TOWN TELEPHONE DIRECTORY Town of Holden Main Number (508) 210-5500 Town of Holden Emergency Information Recording (508) 210-5555 HOLDEN, MASSACHUSETTS Police/Fire/Medical Emergency “911” www.holdenma.gov Accounting Town Accountant (508) 210-5525 Administration Town Manager (508) 210-5501 Real Estate Assessment Assessors (508) 210-5515 2020 ANNUAL Births/Deaths/Marriages Town Clerk (508) 210-5530 Building Permits/Inspections Building Commissioner (508) 210-5536 Holden, Massachusetts 2020 Annual Town Report Cable Television Public Access Director (508) 829-6185 Dog Licenses Town Clerk (508) 210-5530 TOWN REPORT Dog/Animal Issues Animal Control (508) 210-5649 Drainage Dept. of Public Works (508) 210-5550 Elections/Registration Town Clerk (508) 210-5530 Emergency Management Director (508) 210-5650 Engineering Dept. of Public Works (508) 210-5550 Fire (Open Burning) Fire Department (508) 210-5650 Fire (Non-Emergency) Fire Department (508) 210-5650 Public Health Issues Board of Health (508) 210-5540 Housing Holden Housing Authority (508) 829-9182 Library Gale Free Library (508) 210-5560 LIGHT DEPT. EMERGENCY After Hours/Weekends (508) 210-5600 LIGHT DEPT. EMERGENCY Regular Business Hours (508) 210-5400 Light Department-Billing Municipal Light Dept. (508) 210-5400 Motor Vehicle Excise Tax Assessors (508) 210-5515 Oil Burner Permits Fire Department (508) 210-5650 Personnel Town Manager (508) 210-5501 Planning Senior Planner (508) 210-5540 Police (Non-Emergency) Police Department (508) 210-5600 Recreation Department Recreation Director (508) 829-0263 Sanitary Inspection Board of Health Agent (508) 210-5540 Schools WRSD (508) 829-1670 Senior Citizen Matters Senior Center (508) 210-5570 Senior Bus Senior Center (508) 210-5573 Selectmen Board of Selectmen (508) 210-5501 Snow Removal Dept. of Public Works (508) 210-5550 Street Maintenance Dept. of Public Works (508) 210-5550 Tax/Bill Payments Treasurer/Collector (508) 210-5510 Trash Bills Municipal Light Dept. (508) 210-5402 Tree Removal Municipal Light Dept. (508) 210-5400 CHAFFIN POND – PHOTO SUBMITTED BY GRETCHEN BENOIT Veterans Affairs Veterans Agent (508) 210-5529 Water & Sewer Bills Municipal Light Dept. (508) 210-5401 WATER DEPT. EMERGENCY Nights, Weekends (508) 210-5600 Water/Sewer Superintendent Dept. of Public Works (508) 210-5550 Zoning Building Inspector (508) 210-5536 YEAR ENDING DECEMBER 31, 2020 TABLE OF CONTENTS Town Dedication ...................................................................................................................................................................1 Our Legislators .......................................................................................................................................................................3 Organizational Chart ..........................................................................................................................................................4 Town Clerk ................................................................................................................................................................................5 Office of the Town Clerk ......................................................................................................................................5 Boards, Committees, Commissions .................................................................................................................8 Election Results – Presidential Primary ........................................................................................................15 Election Results - Annual Town Election ......................................................................................................25 Annual Town Meeting Minutes .......................................................................................................................28 Recommendations Concerning Fiscal Year 2021 Budget .....................................................................53 Fiscal Year 2021 Capital Program ...................................................................................................................59 Election Results – State Primary ......................................................................................................................60 Election Results – Presidential .........................................................................................................................70 General Government .........................................................................................................................................................73 Town Manager & Selectmen ............................................................................................................................73 Memorial Day ........................................................................................................................................................77 Employee Appreciation and Milestones Celebrated ..............................................................................78 Information Technology .....................................................................................................................................79 Education ................................................................................................................................................................................82 Wachusett Regional School District ..............................................................................................................82 Montachusett Regional Vocational Technical School .............................................................................84 Accounting .............................................................................................................................................................................90 Budget Recap .........................................................................................................................................................93 Combined Balance Sheet ..................................................................................................................................95 Revenue Comparison - General Funds ........................................................................................................96 Free Cash .................................................................................................................................................................98 Five Year Budget Analysis ..................................................................................................................................99 Budget Estimates FY 2020 ..............................................................................................................................101 Treasurer/Tax Collector ................................................................................................................................................104 General Funds .....................................................................................................................................................107 Trust Funds ...........................................................................................................................................................114 Funded Debt .......................................................................................................................................................116 Report of the Tax Collector ............................................................................................................................119 Assessors ..............................................................................................................................................................................123 New Growth Chart ............................................................................................................................................125 Fiscal Year 2020Property Use Assessments .............................................................................................127 Public Safety ......................................................................................................................................................................130 Fire Department .................................................................................................................................................133 Police Department ............................................................................................................................................136 i TABLE OF CONTENTS Planning & Development ............................................................................................................................................153 Planning Board ...................................................................................................................................................153 Building Inspection and Code Compliance .............................................................................................158 Zoning Board of Appeals ................................................................................................................................159 Conservation Commission .............................................................................................................................162 Board of Health ..................................................................................................................................................165