DECEMBER 2016 World ACI Report News and events from the voice of the world’s airports Mumbai International Airport The gateway to India ~ Page 8 ACI World Working together to optimize airport capacity utilization - Page 4 800 Rue du Square Victoria Suite 1810, PO Box 302 ICAO's Aerodrome Design and Operations Panel approves important Montreal, Quebec amendments to Annex 14 - Page 12 H4Z 1G8, Canada Tel: +1 514 373 1200 Fax: +1 514 373 1201 Infographic Policy Brief: Airport ownership, economic regulation www.aci.aero and financial performance- Page 24 Airports Council International Click on the map to visit an ACI regional website ACI EUROPE ACI North America ACI Asia-Pacific ACI Africa ACI Latin America–Caribbean Follow us on social media: Contact us at: ACI World 800 Rue du Square Victoria Suite 1810, PO Box 302 Montreal, Quebec H4Z 1G8, Canada Tel: +1 514 373 1200 Fax: +1 514 373 1201 www.aci.aero 2 DECEMBER 2016 CONTENTS ACI World Report • December 2016 Message from Angela Gittens Airport Service Quality 4 Working together to optimize airport 32 Salt Lake City International Airport makes capacity utilization customer service more accessible ACI Sound Bites 36 ACI Global Training photo gallery 6 Quotes from ACI's Regional Heads 44 Interview series: Celebrating the 10th anniversary of ACI's Airport Service Quality Mumbai International Airport programme 8 At the height of growth ACI Africa Safety 50 First ACI Africa Safety Awards presented to African airports 12 ICAO's Aerodrome Design and Operations Panel approves important amendments to ACI Asia-Pacific Annex 14 54 ACI Asia-Pacific Small and Emerging 16 ACI participates in the update of the Airports Seminar successfully concluded in Aerodrome Design Manual Part 3: Siem Reap Pavements ACI Latin America-Caribbean Security 58 Celebrating the 25th Anniversary of ACI 18 A busy week in aviation security calendar Latin America and Caribbean at the 2016 Regional Annual Assembly, Conference and Best practice for screening of insulin pumps 22 Exhibition Economics World Business Partners 24 Infographic Policy Brief : Airport ownership, ACI welcomes new World Business Partners economic regulation and financial 60 performance 64 Regional World Business Partner contacts Facilitation & IT 28 ICAO's Traveller Identification Programme Symposium 30 Airport Beacons Recommended Practice now available Brent Taylor Sabrina Guerrieri Angelika Joachimowicz Manager, Digital Marketing Manager, Assistant Manager, Editors and Communications Communications Communications [email protected] [email protected] [email protected] ACI WORLD REPORT 3 Message from Angela Gittens Director General, ACI World Working together to optimize airport capacity utilization into consideration the application of local rules to respond to the specificities of each airport. We can all appreciate that airport infrastructure is a limited resource yet airport operators have historically had little or no influence on the decision-making with respect to slot allocations. In 2015, ACI started a new initiative to represent at the World level the interest of airports in this regard by Dear Colleagues, urging States to facilitate more effective engagement by all stakeholders, The growth of air transport has led to including airport operators, to improve increased congestion both at airports industry guidance on slot allocation that and in the airspace. As reported in takes national interests and drivers of the latest ACI World Airport Traffic economic benefit into account, such as Forecast 2016–2040, traffic growth accommodating new entrants to drive will exacerbate the current level of trade and tourism. congestion at several airports. This is especially the case for emerging The first stepping stone of our new markets, such as those in Latin America initiative was laid when the ACI World and Asia-Pacific, where an increasing Governing Board established an number of airports will experience Expert Group on Slots (EGS) to gather capacity challenges similar to their knowledge and pursue cooperation with competitors in Europe and North slot coordinators and their association— America. the Worldwide Airport Coordinators Group. The EGS is composed of experts Worldwide, around 300 airports are nominated by ACI Regions and meets directly affected by airport coordination, twice a year, coinciding with the meaning that a slot allocation process International Air Transport Association’s needs to be imposed or voluntarily (IATA) bi-annual Slot Conference. applied. It is in the best interest of airport operators and the communities The EGS’ first meeting in June 2015 led they serve to promote efficiency in the to the development of a Policy Paper allocation and use of the capacity that and Resolution that were passed at the they build, maintain and operate, taking 25th meeting of the ACI World General 4 DECEMBER 2016 Assembly on 1 September 2015 in Working Paper (231) with an additional Panama City, Panama. The Resolution recommendation for a panel to evaluate resolved to: urge stakeholders to accept the potential benefits of alternative ACI and its member airport operators’ capacity allocation methods for airport involvement in slot allocation policy and slots. The Assembly also agreed that guidelines; recognise airport operators the process must ensure transparency, as significant players in local rules for certainty, consistency, fairness and slot allocation to suit the needs of the non-discrimination, as well as remain individual airport and its users; seek globally harmonized. amendment of the definition of a slot; and promote transparency and efficiency The next EGS meeting will take place in slot allocation processes and practices in February 2017 in San Francisco, worldwide, as well as consider new USA. ACI looks forward to working allocation methods. collaboratively with IATA, other industry stakeholders and States to develop a The efforts of the EGS were brought to more effective slot allocation process the 39th Session of the ICAO Triennial which will contribute to achieving a more Assembly this past September/October. sustainable industry. The Assembly elected the Council of 36 States, approved ICAO’s budget for 2017–2019 and set the international regulatory framework for civil aviation by approving a series of resolutions. One of these was a joint paper made by ACI and IATA to conduct a Angela Gittens strategic review of the Worldwide Slot Director General Guidelines. As well, ACI put forth a ACI World ACI WORLD REPORT 5 QUOTES FROM ACI’s REGIONAL HEADS ACI Sound Bites “I congratulate President-Elect Trump on his election to be our next president. I appreciate his recognition that improving infrastructure should be a top priority for the United States. A modernized infrastructure promotes economic growth and secures our position as leaders in the global marketplace. It is imperative that we address the more than $75 billion in airport infrastructure needs to meet the growing demands of passengers and keep our industry from falling behind. US airports alone contribute more than $1.1 trillion to the global economy and support nearly 10 million jobs. Airports stand ready to work with the new administration and the new Congress to modernize our nation’s airport infrastructure, provide effective security and enhance the overall travel experience.” ~ Kevin Burke, President and CEO, ACI North America “As part of the 25th ACI Africa General Assembly, ACI Africa recognized members with the presentation of the first ever Safety Awards. Paying tribute to excellence and professionalism in the management of aerodrome safety, ACI Africa celebrated the successes of its members, and we look forward to continuing the Safety Awards in the coming years.” ~ Ali Tounsi, Secretary General, ACI Africa “2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the world’s airports and that promotes professional excellence in airport management and operations. ACI contributes to a safe, secure, sustainable and economically viable air transport system. Over the last 25 years, the airport industry in Latin America and the Caribbean have seen widespread transformations marked by the processes of airport concessions. The participation of private capital, particularly in recent years, has enabled States to modernize and expand their infrastructure capacity to sustain the growth of passenger and cargo traffic.” ~ Javier Martinez, Director General, ACI Latin America-Caribbean “Whether we like it or not, governments in Europe are neither interested nor able to invest in large airport infrastructure these days. They expect us to do the job ourselves, or leverage private investment to do so. This means that Europe’s airports have become businesses in their own right. Nearly half of the airports in the EU now have private shareholders, up from just 23% back in 2010. This business transformation has allowed large- and medium-sized airports to keep investing in modernizing and developing their facilities, thereby boosting airport capacity, quality and connectivity—all this without weighting on national budgets, and ultimately taxpayers.” ~ Augustin de Romanet, President of ACI EUROPE and President & CEO of Groupe ADP “The complexity of aviation security has been intensely debated and analyzed since the terrorist attacks at Brussels and Istanbul-Atatürk airports. To further advance the debate—its function, its challenges and boundaries, its regulatory and wider social implications—the Security & Crisis Management