Business Applications OCTOBER 2018 RELEASE NOTES FEATURES RELEASING FROM OCTOBER 2018 THROUGH MARCH 2019 DYNAMICS 365 MICROSOFT FLOW POWERAPPS POWER BI COMMON DATA SERVICE This document is provided “as-is.” Information and views expressed in this document, including URL and other Internet Web site references, may change without notice. You bear the risk of using it. Some examples are for illustration only and are fictitious. No real association is intended or inferred. This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You may copy and use this document for your internal, reference purposes. © 2018 Microsoft Corporation. All rights reserved. Business Applications Release Notes – October ’18 Version 18.2.0 Contents October '18 Release Notes ........................................................................................................... 15 Marketing................................................................................................................................................... 16 Summary of what's new ............................................................................................................................................................. 17 Account-based marketing......................................................................................................................................................... 17 Reusable content blocks ............................................................................................................................................................ 19 Social listening for campaigns ................................................................................................................................................. 20 Marketing calendar for planning ............................................................................................................................................ 21 Deep LinkedIn integration ........................................................................................................................................................ 22 Richer segmentation experience ............................................................................................................................................ 23 Custom analytics ........................................................................................................................................................................... 24 Additional languages and geographies ............................................................................................................................... 24 Video content using Microsoft Stream .............................................................................................................................. 266 Sales ............................................................................................................................................................ 27 Summary of what's new ............................................................................................................................................................. 27 Dynamics 365 for Sales .............................................................................................................................................................. 28 Playbooks ............................................................................................................................................................. 28 LinkedIn insights ................................................................................................................................................... 28 Microsoft Teams integration ................................................................................................................................ 29 Who knows whom ............................................................................................................................................... 29 Talking points ....................................................................................................................................................... 29 Quick actions ........................................................................................................................................................ 29 Predictive lead scoring ......................................................................................................................................... 30 Relationship analytics with LinkedIn InMail ......................................................................................................... 30 Dynamics 365 AI for Sales ......................................................................................................................................................... 30 Enhance sales performance with Dynamics 365 AI for Sales ............................................................................... 30 Transform inside sales using AI in the call center ................................................................................................ 31 Back to Contents 1 Business Applications Release Notes – October ’18 Version 18.2.0 Service ......................................................................................................................................................... 32 Core Customer Service ............................................................................................................................................................... 32 Summary of what's new ....................................................................................................................................... 33 Service scheduling powered by Universal Resource Scheduling ......................................................................... 33 Customer service admin settings ......................................................................................................................... 34 Suggest similar cases ............................................................................................................................................ 39 Knowledge article recommendation .................................................................................................................... 39 Relevance search for knowledge management ................................................................................................... 40 Customer Service Health in One Admin Center ................................................................................................... 41 Omni-channel Engagement Hub ........................................................................................................................................... 41 Summary of what's new ....................................................................................................................................... 41 Agent and supervisor experiences ....................................................................................................................... 42 Unified routing and work distribution ................................................................................................................. 43 Live chat channel .................................................................................................................................................. 44 SMS channel ......................................................................................................................................................... 44 Dynamics 365 Channel Integration Framework ................................................................................................... 44 Enable customers to bring their bots ................................................................................................................... 45 Unified Service Desk .................................................................................................................................................................... 46 Summary of what's new ....................................................................................................................................... 46 Using edge process for hosting web applications in Unified Service Desk .......................................................... 46 Unified Service Desk Admin experience on Unified Client .................................................................................. 47 Dynamics 365 Portal .................................................................................................................................................................... 47 Summary of what's new ....................................................................................................................................... 48 Configuration migration ....................................................................................................................................... 48 Embed Power BI visualizations ............................................................................................................................ 49 Restrict portal access by IP address ..................................................................................................................... 49 Manage SharePoint documents ........................................................................................................................... 49 Simplified customization