Metasys Server Installation and Upgrade Instructions MS-ADS05U-0, MS-ADX10U-0, MS-ADX10SQL-0, MS-ADX25U-0, MS-ADX25SQL-0, MS- ADX50U-0, MS-ADX50SQL-0, MS-ADX50SQL2-0, MS-ADX100U-0, MS-ADX100SQL2-0 Building Technologies & Solutions LIT-12012162 www.johnsoncontrols.com 2021-07-02 Release 11.0 2 Metasys Server Installation and Upgrade Instructions Contents Contents Welcome.......................................................................................................................................................... 7 Summary of Changes.......................................................................................................................... 7 Getting Started............................................................................................................................................... 8 Licensing............................................................................................................................................... 9 Prerequisite Software Checklist for Installation and Upgrade...................................................... 9 Recommended OS and SQL Server Combinations........................................................................ 12 Pre-Work checklist for new installations and upgrades............................................................... 14 Metasys Server Installation......................................................................................................................... 19 Installing Unified Metasys Server on Desktop OS......................................................................... 19 Installing Unified Metasys Server on Server OS............................................................................ 22 Installing Unified Metasys Server and SCT on Desktop OS.......................................................... 25 Installing Unified Metasys Server and SCT on Server OS............................................................. 29 Installing a Split Metasys Server and SCT...................................................................................... 33 SCT Computer........................................................................................................................................... 33 Database Server....................................................................................................................................... 36 Web/Application Server.......................................................................................................................... 39 Metasys Server In-Place Upgrade.............................................................................................................. 43 In-Place Upgrade Considerations.................................................................................................... 43 Upgrading Unified Metasys Server on Desktop OS...................................................................... 51 Upgrading Unified Metasys Server on Server OS.......................................................................... 58 Upgrading Unified Metasys Server and SCT on Desktop OS....................................................... 64 Upgrading Unified Metasys Server and SCT on Server OS.......................................................... 73 Upgrading a Split Metasys Server and SCT.................................................................................... 82 SCT Computer........................................................................................................................................... 83 Database Server....................................................................................................................................... 86 Web/Application Server.......................................................................................................................... 87 Metasys Server Out-of-Place Upgrade...................................................................................................... 93 Out-of-Place Upgrade Considerations............................................................................................ 93 Upgrading Unified Metasys Server on Desktop OS.................................................................... 102 Upgrading Unified Metasys Server on Server OS........................................................................ 108 Upgrading Unified Metasys Server and SCT on Desktop OS..................................................... 114 Upgrading Unified Metasys Server and SCT on Server OS........................................................ 120 Upgrading a Split Metasys Server and SCT.................................................................................. 126 SCT Computer......................................................................................................................................... 126 Database Server..................................................................................................................................... 129 Web/Application Server........................................................................................................................ 132 SQL Server Software.................................................................................................................................. 136 Verifying your computer has a supported version of SQL Server software installed................................................................................................................................... 140 Uninstalling MVE Software........................................................................................................................ 140 Uninstalling the Metasys Server Software Introduction....................................................................... 141 Metasys Server Installation and Upgrade Instructions 3 Clearing Out Pending Event Messages from Message Queue.................................................. 141 Uninstalling Metasys Server Software.......................................................................................... 143 Metasys Server Software........................................................................................................................... 145 Installing Metasys Server: Default Method.................................................................................. 146 Installing Metasys Server: Custom Method................................................................................. 148 Upgrading Metasys Server............................................................................................................. 153 Licensing the Metasys Server Software........................................................................................ 156 Enabling and installing FIPS component...................................................................................... 157 Uninstalling and unlicensing FIPS component............................................................................ 158 Installing Microsoft Silverlight 5............................................................................................................... 159 MVE Software.............................................................................................................................................. 159 Installing MVE Software.................................................................................................................. 160 Launching the User Interfaces................................................................................................................. 162 Launching the ADS/ADX SMP UI................................................................................................... 163 Launching the Metasys Advanced Reporting System UI............................................................ 165 Launching the Metasys UI.............................................................................................................. 166 Appendix: Windows firewall..................................................................................................................... 166 Configuring the Windows firewall................................................................................................. 166 Closing ports.................................................................................................................................... 169 Appendix: Certificate management and security.................................................................................. 171 Requesting a server certificate...................................................................................................... 171 Completing a server certificate request....................................................................................... 172 Binding the secure certificate........................................................................................................ 172 Importing root and intermediate certificates.............................................................................. 173 Verifying the server certificate chain............................................................................................ 173 Removing or rebinding the secure certificate............................................................................. 174 Removing the self-signed certificates in the certificate store.................................................... 174 Certificate management troubleshooting...................................................................................