RIPE NCC Survey 2013 September 9, 2013 Appendix 3: Full Statistics and Responses to Open Questions RIPE NCC SURVEY 2013 Q1 Please choose your country Answered: 3,631 Skipped: 2 Answer Choices Responses Afghanistan 0.03% 1 Åland Islands 0.06% 2 Albania 0.52% 19 Algeria 0.03% 1 American Samoa 0% 0 Andorra 0.08% 3 Angola 0% 0 Anguilla 0% 0 Antarctica 0% 0 Antigua and Barbuda 0% 0 Argentina 0.06% 2 Armenia 0.22% 8 Aruba 0% 0 Australia 0.25% 9 Austria 2.09% 76 Azerbaijan 0.14% 5 Bahamas 0% 0 Bahrain 0.22% 8 Bangladesh 0.08% 3 Barbados 0% 0 Belarus 0.25% 9 Belgium 1.51% 55 Belize 0% 0 Benin 0% 0 Bermuda 0.03% 1 Bhutan 0.03% 1 Bolivia, Plurinational State of 0% 0 Bonaire, Sint Eustatius and Saba 0% 0 Bosnia and Herzegovina 0.41% 15 Botswana 0% 0 Bouvet Island 0% 0 Brazil 0.08% 3 British Indian Ocean Territory 0% 0 Brunei Darussalam 0% 0 Bulgaria 1.05% 38 Burkina Faso 0% 0 Burundi 0% 0 1 / 231 RIPE NCC SURVEY 2013 0% 0 Cambodia Cameroon 0% 0 Canada 0.33% 12 Cape Verde 0% 0 Cayman Islands 0% 0 Central African Republic 0% 0 Chad 0% 0 Chile 0.06% 2 China 0.11% 4 Christmas Island 0% 0 Cocos (Keeling) Islands 0% 0 Colombia 0.03% 1 Comoros 0% 0 Congo 0% 0 Congo, the Democratic Republic of the 0% 0 Cook Islands 0% 0 Costa Rica 0% 0 Côte d'Ivoire 0% 0 Croatia 0.63% 23 Cuba 0% 0 Curaçao 0% 0 Cyprus 0.19% 7 Czech Republic 2.64% 96 Denmark 1.96% 71 Djibouti 0% 0 Dominica 0% 0 Dominican Republic 0% 0 Ecuador 0.03% 1 Egypt 0.11% 4 El Salvador 0% 0 Equatorial Guinea 0% 0 Eritrea 0% 0 Estonia 0.47% 17 Ethiopia 0% 0 Falkland Islands (Malvinas) 0% 0 Faroe Islands 0.06% 2 Fiji 0.03% 1 Finland 1.98% 72 France 3.97% 144 French Guiana 0.03% 1 French Polynesia 0% 0 2 / 231 RIPE NCC SURVEY 2013 French Southern Territories 0% 0 Gabon 0% 0 Gambia 0% 0 Georgia 0.30% 11 Germany 8.84% 321 Ghana 0% 0 Gibraltar 0.14% 5 Greece 1.87% 68 Greenland 0.11% 4 Grenada 0% 0 Guadeloupe 0% 0 Guam 0% 0 Guatemala 0% 0 Guernsey 0.06% 2 Guinea 0% 0 Guinea-Bissau 0% 0 Guyana 0% 0 Haiti 0% 0 Heard Island and McDonald Islands 0% 0 Holy See (Vatican City State) 0.06% 2 Honduras 0% 0 Hong Kong 0.06% 2 Hungary 1.13% 41 Iceland 0.33% 12 India 0.19% 7 Indonesia 0% 0 Iran, Islamic Republic of 1.57% 57 Iraq 0.52% 19 Ireland 1.68% 61 Isle of Man 0.08% 3 Israel 0.44% 16 Italy 5.07% 184 Jamaica 0% 0 Japan 0.08% 3 Jersey 0.11% 4 Jordan 0.39% 14 Kazakhstan 0.33% 12 Kenya 0.03% 1 Kiribati 0% 0 Korea, Democratic People's Republic of 0% 0 Korea, Republic of 0% 0 3 / 231 RIPE NCC SURVEY 2013 Kuwait 0.30% 11 0.11% 4 Kyrgyzstan Lao People's Democratic Republic 0% 0 Latvia 0.52% 19 Lebanon 0.39% 14 Lesotho 0% 0 Liberia 0% 0 Libya 0.03% 1 Liechtenstein 0.11% 4 Lithuania 0.50% 18 Luxembourg 0.39% 14 Macao 0% 0 Macedonia, The Former Yugoslav Republic of 0.96% 35 Madagascar 0% 0 Malawi 0% 0 Malaysia 0.06% 2 Maldives 0% 0 Mali 0% 0 Malta 0.17% 6 Marshall Islands 0% 0 Martinique 0% 0 Mauritania 0% 0 Mauritius 0% 0 Mayotte 0% 0 Mexico 0.03% 1 Micronesia, Federated States of 0% 0 Moldova, Republic of 0.22% 8 Monaco 0% 0 Mongolia 0% 0 Montenegro 0.14% 5 Montserrat 0% 0 Morocco 0.03% 1 Mozambique 0% 0 Myanmar 0% 0 Namibia 0.03% 1 Nauru 0% 0 Nepal 0.03% 1 Netherlands 5.76% 209 New Caledonia 0% 0 New Zealand 0.03% 1 Nicaragua 0% 0 4 / 231 RIPE NCC SURVEY 2013 Niger 0% 0 Nigeria 0.06% 2 Niue 0% 0 Norfolk Island 0% 0 Northern Mariana Islands 0% 0 Norway 2.07% 75 Oman 0.11% 4 Pakistan 0.11% 4 Palau 0% 0 Palestine, State of 0.33% 12 Panama 0.03% 1 Papua New Guinea 0% 0 Paraguay 0% 0 Peru 0.03% 1 Philippines 0% 0 Pitcairn 0% 0 Poland 3.25% 118 Portugal 0.88% 32 Puerto Rico 0% 0 Qatar 0.08% 3 Réunion 0.03% 1 Romania 0.85% 31 Russian Federation 11.04% 401 Rwanda 0% 0 Saint Barthélemy 0% 0 Saint Helena, Ascension and Tristan da Cunha 0% 0 Saint Kitts and Nevis 0% 0 Saint Lucia 0% 0 Saint Martin (French part) 0% 0 Saint Pierre and Miquelon 0% 0 Saint Vincent and the Grenadines 0% 0 Samoa 0% 0 San Marino 0.08% 3 Sao Tome and Principe 0% 0 Saudi Arabia 0.69% 25 Senegal 0% 0 Serbia 0.94% 34 Seychelles 0% 0 Sierra Leone 0% 0 Singapore 0.03% 1 Sint Maarten (Dutch part) 0% 0 5 / 231 RIPE NCC SURVEY 2013 Slovakia 0.83% 30 Slovenia 0.91% 33 0% 0 Solomon Islands Somalia 0% 0 South Africa 0.06% 2 South Georgia and the South Sandwich Islands 0% 0 South Sudan 0% 0 Spain 4.21% 153 Sri Lanka 0% 0 Sudan 0% 0 Suriname 0% 0 Svalbard and Jan Mayen 0.03% 1 Swaziland 0.03% 1 Sweden 3.66% 133 Switzerland 3.08% 112 Syrian Arab Republic 0.19% 7 Taiwan, Province of China 0% 0 Tajikistan 0.03% 1 Tanzania, United Republic of 0.06% 2 Thailand 0% 0 Timor-Leste 0% 0 Togo 0% 0 Tokelau 0% 0 Tonga 0% 0 Trinidad and Tobago 0% 0 Tunisia 0.03% 1 Turkey 1.32% 48 Turkmenistan 0% 0 Turks and Caicos Islands 0% 0 Tuvalu 0% 0 Uganda 0% 0 Ukraine 1.38% 50 United Arab Emirates 0.55% 20 United Kingdom 7.79% 283 United States 2.26% 82 United States Minor Outlying Islands 0% 0 Uruguay 0.03% 1 Uzbekistan 0.03% 1 Vanuatu 0% 0 Venezuela, Bolivarian Republic of 0% 0 Viet Nam 0% 0 6 / 231 RIPE NCC SURVEY 2013 Virgin Islands, British 0% 0 Virgin Islands, U.S. 0% 0 Wallis and Futuna 0% 0 Western Sahara 0% 0 Yemen 0.03% 1 Zambia 0% 0 Zimbabwe 0% 0 Total 3,631 7 / 231 RIPE NCC SURVEY 2013 Q2 Did you participate in the RIPE NCC Survey 2011? Answered: 3,569 Skipped: 64 Yes No 0% 20% 40% 60% 80% 100% Answer Choices Responses Yes 11.91% 425 No 88.09% 3,144 Total 3,569 8 / 231 RIPE NCC SURVEY 2013 Q3 Are you a RIPE NCC member? Answered: 3,631 Skipped: 2 Yes No 0% 20% 40% 60% 80% 100% Answer Choices Responses Yes 80.39% 2,919 No 19.61% 712 Total 3,631 9 / 231 RIPE NCC SURVEY 2013 Q4 How long have you been a RIPE NCC member? Answered: 2,896 Skipped: 737 0-2 years 3-5 years 6-10 years Longer than 10 years I don't know 0% 20% 40% 60% 80% 100% Answer Choices Responses 0-2 years 29.07% 842 3-5 years 22.89% 663 6-10 years 21.82% 632 Longer than 10 years 22.76% 659 I don't know 3.45% 100 Total 2,896 10 / 231 RIPE NCC SURVEY 2013 Q5 Please rate your satisfaction level with the following from 1 to 7, with 1 being Lowest and 7 being Highest. Answered: 791 Skipped: 2,842 The process of becoming a RIPE NCC... The support given by the RIPE NCC... 0 1 2 3 4 5 6 7 1 2 3 4 5 6 7 N/A Total Average Rating The process of becoming a RIPE NCC 0.38% 1.14% 3.16% 7.33% 20.23% 35.78% 27.56% 4.42% member 3 9 25 58 160 283 218 35 791 5.76 The support given by the RIPE NCC when 0.51% 0.90% 2.69% 4.99% 14.60% 33.16% 36.62% 6.53% going through the process of becoming a 4 7 21 39 114 259 286 51 781 5.98 RIPE NCC member 11 / 231 RIPE NCC SURVEY 2013 Q6 How would you rate your overall experience in dealing with the RIPE NCC in the past two years? Answered: 1,903 Skipped: 1,730 Better than two years ago About the same as two years ago Worse than two years ago I don't know 0% 20% 40% 60% 80% 100% Answer Choices Responses Better than two years ago 35.89% 683 About the same as two years ago 51.60% 982 Worse than two years ago 2.26% 43 I don't know 10.25% 195 Total 1,903 12 / 231 RIPE NCC SURVEY 2013 Q7 Please rate your overall satisfaction level with the following from 1 to 7, with 1 being Lowest and 7 being Highest. Answered: 2,730 Skipped: 903 The services/activities provided by... 0 1 2 3 4 5 6 7 1 2 3 4 5 6 7 N/A Total Average Rating The services/activities provided by the RIPE 0.37% 0.77% 1.58% 5.09% 18.61% 48.86% 22.64% 2.09% NCC 10 21 43 139 508 1,334 618 57 2,730 5.84 13 / 231 RIPE NCC SURVEY 2013 Q8 Please rate your awareness level for the following services from 1 to 7, with 1 being Lowest and 7 being Highest.