2019 Year-End Accountability Report Accountability Report Service Pages Page 1 of 182 Table of Contents A Prosperous City Affordable Housing ..................................................................................................................4 Arts & Culture ..........................................................................................................................7 Business Licensing ................................................................................................................10 Community Strategies ...........................................................................................................13 Economic Development & Tourism ........................................................................................16 Land Development & Sales ...................................................................................................19 Library Services .....................................................................................................................22 Social Programs ....................................................................................................................25 A City of Safe and Inspiring Neighbourhoods Building Safety ......................................................................................................................28 Bylaw Education & Compliance .............................................................................................31 Calgary 9-1-1 .........................................................................................................................34 City Cemeteries .....................................................................................................................37 City Planning & Policy ...........................................................................................................40 Development Approvals .........................................................................................................43 Emergency Management & Business Continuity ...................................................................46 Fire & Emergency Response .................................................................................................49 Fire Inspection & Enforcement ...............................................................................................52 Fire Safety Education ............................................................................................................55 Neighbourhood Support .........................................................................................................58 Pet Ownership & Licensing ....................................................................................................61 Police Services ......................................................................................................................64 A City that Moves Parking ..................................................................................................................................67 Public Transit .........................................................................................................................70 Sidewalks & Pathways...........................................................................................................73 Specialized Transit ................................................................................................................76 Streets ...................................................................................................................................79 Taxi, Limousine & Vehicle-for-Hire .........................................................................................82 Page 2 of 182 A Healthy and Green City Environmental Management ...................................................................................................85 Parks & Open Spaces ............................................................................................................88 Recreation Opportunities ........................................................................................................91 Stormwater Management .......................................................................................................94 Urban Forestry........................................................................................................................97 Waste & Recycling ...............................................................................................................100 Wastewater Collection & Treatment......................................................................................103 Water Treatment & Supply ...................................................................................................106 A Well Run City Appeals & Tribunals .............................................................................................................109 Citizen Engagement & Insights .............................................................................................112 Citizen Information & Services ..............................................................................................115 City Auditor’s Office ..............................................................................................................118 Corporate Governance .........................................................................................................119 Corporate Security ................................................................................................................122 Council & Committee Support...............................................................................................125 Data Analytics & Information Access ....................................................................................128 Executive Leadership ...........................................................................................................131 Facility Management ............................................................................................................134 Financial Support ..................................................................................................................137 Fleet Management ................................................................................................................140 Human Resources Support ..................................................................................................143 Infrastructure Support ...........................................................................................................146 Insurance & Claims ..............................................................................................................149 IT Solutions & Support ..........................................................................................................152 Legal Counsel & Advocacy ...................................................................................................155 Mayor & Council ...................................................................................................................158 Municipal Elections ...............................................................................................................159 Organizational Health ...........................................................................................................162 Procurement & Warehousing ................................................................................................165 Property Assessment ...........................................................................................................168 Real Estate ...........................................................................................................................171 Records Management ..........................................................................................................174 Strategic Marketing & Communications ................................................................................177 Taxation ...............................................................................................................................180 Page 3 of 182 Affordable Housing Led by: Calgary Housing Description: Connections to Citizen Priorities Great cities are places where everyone can afford to live and work. Affordable housing is a critical component of our great city and a A Well Run City vital contributor to our citizens' successes, making Calgary's A Healthy and Green City communities affordable, inclusive and accessible for all. The Affordable Housing service improves outcomes for individuals and A City that Moves families by transforming the housing system through stakeholder collaboration, and contributing to increase the non-market housing A City of Safe and Inspiring… supply by using every municipal lever to fund, develop, enable, A Prosperous City partner and leverage. The service also provides 2,450 City-owned non-market homes for low and moderate income Calgarians, helping to prevent and reduce poverty in Calgary. Key Highlights Service Highlights Service Challenges In Q2, 6 land sales Housing Agreements were completed A new provincial government and budget resulted in: resulting in 166 new affordable homes, providing housing for • Delayed negotiations for the provincially-funded low-income veterans and families and people experiencing operation of 1,048 City affordable homes given homelessness. The City’s $6.4M investment leverages over operating