FROM THE CEO Dear Fellow Shareholders, Our 2012 performance reflects the beginning of an important turning point for Smith Micro. The technology strategy we have been working on for several years is beginning to produce meaningful results in the form of quarter-over-quarter revenue increases. While broadband connectivity has been William W. Smith, Jr. the linchpin of our portfolio for the past decade, we Chairman, President and are now seeing growth from our premium mobile Chief Executive Officer applications and network control solutions that allow wireless operators to generate new revenue streams while efficiently managing their resources. Further, we are leveraging these technologies to help public and private sector organizations take full advantage of the influx of mobile devices among their workforces. Our wireless portfolio, comprised of QuickLink®, NetWise™, and CommSuite® product families, uniquely helps our customers connect, control, and capitalize on the power of the mobile Internet. Smith Micro has a strong value proposition for a wireless market that is ripe with opportunities. For example, estimates show mobile data traffic growing at a rate of 1.6 Exabytes per month in 20131, posing a major challenge for operators worldwide. Wi-Fi networks are now integral to relieving cellular congestion, and our NetWise traffic management solution is proving to increase Wi-Fi utilization by end-users. However, Wi-Fi offload is only part of the answer. To remain competitive, operators must develop traffic management strategies that ensure a high-quality wireless experience by automatically connecting devices to the best network based on throughput, reliability, roaming costs, and other dynamic conditions. Our NetWise solution is superior to Smith Micro Software competing products in its ability to manage traffic to ensure the best possible user 2012 Annual Report experience under any conditions. Monetizing data is an important goal for our wireless operator customers. Considering almost 90 percent of tablets sold in the U.S. last year were Wi-Fi only2, wireless operators are largely missing out on the data revenues associated with those devices. Our QuickLink Hotspot solution helps operators by turning the smartphones consumers already have in their hands into personal mobile hotspots that connect Wi-Fi devices to 3G and 4G networks. Although this trend is increasing, a recent survey of smartphone users revealed a number of issues preventing broader adoption of personal hotspots, including cost, usability, and privacy concerns.3 In addition, many hotspot users do not pay their mobile operator for this feature, but instead use over-the-top applications FROM THE CEO Dear Fellow Shareholders, Our 2012 performance reflects the beginning of an important turning point for Smith Micro. The technology strategy we have been working on for several years is beginning to produce meaningful results in the form of quarter-over-quarter revenue increases. While broadband connectivity has been William W. Smith, Jr. the linchpin of our portfolio for the past decade, we Chairman, President and are now seeing growth from our premium mobile Chief Executive Officer applications and network control solutions that allow wireless operators to generate new revenue streams while efficiently managing their resources. Further, we are leveraging these technologies to help public and private sector organizations take full advantage of the influx of mobile devices among their workforces. Our wireless portfolio, comprised of QuickLink®, NetWise™, and CommSuite® product families, uniquely helps our customers connect, control, and capitalize on the power of the mobile Internet. Smith Micro has a strong value proposition for a wireless market that is ripe with opportunities. For example, estimates show mobile data traffic growing at a rate of 1.6 Exabytes per month in 20131, posing a major challenge for operators worldwide. Wi-Fi networks are now integral to relieving cellular congestion, and our NetWise traffic management solution is proving to increase Wi-Fi utilization by end-users. However, Wi-Fi offload is only part of the answer. To remain competitive, operators must develop traffic management strategies that ensure a high-quality wireless experience by automatically connecting devices to the best network based on throughput, reliability, roaming costs, and other dynamic conditions. Our NetWise solution is superior to Smith Micro Software competing products in its ability to manage traffic to ensure the best possible user 2012 Annual Report experience under any conditions. Monetizing data is an important goal for our wireless operator customers. Considering almost 90 percent of tablets sold in the U.S. last year were Wi-Fi only2, wireless operators are largely missing out on the data revenues associated with those devices. Our QuickLink Hotspot solution helps operators by turning the smartphones consumers already have in their hands into personal mobile hotspots that connect Wi-Fi devices to 3G and 4G networks. Although this trend is increasing, a recent survey of smartphone users revealed a number of issues preventing broader adoption of personal hotspots, including cost, usability, and privacy concerns.3 In addition, many hotspot users do not pay their mobile operator for this feature, but instead use over-the-top applications BOARD OF DIRECTORS to access the hotspot feature on their smartphones, representing significant revenue product. Beyond the technical and creative enhancements to these top-shelf graphics William W. Smith, Jr. Thomas G. Campbell Gregory J. Szabo leakage for the operator. QuickLink makes mobile hotspots easier and more secure products, the team has made significant improvements in online marketing and go-to- Chairman, President & Director Director for consumers, while allowing operators to extend their brand and services to Wi-Fi market strategy with channel partners to accelerate growth and drive a more profitable Chief Executive Officer devices, driving greater data revenues through increased hotspot usage. business. We are also developing new international channel partners to help increase Andrew Arno Samuel Gulko our market presence in countries such as India, UK, France, Brazil, China, and Korea. Beyond mobile hotspots, 2012 saw the expansion of QuickLink to other new platforms, Director Director Overall, we believe the Productivity and Graphics area of our business will continue to including Windows 8 devices and silicon chipsets. The use of QuickLink MBIM Drivers contribute significantly to our top line in 2013. by chip vendors allows new USB and embedded modems to work with Windows 8 computers, as well as with prior versions of Windows, eliminating the need for costly, As we leverage our broad wireless and consumer software portfolios, and enhance device-specific drivers. It also reduces support costs for operators by eliminating driver our products into comprehensive solutions, we intend to exceed the expectations of OFFICERS & SENIOR MANAGEMENT conflicts on legacy devices. Embedding connectivity solutions onto chipsets allows our customers and shareholders in 2013. Smith Micro has proven time and time again operators and device makers to focus on differentiating their products and services to that we can adapt and recover through the peaks and troughs of each economic Von Cameron Chris Lippincott Andrew C. Schmidt drive the top line, and Smith Micro is contributing on all fronts. and technology cycle. We are optimistic about our ability to prosper and find market Executive Vice President, Senior Vice President, Vice President & opportunities in a rapidly changing mobile technology market, and we appreciate your CommSuite is the next generation of our visual voicemail solution, designed to help Worldwide Sales Global Operations Chief Financial Officer support and confidence. operators generate new revenue through integrated, rich media communications such Rick Carpenter Jim Mains David P. Sperling as videomail, animated messaging, live video streaming, voice-to-text transcription, Best Regards, Senior Vice President, Engineering Senior Vice President, Chief Technology Officer and social sharing of messages. With the increasing popularity of social messaging Products and Programs services, operators are projected to lose billions in SMS revenues over the next few years.4 CommSuite addresses this market shift by revitalizing legacy voicemail systems Carla Fitzgerald Dan Rawlings Steven M. Yasbek with the latest in visual messaging technology, while driving rapid adoption of premium Senior Vice President, Marketing Chief Strategy Officer Chief Accounting Officer William W. Smith, Jr. apps through flexible “try and buy” deployment options. Even better, CommSuite Chairman, President and Chief Executive Officer helps operators manage video messaging traffic through integration with our NetWise solution. This is an important differentiatorsince video accounted for 51 percent of all mobile traffic at the end of 2012.5 CONTACT INFORMATION On the enterprise side of our business, we were honored to be included in the first annual Aragon Research Globe report for Enterprise Mobile Management (EMM) software.6 Our EMM solution was recognized for its standards-based approach and scalable platform, Corporate Headquarters Transfer Agent & Registrar Legal Counsel which combines device connectivity, user management, and network optimization 51 Columbia Computershare Trust Company N.A. Loeb & Loeb LLP Aliso Viejo, CA 92656 250 Royall