www.omnitracker.com Test OMNITRACKER Get in touch with us! Facility Management Center Your service desk as integrated Shared Service Center The OMNITRACKER Facility Management Center (FMIS) application supports you in all tasks involving the management of your facilities (buildings, rooms, technical equipment, etc.). When integrated with the OMNITRACKER IT Service Management Center application, you can easily expand your Service Desk to a Shared Service Center. Your customers will then have one central contact for all issues involving IT and Facility management. The application integrates seamlessly into your business operations and other OMNITRACKER applications. You can process requests from users efficiently and coordinate and monitor the activities of your contractual partners. You’ll stay in full control and will be able to efficiently keep track of and manage all of your facility processes at all times. Key Benefits Challenges Structured facility support As well as managing your IT infrastructure, you must also manage . Based upon best practices and maintain the property of your organisation. Many of these tasks . Centrally coordinated facility data involve different departments which often work with different service . Integrated with ITIL framework desk tools. This makes the coordination of tasks that are carried out by internal and external employees increasingly more complex. Enhance existing facility processes . Keep track of and organise Integrated Facility Management reservations You can now integrate the processes relating to Facility Management . Integrate with Outlook into your existing service management environment. This enables . Follow-up of maintenances you to expand your service desk to a Shared Service Center and . Task delegation to partners process all requests in an efficient and target-oriented manner. Extended inventories (Facility & IT) How can OMNITRACKER help you? Mature asset management . Real estate management The OMNITRACKER Facility Management Center application is the . Material management ideal complement to the OMNITRACKER IT Service Management Center application. It allows you to manage and efficiently process all Reservation management service management processes with one application. Reservation of bookable items & rooms You can use OMNITRACKER for all your business processes and . Self-service functionality via web thus reduce your costs considerably. The OMNITRACKER Facility Management Center is an out-of-the-box solution that can be easily Full integration adapted to your needs. The application integrates seamlessly into . Expansion of the OMNITRACKER your OMNITRACKER installation, allowing you to use all the data ITSM Center to a Shared Service across every process. Center . Central point of contact for all issues in service management Hard to believe? Let us prove it! . Self-service portal for customers www.omnitracker.com Why choose OMNITRACKER Facility Management Center? The OMNITRACKER Facility Management Center customers, whether they are IT or Facility oriented. supports the most important processes for managing You don’t need to open the right process during the properties, buildings, plants, machinery and utilities in registration of the call – just register basic information your organisation. The out-of-the-box application and select which IT Service Management or Facility includes the following processes: Management process should handle the end . FMIS Asset Management customers request afterwards. This represents a . Real estates considerable gain in time and efficiency for your . Materials service center operators. Facility services . FMIS Incident Management . FMIS Request Management . FMIS Sub-ticket Management (for follow-up of 3rd parties) . Reservation Management . Maintenance Management . Contract Management . Shared Service Center All of these Facility Management specific processes have interactions with the processes of the IT Service Management Center. But the two applications are not in competition with each other. On the contrary, they Shared Service Center in OMNITRACKER Windows client complete each other, with the Shared Service Center as corner stone. The Shared Service Center is the customer service oriented solution, where your service center operators will register all types of requests from your end Interactions between Facility Management and IT Service Management illustrated www.omnitracker.com 2 Advantages for your end customers Preconfigured management reports facilitate regular analysis. You can easily adapt the reports to meet With the Self-service portal, your end customers will your needs. The transparent and up-to-date be able to easily report facility related issues, reserve information keeps you constantly informed about a room or a device. This means that your operators upcoming and completed tasks. will have more time to answer these calls and demands. This will lead to improved reaction and The reservation calendar will always provide you with resolution times and increased service quality, which an up-to-date view on all real estate and material are the most important topics experienced by end reservations, with their details, duration and customers when assessing a service. Happy processing state. Adjustments to reservations can customers will then become the norm. easily be performed within the reservation calendar by simple drag & drop actions or stretch or shrink Efficient processing actions on any reservation. The OMNITRACKER Facility Management Center integrates seamlessly into your business operations Continuous integration and supports fast, efficient task processing across all OMNITRACKER evolves together with your areas. requirements. You can very easily integrate more OMNITRACKER applications on the OMNITRACKER For example, you can specify who should be platform, in order to fully support additional business automatically notified by email when an incident processes. All OMNITRACKER applications are report is being processed or when a room is being linked in such a way that you can access information reserved. Templates can be created for recurring or in other processes at any time. This means your similar tasks, e.g. required device checks or routine business processes are continuously supported and maintenance work. you benefit from redundancy-free data. Real estate objects are divided suitably into sites, buildings, floors and rooms and are managed as Facility Items (FI) with an independent workflow in the Facility Management Data Base (FMDB). The mature, multi-client-capable permissions concept ensures that employees can only access the data that is relevant to them. Effective monitoring With OMNITRACKER Facility Management you can get a quick status overview of all real estate objects, associated tasks and reported incidents at any time. Colour coding ("traffic light system") and graphic visualisations display the essential information at a glance. Graphic visualisations of real estate objects www.omnitracker.com 3 www.omnitracker.com Test OMNITRACKER Get in touch with us! What is OMNITRACKER? OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based. OMNITRACKER is a powerful tool for adapting processes to your needs: Save time OMNITRACKER offers solutions which you can implement quickly and adapt easily. Cut costs After only a few days of training, you will be able to independently implement and configure OMNITRACKER applications. Flexibility All OMNITRACKER applications are out-of-the-box solutions that are easily adapted to your needs – with no programming required. Maintainability You can easily maintain your OMNITRACKER applications yourself. Release compatibility Guaranteed release compatibility with future versions of the OMNITRACKER platform. Customer-centered development Further development is geared towards the needs of the customers. OMNITRACKER supports all your business processes – regardless of company size. As an owner-managed company, we answer solely to our customers. Our top objective is to offer our customers high-quality products and first-class service. To achieve this, we consistently fulfil the wishes and requirements of our customers regarding product content, quality and schedule. Our com- mitment to a customer does not end with the signing of the contract; but rather, that is when it begins. Would you like to know more about OMNINET and OMNITRACKER solutions? Then please get in touch with us! OMNINET GmbH OMNINET Austria GmbH OMNINET GmbH Germany Austria Switzerland D-90542 Eckental A-1200 Wien CH-8808 Pfäffikon E-Mail: [email protected] Email: [email protected] Email: [email protected] Web: www.omnitracker.com Web: www.omnitracker.com Web: www.omnitracker.com OMNINET Technologies NV/SA OMNINET Nederland OMNINET OOO (Russia and CIS) Belgium Netherlands Russia B-3018 Leuven NL-2517 JK Den Haag RUS-Moscow 107045 Email: [email protected] Email: [email protected] Email: [email protected] Web: www.omnitracker.com Web: www.omnitracker.com Web: www.omnitracker.com All hardware and software names used are trademarks or registered brands of the respective manufacturer. © OMNINET. Subject to change without notice. This document replaces all previous descriptions. Facility Management Center, 09/2016 www.omnitracker.com 4 .