NORTEL GLOBAL PRODUCT AND SOLUTION REFERENCE GUIDE VERSION 5 – JULY 2005 TABLE OF CONTENTS Introduction Introduction . VII This is Nortel . .VIII Our Organizational Structure. IX Our Global Presence . .X Nortel Leadership . XI Did you know? . XII Global Industry Recognition . XIII Nortel Home Page . .XIV Nortel Enterprise & End User Communities . .XIV Nortel Technical Support Portal . .XIV Partner Information Center . XVII Nortel Training & Certification . XVIII Find a Reseller/Channel Partner. XVIII Partner Business Guide . XVIII Solutions Mobility Solutions Office Anywhere Around the Campus/Office . 1 Office Anywhere At Home or On the Road . 3 Security Solutions Secure Information Access Solution . 5 Secure Multimedia and IP Telephony Solution. 7 Multimedia Communications Solutions Multimedia Communications Solution. .9 Converged Branch Office Solution . 11 Converged Campus Solution. 13 Nortel Applications Center Integrated Self-Service Contact Center Solution . 15 IP Contact Center Solution . 17 Multimedia Customer Contact Center Solution. 20 Virtual Contact Center Solution. 23 Symposium CTI & CRM Integrated Contact Center Solution . .25 Speech Enabled Self Service Solution . .28 Industry Applications Please note: Some products included in this guide are not necessarily available to all individuals in all countries Education Applications and the components and configuration of Nortel Networks solutions contained in this publication may alter from K-12 Education Solutions - Converged School . 33 region to region. Products, specifications and availability are subject to change without notice. Please confirm Higher Education Solutions - Engaged Campus. 35 all details associated with both products and solutions with your local Nortel Networks representative. Financial Applications Financial Services Solution. 37 Nortel Networks, Nortel Networks logo and the Nortel Networks Globemark are trademarks of Nortel Networks. All other brands and product names are trademarks or registered trademarks of their respective holders. Healthcare Applications Information in this publication is subject to change without notice. Nortel Networks assumes no responsibility Business Continuity and Disaster Recovery in Healthcare . .43 for errors in this publication. Copyright © 2003 Nortel Networks. All rights reserved. Printed in China. High Performance Networking in Healthcare. .45 Multimedia Collaboration in Healthcare . .47 Point of Care Solution - Mobility in Healthcare . 49 Hospitality Applications Nortel Meridian 1 PBX Portfolio . .193 Hospitality Solutions – Connected Guests . 51 Nortel Meridian 1 PBX Portfolio . 194 Nortel IP Enabling Hardware for Meridian PBX Platforms Products Nortel IP Trunk Card . .201 Nortel IP Line Card. 204 Nortel Small IP Telephony Platforms . .57 Nortel Business Communications Manager 50/200/400. 58 Nortel Large Meridian Platform. 207 Nortel Meridian SL-100 . 208 Nortel Enterprise IP Telephony Portfolio . 67 Nortel Communication Server 1000 Portfolio. 68 Nortel TDM Desktop Portfolio. 213 Nortel Media Gateway 1000 Portfolio . .72 Nortel Meridian Desktop Telephones - M3900. ..