CLIENTS Transitioning from Jabber to Webex Deployment Guide September 28, 2021 © 2021 Cisco – CTG TME Contents Contents CONTENTS ................................................................................................................................................................................... 2 WHAT’S NEW IN THIS GUIDE ................................................................................................................................................ 4 INTRODUCTION ......................................................................................................................................................................... 5 TARGET AUDIENCE ..............................................................................................................................................................................................5 OVERVIEW .............................................................................................................................................................................................................5 JABBER FULL UC MODE WITH WEBEX MEETINGS.........................................................................................................................................5 JABBER ARCHITECTURE ......................................................................................................................................................................................8 Service Discovery, Authentication and Configuration ................................................................................................................... 9 Subsequent Logins ....................................................................................................................................................................................... 16 Contact Lists ................................................................................................................................................................................................... 17 Directory Integration ................................................................................................................................................................................. 17 CORE COMPONENTS ............................................................................................................................................................... 18 ROLES OF THE COMPONENTS INVOLVED.......................................................................................................................................................18 WEBEX ARCHITECTURE ...................................................................................................................................................................................20 Service Discovery Authentication and Configuration.................................................................................................................. 20 Messaging ........................................................................................................................................................................................................ 24 Meetings ........................................................................................................................................................................................................... 24 Calling ............................................................................................................................................................................................................... 24 Subsequent Logins ....................................................................................................................................................................................... 34 Directory Integration ................................................................................................................................................................................. 34 TRANSITION ............................................................................................................................................................................. 37 OVERVIEW OF THIS TRANSITION DEPLOYMENT GUIDE ............................................................................................................................. 37 PRE-TRANSITION STEPS AND CONSIDERATIONS .........................................................................................................................................38 1. Setup Webex Control Hub ............................................................................................................................................................ 39 i. Understand Data Residency ........................................................................................................................................................39 ii. Verify Domain ...................................................................................................................................................................................39 iii. Enable UC Analytics ........................................................................................................................................................................39 iv. Enable Single Sign-On ....................................................................................................................................................................42 v. Provision Users ................................................................................................................................................................................42 vi. Integrate Calendar ..........................................................................................................................................................................46 2. Messaging: Understand messaging options ......................................................................................................................... 47 i. Understand Messaging and File Sharing Policy .................................................................................................................. 48 Message Retention ...................................................................................................................................................................48 Messaging Compliance and Data Loss Prevention ..................................................................................................... 49 ii. Consider External Messaging Policy ........................................................................................................................................ 50 XMPP Federation ......................................................................................................................................................................51 SIP Federation ...........................................................................................................................................................................52 Additional Considerations ....................................................................................................................................................53 iii. Enable Hybrid Messaging Service.............................................................................................................................................54 3. Calling: Prepare Unified CM on-premises calling for Webex ....................................................................................... 56 i. Webex Control Hub Calling Settings ........................................................................................................................................ 57 Ensure Phone Number Syncing .......................................................................................................................................... 57 Licensing Assignment ................................................................................................ Error! Bookmark not defined. UC Manager Profiles ................................................................................................................................................................57 Client Calling Settings .............................................................................................................................................................58 ii. Validate DNS ......................................................................................................................................................................................61 iii. Validate Unified CM and Expressway Settings .................................................................................................................... 61 Users and Authentication .....................................................................................................................................................62 © 2021 Cisco – CTG TME Collaboration Transitions – Clients: Transitioning from Jabber to Webex PAGE 2 Contents OAuth .............................................................................................................................................................................................62 Service Profiles ..........................................................................................................................................................................63 Jabber-config