TABLE OF CONTENTS INTRODUCTION ............................................................................................................................. 1 WELCOME .................................................................................................................................................... 1 BROOKFIELD PRIVACY STATEMENT ................................................................................................................. 1 MANAGEMENT OFFICE AND OPERATIONS .............................................................................. 3 MANAGEMENT OFFICE ................................................................................................................................... 3 MANAGEMENT DIRECTORY ............................................................................................................................. 3 OPERATIONS DIRECTORY............................................................................................................................... 4 SECURITY DIRECTORY ................................................................................................................................... 4 HOURS OF BUSINESS OPERATION ............................................................................................ 7 STATUTORY HOLIDAYS .................................................................................................................................. 7 LEASING INFORMATION .................................................................................................................................. 7 LOCAL BUSINESS DIRECTORY ........................................................................................................................ 8 TENANT AND BUILDING SERVICES.......................................................................................... 11 ENVIRONMENTAL INITIATIVES .........................................................................................................................11 TENANT SERVICE REQUESTS (310-SERV) ....................................................................................................11 TENANT INSURANCE REQUIREMENTS .............................................................................................................12 SIGNAGE .....................................................................................................................................................12 SMOKING/VAPING POLICY .............................................................................................................................13 MOVING AND DELIVERY GUIDELINES ..............................................................................................................15 LOADING DOCK ............................................................................................................................................15 PARKING .....................................................................................................................................................17 INTERNAL COURIER SERVICE ........................................................................................................................20 LOST AND FOUND .........................................................................................................................................20 PUBLIC TELEPHONES....................................................................................................................................20 COMPLEMENTARY WIRELESS ACCESS ............................................................................................................20 COURTESY UMBRELLAS ................................................................................................................................21 NEWSPAPER DELIVERIES ..............................................................................................................................21 BICYCLE RACKS ...........................................................................................................................................21 CAR WASH SERVICES ..................................................................................................................................21 ALTERATIONS AND REMODELING ....................................................................................................................21 BROOKFIELD ONLINE CONCIERGE ..................................................................................................................21 ACCESSIBILITY .............................................................................................................................................22 MEETING & EVENT RENTAL FACILITIES ...........................................................................................................23 SECURITY AND LIFE SAFETY .................................................................................................... 24 BUILDING SECURITY .....................................................................................................................................24 LOCKSMITH SERVICES ..................................................................................................................................26 CARD ACCESS SYSTEM ................................................................................................................................26 LIVESAFE – AXIIS BY BROOKFIELD PROPERTIES ..............................................................................................28 SOLICITATION ..............................................................................................................................................32 SUITE SECURITY MEASURES .........................................................................................................................33 EMERGENCY MANAGEMENT PLAN PRIORITIES .................................................................................................34 VULNERABLE POPULATIONS: .........................................................................................................................34 NATURAL HAZARDS: SEVERE WEATHER .........................................................................................................34 PANDEMIC PREPAREDNESS ...........................................................................................................................34 POWER FAILURE ..........................................................................................................................................36 HOUSEKEEPING .......................................................................................................................... 38 SCHEDULED HOUSEKEEPING SERVICES .........................................................................................................38 SPECIAL CLEANING SERVICES .......................................................................................................................38 WINDOW CLEANING ......................................................................................................................................39 RECYCLING PROGRAM ..................................................................................................................................39 CARTON RECYCLING ....................................................................................................................................40 PEST CONTROL ...........................................................................................................................................41 SECURED SHREDDING ..................................................................................................................................42 First Canadian Place Tenant Handbook i February 8, 2021 CENTRAL BUILDING SERVICES ................................................................................................ 42 HEATING, VENTILATING AND AIR CONDITIONING (HVAC) .................................................................................42 ELEVATORS .................................................................................................................................................42 LIGHTING ....................................................................................................................................................43 SAFE FLIGHT PROGRAM ...............................................................................................................................43 ELECTRICAL SYSTEM ....................................................................................................................................44 UTILITY SERVICE ACCESS .............................................................................................................................44 FINANCIAL REQUIREMENTS ..................................................................................................... 45 MONTHLY RENT SCHEDULE ..........................................................................................................................45 PARKING .....................................................................................................................................................45 OTHER INVOICES .........................................................................................................................................45 PAYMENT ....................................................................................................................................................45