2020-2021 $1.00 EffectiveRIDE August 24,GUIDE 2020 Introducing... Service to Old Seward, West Anchorage, & Loussac Library. Route 85! Page 49. Anchorage’s Public Transportation System peoplemover.org • (907) 343-6543 Summary Matrix of Service Changes Schedule PEOPLE Temporary Change Frequency Span of Route MOVER New Route Downtown (Travel time of Service Service Alignment and service Transit Hub reliability) M-F S-S M-F S-S M-F S-S M-F S-S M-F S-S M-F S-S Route 10: Northern Lights Route 11: Gov Hill / Fairview •••• Route 20: Mountain View •••• Route 21: Mt. View / Northway •••• Route 25: Tudor Route 30: Debarr •••• Route 31: Northeast •••• Route 35: Arctic Route 40: Spenard / Airport •••• Route 41: Government Hill •••• Route 55: Lake Otis •••• Route 65: Jewel Lake • Route 85: Old Seward / West Anc • Route 91: Huffman •• Route 92: Eagle River Changed •M-F : Monday - Friday S-S : Saturday - Sunday Effective Date: 8/24/2020 •Definitions DEFINITIONS AlignmentAlignment The path the busThe travels path along.the bus travels along. Frequency of service How often a bus comes along a particular route. Frequency of service How often a bus comes along a particular route. Service reliability The ability of buses to consistently maintain their schedule. Service reliability The ability of buses to consistently maintain their schedule. On-time performance How often buses arrive up to five minutes after the scheduled time. This is an indicator of service reliability. SpanSpan of service of service The time from whenThe servicetime from begins when servicein the morning begins in to the when morning it ends to when in the it endsevening. in the evening. Travel time The time it takesDue for ato bus the toremodel/closure travel from one of thestop Downtown to the next. Transit Center, the starting and ending Temporary Downtown Transit Hub points for some routes have been moved to the Temporary Downtown Transit Hub. HOLIDAY SERVICE SCHEDULE* Travel time The time it takes for a bus to travel from one stop to the next. HOLIDAY DATE SERVICE Labor Day ........................................................ Monday, September 7, 2020 ....................... No service, all offices closed. Veteran’s Day .................................................. Wednesday, November 11, 2020 ................ No service, all offices closed. Thanksgiving Day ............................................ Thursday, November 26, 2020 ................... No service, all offices closed. Day after Thanksgiving .................................... Friday, November 27, 2020 ........................ No service, all offices closed. Christmas Eve ................................................. Thursday, December 24, 2020 ................... Regular Weekday service. Christmas Day ................................................. Friday, December 25, 2020 ........................ No service, all offices closed. New Year’s Eve ............................................... Thursday, December 31, 2020 ................... Regular Weekday service. New Year’s Day ............................................... Friday, January 1, 2021 .............................. No service, all offices closed. Martin Luther King Jr. Day ............................... Monday, January 18, 2021 ......................... No service, all offices closed. President’s Day ............................................... Monday, February 15, 2021 ........................ No service, all offices closed. Seward’s Day .................................................. Monday, March 29, 2021 ............................ No service, all offices closed. Memorial Day .................................................. Monday, May 31, 2021 ............................... No service, all offices closed. Independence Day .......................................... Sunday, July 4, 2021 .................................. No service, all offices closed. Independence Day Observed .......................... Monday, July 5, 2021 .................................. Regular Weekday service, all offices closed. *Holiday service schedule applies to People Mover and AnchorRIDES services. For life’s challenges or everyday needs, help starts here. Alaska Alaska United Ways child care health care senior care energy assistance job services substance use food public benefits and much more. DIAL 2-1-1 1-800-478-2221 Alaska211.org [email protected] TABLE OF CONTENTS System Map............................... Inside Back Cover Route Maps & Schedules Downtown Routing Map ............ Inside Back Cover Route 10 Northern Lights ................................. 13 Transfer Point Maps .................. Inside Back Cover Route 11 Fairview / Senior Center ................... 17 Route 20 Mountain View / UMed ...................... 19 Temporary Downtown Transit Hub Map ............ 55 Route 21 Mountain View / Northway ................ 23 Holiday Service Schedule..........Inside Front Cover Route 25 Tudor ................................................. 25 Route 30 Debarr ............................................... 29 About Public Transportation ................................. 2 Route 31 Northeast .......................................... 33 Travel Planning Options ....................................... 4 Route 35 Arctic ................................................. 37 Fares & Passes .................................................... 5 Route 40 Spenard / Airport ............................... 39 How to Use the Ride Guide .................................. 7 Route 41 Government Hill ................................ 43 Getting There by Bus ............................................ 8 Route 55 Lake Otis ........................................... 45 Accessible Services.............................................. 9 Route 65 Jewel Lake / Airport ........................... 47 Anti-Discrimination Ordinance/Title VI ................ 10 Route 85 Old Seward / West Anchorage .......... 49 Rider Policy & Safety ...........................................11 Route 91 Huffman ............................................. 51 Rider Conduct & Courtesy .................................. 12 Route 92 Eagle River ....................................... 53 PUBLIC TRANSPORTATION CONTACT INFORMATION Rideline ............................................ 907.343.6543 AnchorRIDES – ADA Paratransit Service Alaska Relay (for hearing impaired) 1.800.770.8973 Website: www.AnchorRIDES.org E-mail: [email protected] People Mover – Fixed Route Bus Service Phone........................907.343.6543, option 2 or 3 Website: www.peoplemover.org MOA Eligibility and Assessment E-mail: [email protected] Hours: M-F 8:30a-5p Text: 907.312.2060 SMS messaging. Applications Fax .......................907.249.8020 Text “About” or bus stop ID, location, or cross Customer Service and Operations streets for more information. (Operated by MV transit – AnchorRIDES contractor) Mail: P.O. Box 196650 Calls will be received 8:30a-5p (Monday-Sunday) Anchorage, AK 99519-6650 Customer Service ..... 907.343.6543, option 1, then Nixle Notifications option 2 Website: www.nixle.com Hours: M-F 8:30a-5p Text keywords to 888777 to opt-in 517 West 7th Avenue, Suite 200 PEOPLEMOVER for People Mover updates Anchorage, AK 99501 RIDESHARE for RideShare updates Fax .............................................. 907.343.4042 ANCHORRIDES for AnchorRIDES updates RideShare – Community Car/Vanpooling See it. Text it. Website: www.CommuteWithEnterprise.com Text: 907.231.1122 E-mail: [email protected] Report issues via text. Include the bus stop ID # Phone........................907.343.6543, option 4 and/or 5-digit bus vehicle #. Customer Service Hours: M-F 8a-5p Advertising Learn how transit advertising can complement your marketing program. Phone: AlaskaChannel 907.777.7700 Email: [email protected] www.peoplemover.org 1 PRINTED JULY 2020 ABOUT PUBLIC TRANSPORTATION Mission RideShare (Carpool Service) To connect our community with safe, reliable 907.343.6543, option 4 transportation options, emphasizing customer service www.CommuteWithEnterprise.com while providing economic, social, and environmental The Carpool Program provides groups of five or more benefits. riders a convenient, relaxing economical commute to work. Free carpool matching services are provided People Mover (Fixed Route Bus Service) through a contract with Commute with Enterprise. 907.343.6543 www.PeopleMover.org AnchorRIDES (Paratransit Service) Our buses hit the road on July 1, 1974 with 39,505 907.343.6543, option 2 (Anchorage) passengers hitching a ride during the first month. In 907.343.6543, option 3 (Eagle River, Chugiak) 2008, People Mover set a ridership record of 4,220,667 trips that year. Today, each weekday, about 12,000 www.AnchorRides.org passengers enjoy a ride, boarding at one of our many AnchorRIDES is a shared ride service providing bus stops in the greater Anchorage and Eagle River accessible transportation throughout the Anchorage areas. Bowl in compliance with various local, state, and federal The People Mover fleet includes modern, accessible, guidelines: comfortable buses that travel 2.1 million miles annually • Americans with Disabilities Act (ADA) - Supplementary paratransit service for people whose disabilities prevent -- that's almost 85 trips around the world. them from using People Mover. • Senior Citizen Transportation- Grant funded service Public Transit Advisory Board (PTAB) for individuals age 60 and over for health care and The PTAB consists of up to nine members who are pharmacy trip