Annual Report 2019 His Majesty King Abdullah II Ibn Al-Hussien CEO Letter 4 Our Vision, Mission & Values 5 Organizational Chart 6 Our Strategic Objectives: 1 | Increasing Operations Efficiency 7 2 | Improve the Financial Capability 30 3 | Developing & Sustaining Intitutional Capacities 37 Water And Waste Water Management | Madaba Governorate 46 Water And Waste Water Management | Zarqa Governorate 55 Water And Waste Water Management Contract | Mahis And Al-Fuhais 62 Financial Statements 66 It has been years since the establishment of Jordan Water Company in 2007. Those of which were filled with accomplishments and challenges. The company has left a bright spot in the CEO national initiatives map and excelled with its performance while implementing best practices. Letter The year of 2019 had more complicated and critical challenges. Our team has dealt with these challenges at the same high level of proficiency. We realize that the road map of utilities is full of obstacles and difficulties. However, we believe at the same time that our Jordanian community deserves the best service of water and wastewater. As we go by the years we have come to believe that accomplishing our strategic goals will not be real unless accompanied by hard work and commitment in the light of regulations, transparency, and accountability, to be able to deliver the best service of water and wastewater to our people in the capital, Zarqa, Madaba, fuhes and Mahes. We are keen on achieving our goals through well planned strategies by expertise and professionals from our different directorates. These plans are rigid enough to reach the maximum of our performance, yet flexible enough to adapt to new circumstances and rapid changes that we face. Our people will be the greatest assets who will support us to reach these goals and with them we shall grow. Our expertise and competencies will head to the best – and that is legitimate. We spent years and years building this service system holding on to our values of excellence Eng. despite the vast growing population in the past few years. Today we look forward to every possibility which can contribute to our journey to success. Ghazi Khalil This journey has been always lead by our teams of women and men engaged in loyal and sincere work, guided by the insights our long visioned board of directors. May God inspire us all of the right path to choose along with our citizens in the Hashemite Kingdom of Jordan under the guidance of his majesty King Abdulla Ibn Al Hussien, may God bless him. Our Vision Commitment for excellence and effectiveness in water and waste water services provision to our customers Our Mission To enhance quality of life by providing all our customers with sustainable, efficient, and reliable water and conserve the environment by adopting best techniques for waste water treatment. Our Values Quality,Teamwork spirit, Loyalty, Innovation and Creation ,Transparency and Reliability Management Committee Cheif Executive Cheif Executive Officer Deputy Madaba Water & Zarqa Water & Quality & Labs Operation Directorate Internal Audit Sewer Management Sewer Management Department Directorate Financial Affairs Human Resources Supply & Purchase Customer Services Directorate Directorate Department Diretorate Warehouses Mahes&Fuhies Water Media Department Production Diretorate Department & Sewer Department Communication & Technical Affairs Water Awareness Unit Directorate Planning & Investment NRW Directorate Unit Internal Audit Unit Information Technology Directorate Our Strategic Objectives Increasing Operations Efficiency 2. The quantities produced from both internal and external sources and the net supply quantities (in cubic meters) in the Capital Amman in 2018 and 2019 are as shown in the table below. 2019 2018 Source 77,992,690 73,433,320 King Abdullah Canal through Zai Treatment Plant Regarding the water supply services: 298,756 318,563 Khaw – Al Zarqa Governerate 1. The average supply quantities for the Capital Amman reached 547,844 cubic meters during 2019. And the weekly supply duration 2,260,337 1,206,659 Al Wala and Al Hedan Wells – Madaba Governerate was 35.61 hrs. 33,497,455 34,433,120 Wadi Al Mujeb and Zara, through Zara Maeen Treatment Plant The graph below shows the change of the annual supply in the Capital Amman, and the annual NRW% curve. 99,968,930 99,997,680 Disi Water 220.00 44.0% 119.61 214,018,168 209,389,315 Total External Sources 41.9% 200.00 42.0% 124.18 30,975,718 31,225,998 Total Internal sources 180.00 39.8% 200.05 198.21 38.7% 40.0% 38.3% 244,993,886 240,615,313 Total Production 180.20 191.76 160.00 128.09 183.50 37.5% 198.40 36.8% 37.6% 37.3% 38.0% 128.96 37.7% 44,935,281 41,819,296 Total Export to Governorates 140.00 35.3% 36.0% NRW% 134.50 120.00 150.91 200,058,605 198,796,017 Net Supply in Capital Amman 34.3% 34.0% Supply Volume MCM Volume Supply 132.08 136.43 34.0% 100.00 32.1% 32.1% 3. The complaints received by the complaints control and communication center from 2017 to 2019 are shown below: 80.00 32.0% Total Calls Received Sewer Tankers No Water Pipe Break Year / Complaint type 60.00 30.0% 1,200,841 45,196 22,777 91,244 77,991 2017 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 Year NRW Supply Volume MCM 1,664,952 51,416 28,606 102,964 67,502 2018 2,086,166 49,405 32,513 140,140 77,706 2019 4. Operations directorate continued to conduct the activities aiming to increase the water network efficiency. As a result; breaks rate on main lines and house connections has increased to 3.34 breaks/km of network due to the infrastructure works of BRT project / construction works in different sites. The table below shows the number of breaks on main lines and house connections during the years from 2017 to 2019. No. of pipe breaks No. of Pipe breaks per km in Water network No. of reforms on house breaks on Year network Length (km) connections main lines 3.42 9,805 33,538 26,722 6,816 2017 3.12 9,950 31,117 25,427 5,690 2018 3.34 10,172 33,932 27,792 6,140 2019 The figure below shows the Response Time for Pipe breaks (hours) 10. The Tanker stations in Amman areas are rehabilitated. 11. 15 tankers are rehabilitated through the replacement of the old water tanks. 8 7.35 7.6 12. The reservoirs, pumping stations, and wells locations are being continuously cleaned in 7 order to prevent fire accidents, and maintain the cleanliness and safety of these locations. 5.95.94 13. 54 reservoirs were washed and sterilized according to a periodic yearly program set forth, 6 4.8 to help preserving the quality of water pumped to customers. 5 4.4 14. For 30 locations of reservoirs, the fences, reservoir stairs and covers are rehabilitated to 3.9 3.7 3.9 4.3 4 ensure the safety of the resources. 3.4 3.33.23.3 3.3 3 3 2.7 15. The Chlorination System is terminated in three sites located in residential areas. 2.3 2.1 1.9 16. 12 Distribution Zones in Amman will be isolated through the NRW reduction project FARA 2 Phase II. 1 17. A new SCADA contract is under construction, aiming to update the current SCADA system, 0 changing the control and metering system, transfer the control signals to a central control unit. 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 In addition to the installation of monitoring devices to calculate the water quantities, and monitor the reservoirs levels, and monitoring energy efficiency for pumping stations and wells. This contract is expected to be finished by the end of 2020. 5. The Operations directorate has successfully executed three tenders to install new water lines to replace the old or damaged water lines, and to enforce the hot spot areas that are usually facing Sewer Services: supply issues, with total cost of 600,000 JOD for 2019. And the Directorate will continue to implement this type of projects to increase the network efficiency and reduce the pipe breaks with The table below shows the sewage complaints from 2017 - 2019 and the response time in hours: an estimated cost of 600,000 JOD during 2020. Response Number of House Number of Main Total Number of Emergency Preventive 6. The isolation work continued for Distribution Zones in Al Yasamine, Um Uthaina, Wadi Sir – Time Connection connections Complaints Maintenance Maintenance YEAR Upper, Abu Alanda, and Al Qweismeh. And the work will still be in progress to finish the isolation 2.1 717 20,983 45,196 60,400 19,829 2017 works for the remaining Distribution Zones. 7. The distribution Zones of Wadi Sir – Upper, Um Uthaina, Abu Alanda, Abu Alanda Reservoir 1.8 636 25,140 51,416 156,340 25,590 2018 Zone, is now working as designed, which will contribute in enhancing the water supply efficiency 1.8 463 24,955 49,405 121,739 17,190 2019 for these zones. 8. Um Summaq – South is now operating as designed and supplied from Al- Waha Booster. This 1. Sewer networks of total length of 2100 m were monitored with CCTV. ended the supply issues for this zone. 2. 150,000 JOD is allocated for the waste water emergencies project. 9. The Operation Directorate has constructed a maintenance system of PRV in all Capital Amman 3.