Guide for travelling with ÖBB in Austria Fare conditions and General Terms and Conditions version: 2020.06 Valid from: 13/09/2020 Page: 1 / 95 To good connections ..................................................................................... 10 Revision history.............................................................................................. 11 A. Conditions of Carriage................................................................................... 12 A.1. Definitions ............................................................................................................................... 12 A.1.1. Infant......................................................................................................................................... 12 A.1.2. Child.......................................................................................................................................... 12 A.1.3. Adults........................................................................................................................................ 12 A.1.4. Local transport .......................................................................................................................... 12 A.1.5. Long-distance transport ............................................................................................................ 12 A.1.6. Night trains................................................................................................................................ 12 A.1.7. Buses........................................................................................................................................ 12 A.1.8. Commutation cards................................................................................................................... 12 A.1.9. Passengers with limited mobility............................................................................................... 12 A.1.10. Goodwill vouchers .................................................................................................................... 13 A.2. Area of validity ........................................................................................................................ 13 A.3. Travelling on our trains and buses ....................................................................................... 13 A.3.1. Tickets....................................................................................................................................... 13 A.3.2. Passengers without a valid ticket or without a valid discount card ........................................... 15 A.3.3. Travelling infants and children .................................................................................................. 18 A.3.4. Passengers with limited mobility............................................................................................... 18 A.3.5. Behaviour during the trip........................................................................................................... 19 A.4. Carrying along luggage, items and animals......................................................................... 21 A.4.1. Luggage and items ................................................................................................................... 21 A.4.2. Bicycles..................................................................................................................................... 22 A.4.3. Animals ..................................................................................................................................... 24 A.5. Your rights in the event of a delay or the cancellation of a train ....................................... 24 A.5.1. Compensation for delays for ÖBB tickets ................................................................................. 24 version: 2020.06 Valid from: 13/09/2020 Page: 2 / 95 A.5.2. Compensation for delays for transport association tickets ....................................................... 26 A.5.3. Assistance in the event of delays and train cancellations......................................................... 27 A.5.4. Reimbursement in the event of a train cancellation or a delay ................................................. 28 A.5.5. How you can obtain your compensation or refund ................................................................... 28 A.6. Your other rights to reimbursement ..................................................................................... 29 A.6.1. Your rights in the event of quality defects................................................................................. 29 A.6.2. Your rights if you do not wish to travel...................................................................................... 30 A.6.3. Procedural instructions ............................................................................................................. 30 A.7. Transport of motor vehicles .................................................................................................. 30 A.7.1. Cars on passenger trains.......................................................................................................... 30 A.7.2. Tauern motorail......................................................................................................................... 33 A.8. Liability .................................................................................................................................... 34 A.8.1. Liability of the railway................................................................................................................ 34 A.8.2. Passengers’ liability .................................................................................................................. 34 A.9. Lost objects............................................................................................................................. 34 A.10. Applicable law......................................................................................................................... 34 B. Ticket offer ...................................................................................................... 35 B.1. Terms of use for the tickets................................................................................................... 35 B.1.1. Standard ticket.......................................................................................................................... 35 B.1.2. - to remain empty -.................................................................................................................... 39 B.1.3. Österreichcard .......................................................................................................................... 39 B.1.4. - to remain empty -.................................................................................................................... 41 B.1.5. - to remain empty -.................................................................................................................... 41 B.1.6. Sparschiene Österreich ............................................................................................................ 41 B.1.7. Class changes to business class.............................................................................................. 43 B.1.8. Comfort ticket............................................................................................................................ 44 B.1.9. Sparschiene Comfort ................................................................................................................ 45 version: 2020.06 Valid from: 13/09/2020 Page: 3 / 95 B.1.10. Einfach-Raus-Ticket.................................................................................................................. 47 B.1.11. Combined ticket ........................................................................................................................ 49 B.1.12. Schulcard ticket ........................................................................................................................ 50 B.1.13. City tourism............................................................................................................................... 51 B.1.14. Door to door luggage service.................................................................................................... 53 B.1.15. - to remain empty -.................................................................................................................... 56 B.1.16. - bleibt frei -............................................................................................................................... 56 B.1.17. - to remain mpty -...................................................................................................................... 56 B.2. Reservations ........................................................................................................................... 56 B.2.1. Seat reservations...................................................................................................................... 56 B.3. Use of transport association tickets..................................................................................... 58 B.3.1. General information .................................................................................................................. 58 B.3.2. Combination of transport association and ÖBB tickets............................................................