Table of Contents Executive Summary ......................................................................1 Chapter 1: Introduction..................................................................5 Regulatory basis ........................................................................................................ 5 Relationship to Other Strategic Planning Documents ................................................ 6 President’s Management Agenda ................................................................... 6 Agency Strategic Plan (ASP) .......................................................................... 7 Information Planning and Management Framework .................................................. 8 Governance..................................................................................................... 9 Use of the IRM Plan................................................................................................. 10 Chapter 2: IRM Strategic Goals and Objectives .........................11 IRM Objectives......................................................................................................... 11 Planning Assumptions ............................................................................................. 11 Guiding Principles.................................................................................................... 12 SSA Organizational Chart........................................................................................ 12 Chapter 3: SSA Enterprise Architecture Framework...................15 Conformance to Federal Standards and Guidelines ................................................ 16 Purpose of the EA Framework................................................................................. 16 Chapter 4: E-Government ...........................................................19 Government to Citizen ............................................................................................. 21 Government to Business.......................................................................................... 22 Government to Government .................................................................................... 22 Internal Efficiencies.................................................................................................. 23 Governance ............................................................................................................. 26 Chapter 5: IT Performance/Investments .....................................27 Performance ............................................................................................................ 27 Agency Priorities...................................................................................................... 27 IT Capital Plan Summary ......................................................................................... 28 Major Investment Initiatives ................................................................................ 31 Infrastructure................................................................................................. 31 eDib............................................................................................................... 33 Electronic Wage Reporting System............................................................... 34 Disability Determination Service (DDS) Automation...................................... 34 Financial Accounting System Replacement .................................................. 35 Digital Audio for the Recording of ALJ Hearings ........................................... 36 Access to Financial Institutions ..................................................................... 36 Title II System Redesign ............................................................................... 37 Paperless Processing Centers...................................................................... 38 SUMS/MCAS ................................................................................................ 39 Table of Contents, Page i SSA’s Information Resources Management Strategic Plan eVital ............................................................................................................. 40 Employees With Disabilities .......................................................................... 41 Interactive Video Teletraining (IVT)............................................................... 42 Disability Process Improvements .................................................................. 42 Medicare Modernization Act.......................................................................... 43 IT Operations Assurance............................................................................... 43 Enterprise Architecture.................................................................................. 44 Chapter 6: IT Security Strategy...................................................51 Overview.................................................................................................................. 51 Security Functions and Responsibilities ............................................................. 51 Statutory Requirements...................................................................................... 52 Strategy for current and strategic planning efforts ................................................... 53 System Development Life Cycle (SDLC)............................................................ 53 Secure Communications & Authentication ......................................................... 53 SmartCards................................................................................................... 54 Biometrics ..................................................................................................... 54 Certification and Accreditation Program and Systems Security Plans................ 54 SSA Systems Inventory...................................................................................... 55 Access Controls.................................................................................................. 55 Audit Trail System .............................................................................................. 56 Critical Infrastructure Protection ......................................................................... 56 Intrusion Protection Team .................................................................................. 57 Security Response Team ................................................................................... 57 Chapter 7: Process Management ...............................................59 Capital Planning and Investment Control................................................................. 59 Information Technology Capital Plan.................................................................. 59 Target Capital Planning and Investment Control Process .................................. 59 Systems Development Management ....................................................................... 62 Data and Application Renovation ....................................................................... 63 Technology Innovation ....................................................................................... 63 Chapter 8: IT Human Resources Management ..........................65 Commitments to SSA Employees............................................................................ 65 The Staffing Picture ................................................................................................. 66 Future Skill Needs.................................................................................................... 68 Plan for Meeting Future Skill Needs ................................................................... 70 Employee Training ........................................................................................ 72 E-Learning..................................................................................................... 75 Graduate-Level Training Program................................................................. 76 Recruitment Strategy and Employment Incentives .................................................. 76 Recruitment Strategy.......................................................................................... 76 Compensation .................................................................................................... 77 Entry-Level Commitment .................................................................................... 78 Recruitment Focus ............................................................................................. 78 Table of Contents, Page ii SSA’s Information Resources Management Strategic Plan Workplace Incentives ......................................................................................... 79 Support Services and Competitive Sourcing............................................................ 79 Chapter 9: Budget Perspective ...................................................81 Appendix .....................................................................................83 Brief History of Information Technology Planning .................................................... 83 Enterprise Architecture................................................................85 Tailoring the Framework Content............................................................................. 85 Framework Structure ..............................................................................................