Joining Where are Western United playing matches this season? Western United will play its home matches in Melbourne, GMHBA Stadium in Geelong and Mars Stadium in Ballarat. Is Part Payment Available? Yes, Part Payment is available on all ticketed memberships to ensure payments can be made over 5 months. The final payment will be taken in April 2021. Can I upgrade my Membership at a later date? Yes, if you purchase a 3 game or 7 game pass, you can top up your membership to allow further access later in the season. How Can I pay for my membership? Currently we accept payment via Credit Card only. We accept Visa and Mastercard through our online payment portal. What is a family membership? A family membership comprises of 2 adults and either 1, 2, 3 or 4 juniors (aged 4 – 15 years). A child must be 15 years as of 1/1/2021 for the 2020/2021 membership year. Do Western United accept Companion Cards? What do you consider a Child for Membership purposes? A Child (Junior) – 4 to 15 years (age tested as of 1/1/2021 for the 2021 membership year) Children 3 years and under are free unless they are occupying a seat). What is classified as a concession? We offer concessional pricing for Memberships to individuals in the following categories: (a) Pensioner – Aged, Totally and Permanently Incapacitated (valid ID cards including seniors’ cards); (b)Student – full time tertiary and secondary school students (valid ID required); What if I cannot/do not want to attend games this season? Or I wish to decide at a later date? If you are unsure about attending matches we highly recommend signing up as a supporter member to support the club as well as to get a discount and first rights to any tickets you with to purchase to home matches. How long does my club membership last for? Your Membership will last until the completion of the A-League season, which is currently scheduled for the end of June 2021. Memberships will not lapse unless missing a consecutive year of renewal. Season How do I get into matches this year? Members will be provided with a password which will allow them access to matches this season. Where will I sit? Please see the Seating Maps page of our Membership website for our seating maps. You will be able to choose where you sit in the stadium based on what membership type you have selected Where you sit will vary each match day dependant on when you collect you claim you membership ticketing. Can I sit with a group or with friends? Yes, providing you claim your tickets at the same time and adhere to the venues policy regarding social distancing. Where is Active Support? Due to the impacts of COVID19 and venue requirements in regards to social distancing, Active Support will look different than in previous years. However, we have ensured a space is reserved for our Active Supporters at each home venue. We are 100% committed to ensuring that Active Support remains at our club and as a fundamental aspect our match day experience as much as possible given the current situation. How do I pick my games as a 3 or 7 Game Member? Your 3 or 7 game membership will allow you entry into any home match of the A-League season. To claim your tickets, you will simply need to log onto the ticketek website and use a provided password to claim your tickets. Inclusions Why don’t you have a Membership Card? Due to venue restrictions around COVID 19 we require all membership and ticketing to be digital for the 2021 season. When will I receive my membership pack? Members will be sent an email confirmation of when their membership pack will be sent. Members will also receive an email once the member pack has entered the Australia post system. A member pack will take approximately 4 weeks from being sent to arrive with the member. Can I pick where I sit? Yes, your Membership will determine where you sit in the stadium. You will be able to select where you sit per match on the Ticketek Website. Please refer to the Seating Map page of our Website for more information on where your membership will allow you seated access. What is Evergreen? Evergreen is the name of our Membership Loyalty program. Every year you renew your loyalty status will grow and entitle you to different tiers of benefits. For the 2020/21 Season, all members will receive a keyring to recognise their second year of membership. What happens if Western United FC qualifies for the A-League finals series? If Western United qualifies for the A-League finals series, members will be given a priority period to secure tickets to any home matches that are hosted. Away finals ticketing will also be available to members in an exclusive window (pending border restrictions). COVID-19 What happens if the season gets called off? If the season attendance is restricted for the 2021 A-League season for home matches, members will be entitled to a refund minus the cost of our non ticketed supporter membership. If your membership is less than the cost of a supporter membership, no reimbursement will be provided. What happens if attendance is limited for the a number of games? If the season attendance is restricted for the 2021 A-League season for home matches, members will be entitled to a refund minus the cost of our non ticketed supporter membership on a pro rata basis based on the number of games you attended. .