Norfolk Your guide to care and support for adults 2017/18 • Staying independent • Home support • Day services • Specialist care • Useful contacts • Care homes In association with www.carechoices.co.uk www.norfolk.gov.uk Your loved ones matter... Are you looking for support to help someone you love stay in their own home? At Independence Matters we understand the importance of being able to live independently. Covering the whole of Norfolk, we are a trusted local organisation experienced in providing high quality care. We offer highly flexible, person centred support that focuses on the needs and aspirations of the individual. Our ‘help at home’ services can provide support with: We will work with you and your loved ones to be as flexible as we Personal care needs and help with can to provide the care and support medication that you need, when you want it. Household tasks including meal We offer reliability, consistency and preparation continuity of our support workers. Our staff are carefully recruited for Companionship and having fun their values and provided with Staying active and getting out and about ongoing training and development, because delivering excellent care is Visits to your GP, hospital and dentist at the heart of all we do. Looking after your pets To find out more or talk... Dementia care t: 0300 790 0508 e: [email protected] w: www.independencematters.org.uk In partnership with Contents Welcome – from Norfolk County Council and The Harwood Care and Support Charter 62 the NHS in Norfolk 5 Norfolk Independent Care (NIC) 63 Staying healthy and well 6 Leaving hospital 64 Norfolk Directory 6 First steps 64 In Good Company 6 British Red Cross 64 LILY (Living Independently in Later Years) 6 Home and Well Service 64 Information and advice 8 Moving from an acute hospital to a Living well 13 community hospital 65 Norfolk Library and Information Service 15 Moving from hospital to a care or nursing home 65 Home Shield Norfolk 16 NHS Continuing Healthcare 65 Healthwatch Norfolk – your voice improving Information and advice 65 your services 16 Care homes 66 Keeping safe 17 Types of care home 66 Norfolk Trusted Trader scheme 17 Out of county care options 66 Falls in Norfolk 17 Specialist care 68 Fire safety at home 18 Learning disability 68 Safeguarding adults 19 Dementia care 68 Hate incidents and hate crime 20 Mental health 71 Domestic abuse 21 Palliative and end of life care 71 What can I do if I need urgent help? 22 Sensory impairments 72 Staying in your own home 22 Paying for care 73 Meals on wheels and lunch clubs 22 Your Personal Budget 73 Assistive technology and community alarms 22 Direct Payments 73 Equipment to aid daily living 23 What will you have to pay for your care? 74 Handyperson schemes 24 Advice if you are paying for your own care 76 Norfolk First Support 27 Independent financial advice 78 Housing-related support 29 Essential information 79 Home care and home support 29 Comments, compliments and complaints 79 Home support providers 35 Finding care options in your area 79 Day services and day centres 44 Care home listings 80 Day services listings 45 Index 102 Carers 55 What do we mean by ‘carers’? 55 Support for carers 55 Norfolk County Council and Norfolk’s Clinical Commissioning Groups’ Carers’ assessments 56 distribution of this publication does not constitute their support or Young carers and young adult carers 57 recommendation of any of the products or services in it. All the listings in this publication of care homes, care homes with nursing and home Housing choices 57 care providers are supplied by the Care Quality Commission (CQC), and Norfolk County Council, Norfolk’s Clinical Commissioning Groups and Housing options 57 Care Choices cannot be held liable for any errors or omissions. Please Sheltered housing 59 check the CQC website www.cqc.org.uk for up-to-date information. The listings for accredited day centres and day services is provided by Housing with care 59 Norfolk County Council. To our knowledge, this was correct at the time Housing and support for younger adults 59 of going to press. Listings are subject to change over the life of this publication. Please check Norfolk County Council’s website for up-to- Care and support 60 date information. www.norfolk.gov.uk/daycentres What happens if I think I need care and support? 60 Your choices 61 For extra copies of this Guide, free of charge, Advocacy 62 call Norfolk County Council on 0344 800 8020 Inspection and registration of care services 62 or email [email protected] Visit www.carechoices.co.uk for further assistance with your search for care 3 Norfolk’s largest residential care provider As Norfolk’s largest residential care provider, we support over 1400 people. We provide a variety of care services, including short term respite care and specialist care for people living with dementia. Our homes and schemes have an excellent record of inspection reports from the Care Quality Commission. We support people with: • 24 hour care and support in a warm and friendly environment • A friendly team of qualified, well-trained staff • Opportunities to enjoy new friendships and try new activities • A strong emphasis on welcoming families and friends at all times If you would like to find out more, including information about our newly refurbished rooms at Ellacombe in Thorpe Hamlet, Norwich, please contact us: Telephone: 01603 894366 Email: [email protected] www.norsecare.co.uk Twitter: @norsecare Welcome – from Norfolk County Council and the NHS in Norfolk This guide will give you lots of useful information Most people can stay independent with no support to help you, and anyone you know or care for, from health and social care services. For those stay independent, safe and well for as long as people who do have care and support needs, possible. There is information about services and we offer early help and support to help you stay organisations that can help you do this and details of independent or regain your skills and independence where to find out more and how to contact them. first before considering ongoing support. As well as the information in this guide, the Norfolk We hope that this guide helps you to think about Directory has lots of really useful information about what your choices are and find the information you clubs, events, groups and organisations in your local need to make the choices that are right for you. community that can help you stay independent. Please see: www.norfolk.gov.uk/directory and James Bullion, Executive Director of Adult Social page 6 for more information. Services, Norfolk County Council There are steps that you can take and small changes Melanie Craig, Chief Officer, Great Yarmouth and that you can make that will allow you to stay safely Waveney Clinical Commissioning Group, in your own home and continue to be independent. Health East Staying healthy and active helps to keep you well and there are lots of ways you can start to get more Antek Lejk, Chief Officer, North and South active by making it part of your day. Find out more Norfolk Clinical Commissioning Groups on page 13. Jo Smithson, Chief Officer, Norwich Clinical Having the right equipment, devices and alarms is Commissioning Group also an important part of staying independent and safe in your own home. There are lots of different Chris Humphris, Interim Chief Officer, West things that can help with memory or mobility issues, Norfolk Clinical Commissioning Group risk of falling, safety in the home as well as providing support to carers. Please see page 17 for more For more information about Adult Social Services, information. see: www.norfolk.gov.uk/adultcare Checklists For more information about health in Norfolk, Home support agency 33 please see: Care homes 67 Health East (Great Yarmouth and Waveney) Residential dementia care 70 Web: www.greatyarmouthandwaveneyccg.nhs.uk North Norfolk Listings – care homes and care homes Web: www.northnorfolkccg.nhs.uk with nursing Norwich East Norfolk 80 Web: www.norwichccg.nhs.uk North Norfolk 82 South Norfolk Norwich 89 Web: www.southnorfolkccg.nhs.uk South Norfolk 91 West Norfolk West Norfolk 98 Web: www.westnorfolkccg.nhs.uk This Guide is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 5 Staying healthy and well Norfolk Directory The Norfolk Directory is an • To register a group, club, service or one-off online directory that can event. be used to find a range • To see what is available in an area already before of clubs, organisations, setting up another group/club, to prevent groups and services in Norfolk. The search results duplication and to see where there are gaps to can be narrowed to just those organisations set one up. within 1, 5 or 10 miles of your postcode and there • To give feedback on a club or service through is a What’s On feature that allows you to go to a ‘rate and review’. specific day to see what’s on in your area. To find out more about the Directory, please go to: The Directory can be used: www.norfolk.gov.uk/directory • To look up clubs etc. for yourself or others and shortlist them to print out or email, or keep for All records and feedback are monitored by the web future reference. team at Norfolk County Council. In Good Company No one should spend a lonely day in Norfolk if they don’t want to.