Attachment 2 EX25.4 TORONTO PAN AM SPORTS CENTRE INC. ANNUAL REPORT 2016 VISION OF TORONTO PAN AM SPORTS CENTRE TABLE OF CONTENTS Vision of Toronto Pan Am Sports Centre ............................................................................................ 2 The Toronto Pan Am Sports Centre is recognized for providing world-class experiences in sport and recreation, Mission of Toronto Pan Am Sports Centre Inc. ............................................................................................ 2 for all, for life. Values and Values In Action ............................................................................................ 2 About The Toronto Pan Am Sports Centre ............................................................................................ 3 Message From The Chair, Toronto Pan Am Sports Centre Inc. ............................................................................................ 4 MISSION OF TORONTO PAN AM SPORTS CENTRE INC. Message From The Managing Director, Toronto Pan Am Sports Centre Inc. ............................................................................................ 5 Toronto Pan Am Sports Centre Inc. 2016-2018 Strategic Plan: Goals and Objectives ............................................................................................ 6 To deliver an inspirational and responsive experience in recreation and sport to communities through Toronto Pam Am Sports Centre Inc. 2016 Organizational Priorities ............................................................................................ 7 collaboration among the City, the University, and high performance sports. We will do this by ensuring service excellence and sustainable stewardship. Programming Highlights ............................................................................................ 8 Toronto Pan Am Sports Centre Inc. Financial Overview ............................................................................................ 10 The Year In Photos ............................................................................................ 12 VALUE VALUES IN ACTION City of Toronto Department of Parks, Forestry & Recreation ............................................................................................ 16 University of Toronto Scarborough Athletics & Recreation ............................................................................................ 17 High Performance Sport ............................................................................................ 18 Active Collaboration Working collaboratively with stakeholders to plan and make decisions, understanding each other’s needs and priorities, and supporting each other to be successful. Toronto Pan Am Sports Centre Inc. Board of Directors ............................................................................................ 20 Toronto Pan Am Sports Centre Inc. Full Time Staff ............................................................................................ 21 The Year In Numbers ............................................................................................ 22 Service Excellence Ensuring a positive and integrated client experience, being responsive to client needs, and attracting Sport Organizations at the Toronto Pan Am Sports Centre ............................................................................................ 23 and developing great people who take pride in their work. ABOUT THE TORONTO PAN AM SPORTS CENTRE Respect Ensuring a barrier-free experience, inviting everyone in, making everyone feel welcome, respecting A legacy of the 2015 Toronto Pan Am and Parapan Am Games, Toronto Pan Am Sports Centre (TPASC) is operated by a corporation named Toronto differences, and treating people fairly. Pan Am Sports Centre Inc. and co-owned by the City of Toronto and the University of Toronto. This world-class facility was the largest sport new-build for the 2015 Toronto Pan Am and Parapan Am Games and the largest infrastructure Initiative and Innovation Encouraging innovation and creativity, seeking to continuously improve, empowering people to investment in Canadian amateur sport history. Toronto Pan Am Sports Centre opened to community users, University of Toronto faculty, staff and express their thoughts and make decisions, seeking feedback on how to improve, and seeing change students, City of Toronto program users, the high performance sport community and fitness members in September 2014. as an opportunity. The 312,000 square-foot Toronto Pan Am Sports Centre includes two internationally sanctioned 10-lane 50-metre pools, a world-class dive pool Stewardship and Accountability Being transparent in policies and decision making processes, setting goals and accounting for results, and dryland dive training facilities, a four-court gymnasium, an indoor running track, a high performance testing centre, studio spaces, and a taking great care of the building and equipment, being environmentally responsible, investing for state-of-the-art fitness centre for members. the future, exercising sound financial management, and making best use of resources. The Canadian Sport Institute Ontario (CSIO), located at the Toronto Pan Am Sports Centre, provides world-leading sport science and sport performance services to identified high performance athletes. We are committed to accessibility under AODA requirements and, upon request, this document is available in different formats to ensure persons with a disability have access to the information. Please contact [email protected] for further information. 2 3 MESSAGE FROM THE CHAIR, TORONTO PAN AM SPORTS CENTRE INC. MESSAGE FROM THE MANAGING DIRECTOR, TORONTO PAN AM SPORTS CENTRE INC. On behalf of the Board of Directors, I want to extend my congratulations to the staff, volunteers, As we review our first full year of uninterrupted programming following the Pan Am and Parapan members and visitors to the Toronto Pan Am Sports Centre on an incredible year. Am Games I am proud to say that we have continued to deliver on the legacy plan for the facility and have also seen the launch of several exciting new initiatives in 2016. The Centre has demonstrated, in our first full year of programming, what it means to be a legacy of a major multi-sport games. It was our vision that following the Pan Am/Parapan Am Games, the During the spring and summer of 2016 we were the site of the Swimming Trials and Staging Camps Sports Centre would be recognized for providing world-class experiences in sport and recreation, for both the Canadian Olympic and Paralympic teams. Our Canadian swimmers went on to have for all, for life. And every day we live that legacy in the students, residents, staff, faculty, high several medal performances at their respective games and they frequently recognized the Toronto performance athletes and spectators who walk through our doors. Pan Am Sports Centre as an important part of their ability to excel on the international stage. Some begin their sport and recreation journey with us in lessons and fundamental movement Our programming continues to grow both in diversity of programs being offered and in the training, many see us as a destination for their elite training needs, others are following their passion participation in these programs. In 2016 we had over 1 million visits through multiple pathways that for fitness and athletics through adulthood, and some come just to watch others compete, for a are available to experience the Toronto Pan Am Sports Centre. meal, or a place to gather with friends and colleagues. That diversity of space, programming and use is what makes this facility so vital. From playground to podium, from spectator to elite athlete, In the past year our Toronto Pan Am Sports Centre basketball league grew significantly, expanding there is a way to accomplish your sport and recreation goals at the Toronto Pan Am Sports Centre. to 32 teams in the summer league and 16 teams in the fall/winter season. The summer league is now the largest basketball league in the City of Toronto. Toronto Pan Am Sports Centre was also the As we saw with this past summer’s Brazil Olympics, the Toronto Pan Am Sports Centre is fulfilling home court to the Scarborough Basketball Club franchise for the inaugural season of the Canadian its mandate to provide high performance sports with the necessary facilities and support services Basketball League. to train and achieve their best performances at the highest level. Canadian swimmers based at the We also revised our membership rate structure and, since our launch of the new structure in competition pool at the Toronto Pan Am Sports Centre won a historic eight medals in Rio. Penny September, we have subsequently seen an increase in our total membership base to over 2500 Oleksiak became the youngest Canadian to become an Olympic champion, the first to win four community members. Summer Olympics medals in the same edition, and has the second most medals for Canada in a single Olympics games. Truly an inspiration, and a tangible one, as kids participating in aquatics We are proud of the People Plan that we implemented in 2016 to support our goal to hire, develop lessons need only look across the facility to see what their future could hold. and retain highly competent and motivated staff. This 2016 annual report captures highlights of the operations of Toronto Pan Am Sports Centre, but We will build upon our achievements in 2016 to ensure we continue the legacy by delivering on our you