 26.4% 9.9 9.6 180,000 Jiefang Wuling TOTAL EMPLOYEES 47,000 WORLDWIDE OnStar Maven Cruise 15.1% Reach Market Position2015 2016 2017 2015 2016 2017 7% 5 CONTINENTS 4,809 56% #1 #1 #2 #3 NORTH SOUTH CHINA ASIA, AFRICA, 37% 12,450 DEALERS 7,641 AMERICA AMERICA MIDDLE EAST SELLING IN COUNTRIES 9,000 125+ 124,0009,000 124,00011.5% 26.4%11.5% 26.4% 47,000 47,000 Sales 15.1% 15.1% Distribution 2017 Sales by Region Authorized Dealerships by Region North America International Europe North America International 7% Total Sales* 7% 4,809 (millions of units) 4,809 56% 56% 7,641 37% 37% 7,641 9.9 10.0 9.6 U.S. Sales as a Percentage of Industry 13.8% 26.4% FLEET SALES AS A TRUCKS 2015 2016 2017 PERCENTAGE OF 15.1% * Includes sales from Europe GLOBAL SALES 11.5% CROSSOVERS CARS 5 2017 SUSTAINABILITY REPORT 9,000 124,000 11.5% 26.4% 47,000 15.1% 7% 4,809 56% 37% 7,641 TO OUR STAKEHOLDERS General Motors Chairman and CEO Mary Barra. For more than a century, automobiles have driven General Motors is the only company with a our society and economy, giving us unprecedented fully integrated solution to produce self-driving mobility and transforming the way we work and live. vehicles at scale. With our 2017 acquisition of LiDAR developer Strobe, we now have every capability— Today, we are in the midst of another revolution as from simulation and mapping software to safety groundbreaking technologies and evolving customer validation and autonomous vehicle (AV)-specific lifestyles transform our vehicles and how we use them. vehicle design—under one roof. And we’ve moved quickly, developing three generations of self- At General Motors, our vision of a future with driving vehicle technology in just 14 months. zero crashes, zero emissions and zero congestion addresses the challenges associated with the After more than a year of building test vehicles, we freedom of mobility. This bold, ambitious vision are shifting to build production versions at our Orion Our vision is a future has the potential each year to save 1.25 million lives Assembly plant in Michigan. The Cruise AV, which by eliminating human error, the root of more than is part of our plans to commercialize in a dense with zero crashes, 90 percent of crashes; eliminate over 2 billion tons urban area in 2019, will be the first production-ready zero emissions and of carbon dioxide; and give commuters back the vehicle built from the ground up to operate safely week of time they spend in traffic. without a driver, steering wheel, pedals or manual zero congestion. controls. It represents a significant milestone on Autonomous, electric, shared and connected vehicles our path to deploying self-driving vehicles next year. will fuel this transformation. Each is leading-edge on its own. Combined, they will provide customers with In preparation, we filed a Safety Report and Safety safer, better and more sustainable vehicles. Petition with the U.S. Department of Transportation in January 2018 to enable us to safely deploy our Our journey to this future is underway. We have the Cruise AV zero-emission, self-driving vehicle. right team, the right technology, the right partners and the global manufacturing scale to bring these Last month, we further strengthened our plans to innovative solutions to more customers, more commercialize AV technology at large scale through quickly. And our strategy to transform GM into the a landmark deal with the SoftBank Vision Fund, world’s most valued automotive company includes the world’s largest tech and ridesharing investor. several major initiatives to lead this revolution. SoftBank is investing $2.25 billion and General Motors is investing $1.1 billion in GM Cruise, a new, majority- Vehicles That Drive Themselves owned subsidiary. With SoftBank as a partner, we Self-driving vehicles will reinvent our society, not gain a tech leader that shares our vision, believes only by reducing crashes and saving lives, but also in our long-term business model and appreciates by unlocking the power of mobility for those unable our integrated approach to AV development. It also to drive. strengthens our ability to attract high-tech talent, which is vital to our success. 6 2017 SUSTAINABILITY REPORT LEADERSHIP MESSAGE In the interim, we continue to rigorously push our As of December 2017, drivers of five GM electrified test vehicles to their limits to get the safest, smartest models, including the Bolt EV, have racked up more AVs on the road as soon as possible. The majority than 2.6 billion EV miles. We are encouraged by this of our testing is taking place in San Francisco, a momentum and plan to increase Bolt EV production highly complex urban driving environment with in response to global demand during 2018. unpredictable situations that arise nearly 50 times more often than in suburban settings. And this is just the beginning of our path to an all-electric future, to which we remain committed, To give customers a glimpse into a self-driving future, regardless of fuel economy standards. We have seen we are introducing driver-assist technologies. Last the cost of developing, owning and operating an fall, Cadillac introduced Super Cruise technology in EV decrease as battery technology advances and as the 2018 CT6 sedan. Using cameras and radar, Super we drive cost efficiencies. In fact, we are well on our Cruise can safely pilot the vehicle on the highway way to bringing at least 20 new, all-electric models without driver input, tracking facial expressions to to market globally by 2023—our next step toward a ensure the driver’s eyes are on the road. zero-emissions world. Why Our AVs Are Also EVs China is an important part of our strategy and is We believe autonomous vehicles must also be currently the world’s largest market for electric electric vehicles. AV systems integrate more vehicles. A new battery plant in Shanghai, through seamlessly with EVs than vehicles with conventional our SAIC-General Motors joint venture, will help internal combustion engines. All-electric AVs also will position us to lead in that market. By 2020, we will help accelerate more widespread adoption of electric introduce at least 10 plug-in hybrids or EVs in China, propulsion technologies, allowing us to move faster and we have already launched the Buick Velite 5 to achieve our goal of eliminating crashes, emissions extended-range EV, Cadillac CT6 Plug-in and Baojun and congestion. E100 battery electric vehicle and introduced the Buick Velite 6 plug-in hybrid and Velite 6 EV.