Office Hours: 785-637-5300 M-F 9am-12pm & 1pm - 5pm Office Toll Free: After hours and holidays are taken 866-844-4GTC (4482) by an answering service. In case of Internet Help Desk: trouble, a tech will be contacted. 877-441-6757 100 Market St. • PO Box 235 • Gorham, KS 67640-0235 www.gorhamtel.com Email: [email protected] Zip Codes Customer Information Kansas Zip Codes ............................................ 7-8 Comments, Questions & Complaints .............13 Coverage Area ......................................................2 Calling Features Cramming ...............................................................11 Call Back .................................................................3 Customer Proprietary Network Information Call Block ................................................................3 (CPNI) .................................................................2 Call Forwarding .....................................................3 Directory Assistance ............................................6 Call Forwarding Busy ..........................................3 Emergency & Quick Dial Numbers .................10 Call Forwarding Fixed .........................................4 Incorrect Directory Listings .............................. 12 Call Forwarding No Answer ..............................4 Kansas Lifeline Service Program ......................2 Call Forwarding (Enhanced) No Answer ........4 Kansas Relay Center (Special Services For Call Reject ..............................................................4 The Hearing/Speech Impaired) ..................14 Call Return ..............................................................4 National Do Not Call Registry ......................... 12 Call Trace ................................................................4 Obscene & Harassing Calls .............................. 11 Call Transfer ...........................................................4 Policies ...................................................................13 Call Waiting ............................................................4 Repairs or Trouble .............................................. 12 Call Waiting Caller ID ...........................................4 Service, Changes or Disconnects ....................2 Caller ID ..................................................................4 Slamming & Sliding ............................................. 11 Caller ID Block .......................................................4 Spoofing & Caller ID ........................................... 11 Caller ID Block per Call .......................................4 Statement of Nondiscrimination ......................13 Distinctive Ring .....................................................4 Unlawful Uses of the Telephone Priority Call .............................................................5 (Intent to Defraud) .......................................... 11 Remote Call Forwarding .....................................5 Revertive Call ........................................................5 Selective Call Acceptance .................................5 International Calling Selective Call Forwarding ..................................5 Country Codes for Selected Countries Single Number Service .......................................5 (Listed Alphabetically) ...................................9 Speed Calling ........................................................5 Country Codes for Selected Countries Telemarketer Screening .....................................5 (Listed Numerically) ...................................... 10 Three-Way Calling ................................................5 International Dialing Instructions ......................9 Toll Restriction .......................................................5 Voice Mail ...............................................................6 Warm Line ..............................................................5 1 Helpful Information Service, Changes or Disconnects To establish, change, or transfer new residential and/or business phone service, call or visit the Gorham Telephone Company (GTC) office. We will need to have paperwork filled out and a deposit may be required. The following GTC basic telecommunications service includes: Single-party Voice-grade service with connectivity to the public switched network. Local exchange service Dual tone multi-frequency signaling Access to emergency services Access to operator services Access to directory assistance Toll block, 900# blocking Coverage Area Kansas Lifeline Service Program The Kansas Lifeline Service Program is a federal program offering telephone discounts to low income residential customers in all U.S. states and territories. Those who qualify may receive discounts on monthly basic phone service (Lifeline). If you are receiving certain types of state or federal assistance, you may be eligible for our Kansas Lifeline Service Program. Call our office for more information or to check eligibility. Customer Proprietary Network Information (CPNI) CPNI is a communications industry abbreviation that stands for Customer Proprietary Network Information. CPNI refers to your telephone service, including the charges on your bill; the services you subscribe to; and your usage data and calling patterns. In short, it is your private information about your communication services. The Federal Communications Commission (FCC) has mandated CPNI ‘must comply’ rules for all telecommunications companies. The rules are designed to safeguard your information from anyone who is not authorized to have access to your account. The rules became effective December 8, 2007. To comply with these rules, there are four security measures that Gorham Telephone Company has implemented to ensure your information is safeguarded from unauthorized access. 2 1. Each time you call a customer service representative regarding your account, we will be required to ask a verification question and you will be required to provide the correct answer to the question to ensure we are speaking with an authorized contact on your account. 2. Once authorization has been established, we can discuss information about specific calls that you have made after you provide the date of call, length of call and call destination. If you are unable to provide specific details, we can send a copy of this information to the account address on record. 3. If you stop by our office to make account inquiries, you may be required to show personal photo identification before we can discuss or release any account information. 4. You may add up to four authorized contacts. In order to protect your information, only these authorized contacts will be allowed to make inquiries or changes to your account. Inquiries or requests from other parties, including those of a spouse, cannot be honored if they are not an authorized contact or listed on the account. If you are uncertain who is an authorized contact on your account, please contact our office for clarification. To select your verification question or to add authorized contacts to your account, please call our office and request to have an authorization form sent to you. Additional information for businesses: Business customers that have a dedicated account representative are exempt from these rules. However, in the instance your account representative is not in the office when you call, we want to have your verification information on file so one of our customer service staff can assist you. GTC Calling Features Call Back Allows you to make a call to the last directory number called. To activate, dial *66 and wait for the party to answer. If you receive a busy signal, a confirmation tone will be heard and the system will continue to attempt to connect until the party is free. When the line is free, you will be alerted with a special ring. To cancel, dial *86. Call Block Allows you to create a list of up to 10 phone numbers from which you do not wish to receive calls. The caller will hear the message of: “The party you have dialed is not accepting calls. Please try again later.” To access Call Block dial *60. To turn Call Block on and off, dial 3. Follow the voice prompts to customize your Call Block Service. Call Forwarding Allows you to transfer incoming calls to another number of your choice. To activate, dial *72 and listen for confirmation, followed by a dial tone. Dial the number where you want your calls forwarded. To cancel, dial *73 and listen for confirmation. Call Forwarding Busy Allows you to transfer incoming calls after receiving a busy signal to another number of your choice. To activate, dial *90 and listen for confirmation, followed by a dial tone. Dial the number where you want your calls forwarded. To cancel, dial *91 and listen for confirmation, followed by a dial tone. 3 Call Forwarding Fixed Allows you to activate and deactivate call forwarding to a fixed number provisioned by their service provider, but does not allow changing the number without calling your service provider. To activate, dial *94 and listen for confirmation tones. To cancel, dial *95 and listen for confirmation tones. Call Forwarding No Answer Allows you to transfer incoming calls when the call remains unanswered for a predefined period of time. To activate this feature, dial *92 and listen for confirmation, followed by a dial tone. Dial the number you want your calls forwarded to. To cancel this feature, dial *93 and listen for confirmation. Call Forwarding (Enhanced) No Answer Allows you to set the