— CASE STUDY NMI Supports New Toll Card Payment for Ireland’s N6 www.nmi.com CONTENTS Introduction 3 The Challenge 4 How NMI Helped 5 The Results 6 Key Facts 7 - 8 Case Study | 2 INTRODUCTION The N6 is a motorway toll road in Ireland that links Galway in the west to Dublin on the east coast, a distance of approximately 148km. All toll roads in Ireland, with the exception of the M50 in Dublin, use barrier operated toll plazas. Until recently the low-value credit and debit card payments were accepted using an outdated mag-stripe based system. Drivers now have the security and convenience of EMV contactless card readers at the N6 toll lanes with no impact to the speed of transit. Case Study | 3 THE CHALLENGE At the N6 toll plaza, all lanes, regardless of being attended by an operator or by an automatic coin machine, have the capability to accept different payment options: • Cash • Electronic toll tag • Credit and debit card payment Because speed is of the essence in any toll payment system - to minimize bottlenecks at toll points and to comply with a very restricted contract requirement related to transaction times - the previous card payment system based on magstripe technology, relying on a blacklist to reject invalid cards, did not offer the versatility that an online real-time authorization could offer. Even with regular updates, some losses associated to declined transactions were happening. Clearly an update was needed in order to be compliant with current card acceptance regulations and customer’s data protection, however, speed and convenience could not be compromised. The second key requirement was that the retrofit of new readers had to be carried out with minimal disruption on the lanes, causing minimal alterations to the existing cabling and network infrastructure. Case Study | 4 HOW NMI HELPED N6 Concession Ltd, the operator of the toll system on behalf of Transportation Infrastructure Ireland, chose the fully online-authorized card payment solution NMI proposed, to counter the problems being faced and allow compliance with PCI DSS - the security standard for credit card transaction processing. The solution includes Payter P68 unattended card readers, each offering self-service EMV contact and contactless card acceptance, and brought the system into full compliance. Installation was straightforward with the readers just bolted on to the front of the toll pay station replacing the existing devices. The readers incorporate ChipDNA Direct - a secure, encrypted transaction protocol used to send transaction data to NMI for fast and reliable bank authorization - and are controlled by the toll charging system over an ethernet network. NMI worked closely with N6 Concession’s integration team (Deoban and Payter) and Elavon, who provides merchant facilities for the N6 toll system. The initial installation in June 2019 incorporated 8 readers and was subsequently increased to the current 14 deployed devices, once N6 Concession was satisfied with the reliability of the system. Case Study | 5 THE RESULTS The new payment system went live on the toll lanes in June 2019 and are currently handling over 40,000 transactions per month. Feedback from drivers has been positive with many being delighted that they can simply “tap-&-go” using either their contactless credit or debit card, or their NFC-equipped device. N6 Concession has new insight into all the transactions through the NMI reporting and management tool, WebMIS. They can monitor all the card transactions in all lanes across the whole toll plaza, see which are receiving the most contact and contactless payments, and even check bank settlements down to individual transactions. Case Study | 6 KEY FACTS CUSTOMER/OPERATOR • N6 Concession Ltd The operator of the N6 road tolling in Ireland on • behalf of TII (Transport Infrastructure Ireland) THE PROBLEMS Legacy equipment was outdated and not suitable for the current • life-style and growing payment habits of the general public Equipment was required to be brought in line with new • PCI-DSS regulation • A solution had to allow contact and contactless transactions New card readers had to be easy to retrofit and connect to the • existing tolling system Case Study | 7 KEY FACTS THE SOLUTION • Fast, secure, online authorization through the NMI payment gateway Payter P68 card readers incorporating NMI’s ChipDNA • Direct transaction protocol, integrated by TII protocol RESULTS • Toll pay-stations retrofitted and live in promised timescales • Proven reliability in high volume transaction processing • End-to-end encryption of card transaction data for unmatched security Fully compliant with significant reduction in costs for the end client • of N6 Concession ChipDNA Case Study | 8 ABOUT N6 CONCESSION N6 operates, on behalf of TII, the final stretch of 53 Km section of the main transport corridor crossing Ireland from East and West, connecting Dublin with the vibrant and fast-growing city of Galway, as a worldwide touristic destination which attract thousands of foreign tourists every year from around the world, who do not always have cash and need to use their cards. With the solution implemented in collaboration with NMI, N6 continues with its record of pioneering achievements in the tolling industry in Ireland, becoming the first toll operator with capabilities to carry out integrated online contactless card transactions. ABOUT NMI NMI enables thousands of forward thinking ISOs, ISVs, VARs and Payment Facilitators to shift to a new Unified Commerce Strategy to achieve disruptive results. Our leading commerce enablement platform unifies every point of engagement – ecommerce, retail, mobile and unattended – to deliver a singular view of the customer from wherever the transactions takes place. Processing more than $68 billion in payments a year, NMI is the driving force behind 1,275 technology partners and 131,000 merchants who are shifting to a new Unified Commerce Strategy to put their business first, gain new value, and deliver a superior merchant and customer experience. To find out more how unified commerce can create value for you, visit www.nmi.com US: (847) 352 4850 or (800) 617 4850 (toll free), use ext. 1 for support UK: +44 117 930 4455 [email protected] NMI USA 201 Main St, Roselle, Illinois 60172, USA NMI UK Merchants House North, Wapping Road, Bristol, BS1 4RW, UK.