Migrating, Installing, and Configuring ADOBE® CONNECT™ 9 Legal notices Legal notices For legal notices, see http://help.adobe.com/en_US/legalnotices/index.html. Last updated 8/29/2013 iii Contents Chapter 1: About this document What this document contains . 1 Who should read this document . 1 Conventions used in this document . 1 Useful resources . 1 Chapter 2: Preparing for migration, installation, and configuration Installation requirements . 3 Supported configurations . 4 Preparing to migrate . 6 Preparing to install Adobe Connect . 8 Preparing to install integrated telephony adaptors . 16 Chapter 3: Installing or Upgrading to Adobe Connect 9 Installing Adobe Connect and associated products . 22 Upgrading to Adobe Connect 9.x . 26 Verify your installation . 28 Install Adobe Connect Edge Server . 31 Uninstalling the servers . 31 Chapter 4: Deploying and configuring Adobe Connect Use the Application Management Console to configure Adobe Connect Server . 33 Deploying Adobe Connect . 33 Deploying Adobe Connect Edge Server . 37 Integrating with a directory service . 39 Deploying Universal Voice . 46 Configuring a video telephony device to work with Adobe Connect . 52 Deploying integrated telephony adaptors . 53 Configuring shared storage . 57 Configuring Help and Resources links . 59 Configuring account notification settings . 61 Configuring the session timeout value . 62 Configuring PDF to SWF conversion . 62 Configuring single sign-on (SSO) . 63 Configuring a reverse proxy in front of Adobe Connect . 67 Hosting Adobe Connect Add-in . 69 Chapter 5: Security SSL (secure sockets layer) . 71 Securing the infrastructure . 71 Security tips and resources . 74 Last updated 8/29/2013 MIGRATING, INSTALLING, AND CONFIGURING ADOBE CONNECT 9 iv Contents Chapter 6: Administering Adobe Connect Start and stop the servers . 76 Managing and monitoring logs . 78 Maintaining disk space . 85 Backing up data . 86 Building custom reports . 88 Last updated 8/29/2013 1 Chapter 1: About this document What this document contains This document explains how to install, configure, and deploy Adobe® Connect™ and the associated components. The document also covers the pre-install requirements and post-install tasks, such as verification, manual settings, system security, and administration tasks. Who should read this document This document is intended for users who are installing, configuring, administering, or deploying Adobe Connect and the associated components. These users include Adobe Connect evaluators, administrators, developers, and Adobe partners. Conventions used in this document This document uses the following naming conventions for common file paths. Name Default value Description [root_install_dir] C:\Connect The default installation directory where Adobe Connect 9.0 gets installed is C:\Connect\9.0.0.1 and where Adobe Connect 9.1 gets installed is C:\Connect\9.1.1. However, the content and logs folder are placed in C:\Connect. [extract_dir] NA The location on your hard disk where you extract the files from the Adobe Connect ESD file. Useful resources Following resources can help you learn more about and troubleshoot Adobe Connect. For information about See Help and support for Adobe Connect Adobe Connect Help Adobe Connect forums, tutorials, whitepapers, partner Adobe Connect User.