Yammer Overview Table of Contents What is Yammer? ................................................................................................. 2 Expected Benefits of Community of Practice Participation ................................... 2 Working Assumptions for Members ...................................................................... 2 The Yammer Basics .............................................................................................. 3 Getting Started ............................................................................................... 3 How to Join Yammer ..................................................................................... 3 Customize Your Profile .................................................................................. 4 Using Yammer ...................................................................................................... 6 Feature Summary .......................................................................................... 6 Sharing Information on Yammer .................................................................... 7 Finding Information on Yammer ..................................................................... 9 Managing your Conversations ..................................................................... 11 C6 What is Yammer? Yammer is one of the ways you as an Improvement Facilitator will collaborate with your Community of Practice. It is a social network, with access limited to invited members, created especially for use in a professional setting. It provides a common place for people to share experiences, to learn from one another and to keep up to date on what’s happening within area of interest. “Yammer is about connections – connections between people, teams, information and ideas… it’s like a bank — the more you contribute and deposit, the more you can withdraw.” Expected Benefits of Community of Practice Participation Members of the community are expected to garner benefits with participation such as: Building connections between improvement facilitators within and across primary care organizations Increased improvement facilitation competency (knowledge, skill and behaviors) Internal mentoring Spread of screening process redesign Spread of quality improvement principles beyond ASaP in Alberta Continuous professional development of members Working Assumptions for Members Members will appropriately anonymize all clinic, physician and primary care team member names in discussions Membership and topics reflect primary care organizations and practice improvement issues Members are willing to share successes, challenges and lessons learned Members strive to create an environment of trust and to foster insightful, non-threatening discussion of ideas and experiences Members agree to be respectful and use appropriate language in group discussion and to listen and respond to each other with open and constructive minds Members will not be afraid to respectfully challenge one another by asking questions, but refrain from personal attacks – focus on ideas Members will contribute to an atmosphere of problem solving rather than stating positions The Yammer Basics Getting Started How to Join Yammer You will receive an invitation via email to join the ASaP Improvement Facilitators Community of Practice. Click on the “Accept Invitation” link in the email… 1. Create a Yammer account (username and password) following the instructions provided Customize Your Profile 1. Once you’ve signed in, click on the 3 dots in the top right hand corner of the screen 2. Select “Edit Profile” 3. Select Profile from the menu on the left hand side of the page. Provide as much information about yourself as you’re comfortable sharing with the other members of the ASaP Community of Practice 4. Set your Notifications Using Yammer While it has many advanced features, this document is intended to cover the basic user functions of: 1. Sharing Information 2. Finding Information 3. Managing your Conversations Feature Summary The following is a summary of these features. Please go to the appropriate section below for more detail on how to share/find information and to manage your conversations on Yammer. 3. Managing your 1. Sharing 2. Finding Conversations Information Information Sharing Information on Yammer Posting a Message 1. Click on “Share an Update”. The cursor will then appear in the box below and allow you to type in your message to the group 2. When you are happy with your content, click “Post” and this will share your comment with the ASaP Improvement Facilitators Community of Practice Adding a File You have the option to add a file to your post. To add a file: 1. Click on the “File” option as illustrated below 2. The box below will appear. You can upload a file from your computer by clicking on “Upload a File” or you can drag and drop your file into the box. Another option is to repost a file that has already been posted somewhere on Yammer (the “Select a File” option below) 3. Then click “Done” to post your file Adding a Topic We recommend that you tag your post with a keyword by using the feature “Topic”. This makes it easier for others to search for the information you posted at a later time To Add a Topic: Click on the “Topic” option (as illustrated above) and then type the keyword you think best suits your post, or if people were looking for specific information, they might type in In the example below we wanted to add the topic “EMR”. In this case, the topic already existed. If your topic does not yet exist, just type in your preferred keyword and it will be added. You can add several keywords to your post, you are not limited to just one. Finding Information on Yammer Yammer has a powerful and easy to use search function. You may be looking for a specific post or a document you know you’ve seen in the past; or perhaps you’d like to find all of the posts on a certain subject. Using the search bar at the top of your home page, you can type in and search by: Topic – if the poster has tagged their post with a topic you can search this Person – you can search for all conversations posted by a member of the Community of Practice Conversation – any word appearing a post can be searched Just type in your search term and press “enter” on your keyboard The resulting search will bring up a screen similar to the example below. It will sort it by: Conversations that include your keyword If there is a link associated with a conversation that includes your keyword The topics that are associated with your keyword Conversations with files associated with them Just click on the tab that best suits your needs In the example below we searched for posts about the Med Access EMR. Managing your Conversations The Inbox feature on Yammer allows you to see the conversations you are a part of as well as allowing you to send private messages. To access this click on “Inbox” (top left area of the screen) In your inbox you can see all of the conversations you have started, commented on or liked You can also use your inbox to create a message to send to others in their inbox. You can send a private message to another user(s) in the network, or to the inbox of the whole network Click on “Compose” and a new box will open up that allows you to compose and “post” your new message. You can also “add a file” to your private message .