COMMUNITY RISK ASSESSMENT & STANDARDS OF COVER 2020 BURBANK FIRE DEPARTMENT AN ISO CLASS 1 RATED DEPARTMENT RE DE FI PA K NATION R N ER AL T A T LY M IN B E R N U T B • • C A O C Y E C C M N C RE E N M DI AG E IT TED L TE EL D TO EXC Community Risk Assessment & Standards of Cover 2020 Table of Contents Executive Summary ........................................................................................................ 3 Leadership Principles ................................................................................................... 4 Section One: Introduction ................................................................................................ 5 Organizational History .................................................................................................. 5 Mission Statement ....................................................................................................... 6 Vision Statement .......................................................................................................... 6 Purpose Statement ...................................................................................................... 6 Shared Values ............................................................................................................. 6 Organizational Chart .................................................................................................... 7 Description of Community Served ................................................................................ 8 Public Protection Classification .................................................................................. 13 Verdugo Fire Communications Center ....................................................................... 14 Automatic Aid and Mutual Aid .................................................................................... 15 Community Priorities, Expectations and Performance Goals ..................................... 17 Section Two: Current Levels of Service with Delivery Programs ................................... 20 Fire Suppression ........................................................................................................ 20 Emergency Medical Services ..................................................................................... 20 Technical Rescue ...................................................................................................... 21 Hazardous Materials .................................................................................................. 22 Wildland Fire Services ............................................................................................... 22 Community Risk Reduction ........................................................................................ 23 Geographical Planning Zones (Fire Districts)............................................................. 25 Population Density Breakdown .................................................................................. 27 Citywide Incident and Response Statistics................................................................. 27 Fire District Profiles and Statistics .............................................................................. 34 Section Three: Community Risk Assessment and Risk Levels ..................................... 58 Community Risk Factors ............................................................................................ 59 Natural Hazards ......................................................................................................... 59 Technological/Human Hazards .................................................................................. 63 Transportation Hazards ............................................................................................. 64 Security Hazards ........................................................................................................ 66 Fire Suppression ........................................................................................................ 68 Fire Flow and Water Supply ....................................................................................... 70 Fire Risk Assessment ................................................................................................ 71 Fire Suppression Critical Tasks ................................................................................. 75 Wildland Fire Services ............................................................................................... 80 Wildland Fire Services Critical Tasks ......................................................................... 84 Non-Fire Risk Assessment ......................................................................................... 87 Emergency Medical Services ..................................................................................... 87 Emergency Medical Services Critical Tasks .............................................................. 93 Integrity Ownership Compassion Innovation Excellence 1 Community Risk Assessment & Standards of Cover 2020 Technical Rescue ...................................................................................................... 96 Technical Rescue Critical Tasks ................................................................................ 97 Hazardous Materials ................................................................................................ 100 Hazardous Materials Critical Tasks .......................................................................... 101 Section Four: Summary of System Performance ........................................................ 103 Distribution ............................................................................................................... 103 Concentration ........................................................................................................... 104 Reliability.................................................................................................................. 114 90th Percentile Benchmark and Baseline Performance ............................................ 115 Benchmark to Baseline Performance Gaps ............................................................. 126 Opportunities for Improvement ................................................................................. 131 Performance Maintenance and Improvement Plans ................................................ 133 2 Our Family Proudly Serving Our Community Community Risk Assessment & Standards of Cover 2020 Executive Summary The fire service is rich in long-standing tradition that is typically personified by the delivery of outstanding customer service. From a historical perspective, the fire service has not proactively defined, validated and communicated the depth and breadth of that service to the community. A Community Risk Assessment & Standards of Cover (CRA & SOC) document is designed to be a present-day tool to bridge that gap. This CRA & SOC is a comprehensive study that analyzes the risks facing the City of Burbank and the services provided by the Burbank Fire Department (BFD) in relation to risk management. It is the responsibility of BFD to provide the community and policymakers with an educated assessment of the risk levels within the community, and BFD operational capabilities related to risk response, mitigation and expected outcomes. It is BFD’s goal to utilize empirical and factual data to transparently document the effectiveness of its performance. This supportive data will serve as adjunct information to policymakers so that more informed decisions can be made regarding fire-based safety services. The CRA & SOC is one of three documents that are required for international accreditation through the Center for Public Safety Excellence (CPSE) and Commission on Fire Accreditation International (CFAI). This second iteration of a BFD CRA & SOC will mark a fundamental change in the way BFD utilizes the document. The CRA & SOC is not intended to be stand-alone, it will be a living document that will be utilized in conjunction with the five-year BFD Strategic Plan and the BFD Self-Assessment Manual to synergistically provide the foundation for continuous improvement and effective forecasting. The community has high demands when it comes to the services provided by its governmental agencies and the fire department assumes a tremendous amount of that responsibility. BFD has utilized this CRA & SOC deployment analysis to demonstrate our performance in meeting community expectations and more importantly identifying the gaps where improvement is needed to further earn and validate public trust. In addition, the creation of the CRA & SOC revealed areas of focus where BFD clearly needed to establish service goals. In the development of those service goals, BFD utilized industry best practice standards, National Fire Protection Association (NFPA) 1710, CPSE and CFAI accreditation model, Insurance Services Office grading schedule, and BFD response time data for the past five fiscal years (FY’s). BFD is confident that the CRA & SOC findings will provide assurance to the community that their fire department is meeting their expectations and further demonstrate the commitment to a culture of continuous improvement. Integrity Ownership Compassion Innovation Excellence 3 Community Risk Assessment & Standards of Cover 2020 In 2018, as leaders of our Department, BFD members created a shared purpose and values, and committed to living into