Marta Visentin 8 Brandon Road, Drimnagh, D12, Dublin – IRELAND Mobile: +353 (0)83 4684369 Skype: martajanis89 Email: [email protected] Linkedin: linkedin.com/in/visentinmarta PERSONAL PROFILE An ambitious, self-motivated and hardworking foreign language and literature graduate with personal attributes and experience gained especially through working in the cultural and travel industry. Proud of a strong academic background, featuring great multilingual oral and written communication skills as well as the ability to adapt in multilingual and multicultural environments acquired through work experience as European project coordinator in Spain, international sales support and foreign language and literature tutor in Italy, and, last but not least, airline customer service representative and schools and groups travel coordinator in Ireland. Thanks to the above-mentioned experiences I have also developed the capacity of working under pressure, making the right choice at the right time and solving different types of issues when it's the case. Thanks to strong o​rganizational ​and administrative skills, I am able both to work independently and in a team dealing with people from all over the world. In conclusion, I believe my strong personality, friendly nature, reliability and responsibility can positively contribute to the work. CAREER HISTORY June 2016-Present Volunteer Translator, Various NGOs & NPOs (Dublin, Ireland) Spanish/Italian and English/Italian translation and proofreading projects for various non-profit organizations, through T​he Rosetta Foundation and T​ranslators Without Borders. ​ Supported NGOs & NPOs: Associazione LIBRA Onlus, EMERGENZA SORRISI ONG, Fondazione Terre des hommes Italia ONLUS, Foundation for Environmental Education (FEE), Missing Children Europe, Missing Children of Europe - Children in Migration, Partnership America Latina, Pressenza, Pressenza International Press Agency, SOZIALHELDEN e.V. (wheelmap.org), etc. May 2020-Present Volunteer Translator, G​ lobal Voices & P​ rogetto MeltingPot Europa ​ (Dublin, Ireland) Translation of articles from English and Spanish into Italian for the international project ​Global Voices and for the Italian independent communication project ​MeltingPot Europa​. August 2018-July 2020 Schools & Groups Travel Coordinator, T​opflight for Schools (Dublin, Ireland) For two years I worked as a member of the operations team of Topflight for Schools, one of Ireland’s leading school tour operators, voted Best Ski Holiday Company in the Republic of Ireland for 24 years and in Northern Ireland for 15 years in a row: Taking care of all the details involved in educational, sport and ski tours mainly for Irish, Northern Irish, English and Scottish primary and secondary schools. September 2016-August 2018 Customer Service Representative, L​ufthansa In Touch (Dublin, Ireland) My tasks at the Lufthansa service centre in Dublin consisted in handling inbound calls from Lufthansa international customers for the Spanish market, in Spanish and English: Airline passenger support, assisting customers through the Amadeus GDS with regards to sales, reservations, rebookings, cancellations and refunds, special services (seats, baggage, sport equipment, etc.) according to terms and conditions; Travel Agency Support, assisting Travel Agencies through Amadeus GDS; Handling bookings and special requests from Star Alliance frequent travellers for Lufthansa Miles & More loyalty program; Worldwide Web support for l​ufthansa.com users, JIRA bug report development and customer care by e-mail through Novomind iAgent software; Baggage tracing through the use of the World Tracer for Delayed Baggage and Lost & Found Items in cooperation with main Spanish airports.​ May 2015-September 2016 Hotel Front Desk Receptionist, E​ gans House (Dublin, Ireland) ​ My duties at Egans House, a lovely guesthouse situated in an Edwardian building in Glasnevin, Dublin (Ireland), included: Managing all bookings, cancellations, enquiries and special requests from guests, tour operators and customer service teams, by phone, e-mail or face-to-face in English, Spanish and Italian through the use of Protel; Updating content, events, news, special offers, availabilities and room rates on most used hotel booking engines, such as Hotels.com, Booking.com, Expedia and Hostelworld.com as well as on guesthouse's own website; Organizing and supervising the housekeeping staff; choosing rooms and handing out keys as well as greeting guests, completing procedures when they check in and check out, preparing bills and taking payments; Managing time, dealing with complaints and solving different kinds of problems; Answering questions about what the guesthouse, the surrounding area and Dublin city centre can offer (tourist attractions, places of interest, culture, travel, leisure, events, public transport, directions, recommendations, etc.). September 2008-March 2015 Freelance Foreign Language and Literature Tutor (Padua and Venice area, Italy) Individual and group private classes in particular on English, Spanish and Italian language, literature and culture for non-native speakers: Assisting high school students with their foreign language homework and study; Focusing on the student's gaps, explaining and providing exercises on specific topics about grammar, sentence structure, oral and written comprehension and production; Conversation classes and cultural activities to stimulate the student's interest. August 2014-February 2015 International Sales Support, E​ merson Network Power (Padua, Italy) ​ I worked as back office support for the EMEA Key Accounts Sales Management team, situated in Piove di Sacco, Padua (Italy). My tasks included: Rearranging this multinational company's CRM for managing interactions with current and future key customers (Google, Facebook, Microsoft, etc.) in collaboration with Sales representatives and the Marketing department; Classifying sales orders for further data analyses for EMEA Area key accounts and managing database reports from all the different ENP Market Units; Thermal management sector Sales support by email or phone/conference calls in English, Spanish and Italian. July 2012-September 2012 European Project Coordinator, M.E.P. Europrojects Granada (Granada, Spain) Through this internship in Granada (Spain) within the E​ rasmus Student Mobility for Placement programme I could experience working for an agency which offers different services for Granada-based European projects: Organizing and managing European Projects both for students of different ages and professionals from all over Europe (LLP Erasmus and Leonardo da Vinci programmes, projects focused on people with special needs, etc.); Front desk reception as well as back office administrative tasks; Spanish/Italian, English/Italian and Spanish/English translating and interpreting; Arranging accommodation, transfers, Spanish language classes and cultural-tourist activities in Granada and other Spanish cities (Cordoba, Sevilla, Malaga, etc.) for the students; writing articles to publish on Granada daily newspaper IDEAL. May 2012-July 2012 Library Assistant, University of Padua (Padua, Italy) Part-time employment at the 'Beato Pellegrino' libraries, belonging to the literary, linguistic and pedagogical disciplines department of the University of Padua, whose duties included, on the one hand, common university library front office activities, on the other hand, library collections cataloging and rearrangement. March 2011-May 2011 Administrative Assistant, University of Padua (Padua, Italy) Part-time employment at the department of Political Sciences of the University of Padua. February 2010-April 2010 Administrative Assistant, University of Padua (Padua, Italy) Part-time employment as administrative assistant at the post office of the University of Padua. EDUCATION & TRAINING February 2012-July 2014 Master's Degree in Foreign Languages for International Communication and Cooperation University of Padua, Literary and Linguistic Disciplines Department - Padua (Italy). Main skills acquired: Mastery, both written and oral, of two foreign languages (English and Spanish) and of their cultural heritage; Knowledge of foreign literatures, translation and philology disciplines pertaining to the above-mentioned languages and literatures: specialization in Spanish language; Knowledge of language teaching techniques (L1-L2); Study of anthropology and sociological disciplines focused on cultural processes. Degree thesis about the analysis of two novels by the Spanish modern author Benito Pérez Galdós ('Cuando la i​ncógnita es la r​ealidad: un estudio sobre dos obras de Benito Pérez Galdós'). Final ​ mark: 107/110. October 2008-February 2012 Bachelor's Degree in Foreign Languages, literatures and cultures University of Padua, Literary and Linguistic Disciplines Department - Padua (Italy). Main skills acquired: Knowledge of English and Spanish Language and Literature; Knowledge of Italian Literature, General Linguistics and Philology; Study of philosophical, historical, artistic, geographical disciplines; Proficiency in managing computers and other tools of telecommunication. Degree thesis about a linguistic analysis of Spanish academic and journalistic economic texts. Final mark: 107/110. Attendance at an International W​ orkshop on Terminology and Specialized Translation ('The terminology at the service of specialized translation: dynamics and research’, 2011). September 2003-July 2008 High school diploma for scientific disciplines IIS “Albert Einstein”