Annual Report 2009-2010 Rail Corporation NSW Annual Report 2009-2010 Annual Report 2009-2010 Contents 1/ Overview 02 Chief Executive’s Foreword About RailCorp Financial Performance Summary 2/ Operational Performance 12 Keeping People Safe and Secure Improving Customer Satisfaction Growing Capacity to Meet Demand Driving Sustainable Efficiency Our People 3/ Management and Structure 62 4/ Financial Statements 2009-2010 72 5/ Appendices 130 6/ Index 165 Submission Letter 29 October 2010 The Hon. John Robertson MLC Minister for Transport Minister for the Central Coast Parliament House Macquarie Street Sydney NSW 2000 Dear Minister It is our pleasure to provide for your information and presentation to Parliament the Rail Corporation New South Wales Annual Report for the year to 30 June 2010. The report has been prepared in accordance with the Annual Reports (Statutory Bodies) Act 1984, the Annual Reports (Statutory Bodies) Regulation 2010 and the Public Finance and Audit Act 1983. Yours sincerely Rob Mason Chief Executive Rail Corporation NSW Annual Report 2009-2010 1 Chief Executive’s Foreword RailCorp is the largest provider of improvements in customer service times on some limited stop services public transport services to the people have already been delivered. from South Western Sydney. of NSW, operating, maintaining and In fact, the 2009 survey conducted The Epping to Chatswood rail link was developing a vital part of our State by the Independent Transport Safety integrated into the network during infrastructure. The delivery of safe, and Reliability Regulator recorded the October 2009, providing rail access efficient and reliable rail services is of highest levels of customer satisfaction to the growing employment and critical importance. with CityRail services since the surveys education area of Macquarie Park began in 2003. and North Ryde for the first time. On average more than 11,500 customers Implementing a The past 12 months have also seen have been using the new stations co-ordinated approach several other achievements including each weekday. to safety the introduction of online ticketing, Safety is our top priority and that the MyZone ticketing structure and message applies 24 hours a day, enhanced customer service levels Getting ready for seven days a week. across CityRail and CountryLink. world-class trains Tragically, during the year two track The introduction of the new Waratah workers died in two separate incidents Increasing our investment trains is a key component in RailCorp’s in NSW involving RailCorp trains. While in infrastructure strategic growth and renewal strategy. comprehensive investigations are being RailCorp owns and manages assets The project is the largest single conducted into these incidents, the valued at more than $19 billion, and acquisition of rolling stock and sad events are a poignant reminder of we are continually upgrading our involves the manufacture of the the importance of safety, and ongoing infrastructure and our services. 626 new Waratah carriages initiatives, like the Worksite Protection (78 trains plus two spare carriages) We invested more than $1 billion in Program, are in place to enhance the and the 30-year maintenance of capital works, a 42% increase over safety of workers on RailCorp track. this fleet. the previous year. Projects include the completion of the Cronulla branch line This is the biggest infrastructure Customer satisfaction duplication which is delivering extra project of its type ever in Australia and continues to rise capacity to the network in 2010, and involves an investment of $3.6 billion This Annual Report outlines how we the Sutherland-Oatley-Loftus Area (net present cost). The new trains will delivered on strategies and programs Resignalling (SOLAR) project, a key represent about 50% of the current to improve services and increase component of the Cronulla branch suburban fleet. line duplication. customer satisfaction. Planned delivery at the height of The CityRail Customer Charter Other projects within the $2 billion production is four times faster than any continues to be a great success. Rail Clearways Program are helping previous fleet – one train every fortnight. Improvements in on-time running us to untangle our network. These The first eight carriage shells arrived on performance during the peak travel include the Kingsgrove to Revesby 13 December 2009, marking the official periods have directly benefited Quadruplication which, when beginning of local manufacture ramp-up commuters and significant completed, will improve journey for the Waratah trains. 2 RailCorp invested more than $1 billion in capital works, a 42% increase over the previous year The fleet is to be maintained at the On 1 July 2010, changes to the $220 million Auburn Maintenance Transport Administration Act 1988 Centre which was officially opened meant RailCorp became an agency on 24 July 2010. under Transport NSW. This will enable better integration of transport RailCorp is now conducting safety services – trains, buses and ferries and reliability tests for each train – to directly benefit passengers. It which involves thousands of will require greater collaboration and kilometres of performance testing teamwork across all the agencies, but on the CityRail network. by co-ordinating efforts to improve The new Waratah train fleet has been our planning, passenger information designed to last, and we are making and facilities, we will better meet sure it’s as reliable as possible. community door-to-door travel needs. These changes also abolished the Upskilling our people RailCorp Board. As such, I would Another key goal has been to develop like to express my thanks and $1 billion and maintain an in-house rolling stock appreciation to the RailCorp Board maintenance function capable of for its contribution during the year. of capital works competing with the private sector. In the meantime, RailCorp will delivered During the past year, RailCorp continue to work hard to boost made significant progress on performance, achieve its targets and creating and delivering initiatives goals and deliver improvements in that provide long-term benefits. customer service. One such initiative was the delivery Yours sincerely 11,500+ of an adult apprenticeship program to teach existing staff new skills. passengers used new Better integration stations each of transport services Rob Mason across NSW Chief Executive weekday The launch of the State Government’s Metropolitan Transport Plan demonstrates there is a long-term vision and funding commitment to the development of public transport and $2 billion in particular expansion of rail services. Rail Clearways Program to untangle network $19 billion+ assets managed and owned by RailCorp Rail Corporation NSW Annual Report 2009-2010 3 1/ Overview Vision Wewant to be known as Australia’s world-class railway. 4 RailCorp’s mission is to deliver safe, clean and reliable services that are efficient, sustainable and to the satisfaction of customers Overview About RailCorp Director-General of Transport NSW. The other objectives of RailCorp are: This enables RailCorp to deliver Rail Corporation New South Wales › to maintain reasonable priority services, offer fare concessions and (RailCorp) was established in 2004 and certainty of access for railway undertake capital works as detailed and is now a New South Wales passenger services and agreed in RailCorp’s Statement (NSW) Government agency directly › of Business Intent and the Rail to promote and facilitate access reporting to the Minister for Transport, Services Contract. to the part of the NSW rail network enabling RailCorp to better deliver vested in or owned by RailCorp integrated transport solutions for the › to be a successful business and, Government. RailCorp incorporates Mission to that end: both its metropolitan and suburban At RailCorp, our mission is to deliver • to operate at least as efficiently service CityRail, and its rural and safe, clean and reliable services that as any comparable business, regional service, CountryLink. are efficient, sustainable and to the and satisfaction of all customers. Funding to operate RailCorp services • to maximise the net worth comes from three sources: of the State’s investment Charter › RailCorp’s fare revenue › to exhibit a sense of social The principal objectives of RailCorp responsibility by having regard to › NSW Government funding under the Transport Administration the interests of the community in › other revenue such as property Act 1988 are: which it operates rental, access fees, penalty notices › to deliver safe and reliable railway › where its activities affect the and sales of maintenance and other passenger services in NSW in an environment, to conduct its services and products. efficient, effective and financially operations in compliance with It costs about $2.5 billion each year responsible manner, and the principles of ecologically to operate RailCorp, but less than › to ensure that the part of the NSW sustainable development contained 28% of this cost is funded through rail network vested in or owned in Section 6(2) of the Protection fares. The rest is mostly subsidised by RailCorp enables safe and of the Environment Administration by the NSW Government – and this reliable railway passenger and Act 1991 means, the taxpayers of NSW. freight services to be provided in › to exhibit a sense of responsibility an efficient, effective and financially Government funding is provided as towards regional development and responsible manner. a financial