ADMINISTRATOR GUIDE UC Software 7.0.0 | December 2020 | 3725-20727-020A Poly Trio Solution UC Software 7.0.0 Getting Help For more information about installing, configuring, and administering Poly/Polycom products or services, go to Polycom Support. Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Contents Before You Begin..............................................................................................14 Audience, Purpose, and Required Skills...........................................................................14 Related Poly and Partner Resources................................................................................14 Getting Started................................................................................................. 16 Product Overview..............................................................................................................16 Supported Phones and Accessories...................................................................... 16 Working with UC Software................................................................................................ 17 UC Software Provisioning Methods........................................................................17 Record the Phone’s Version Information................................................................17 Supported Inbound and Outbound Ports...................................................... 18 Inbound Ports for Poly Trio Systems.................................................................................18 Outbound Ports for Poly Trio Systems..............................................................................19 Poly Trio Visual+ Network Ports........................................................................................21 Inbound Ports for Poly Trio VisualPro Systems................................................................ 22 Outbound Ports for Poly Trio VisualPro Systems..............................................................23 Configuring Security Options......................................................................... 25 Administrator and User Passwords...................................................................................25 Change the Administrator Password on the Phone Menu..................................... 26 Change the User Password on the System........................................................... 26 Administrator and User Password Parameters...................................................... 26 FIPS 140-2 Compliance Support...................................................................................... 27 FIPS 140-2 Parameter........................................................................................... 27 Disabling External Ports and Features..............................................................................28 Disable Unused Ports and Features Parameters...................................................28 Visual Security Classification............................................................................................ 30 Visual Security Classification Parameters..............................................................30 Encryption......................................................................................................................... 31 Encrypting Configuration Files............................................................................... 31 Configuration File Encryption Parameters..............................................................32 Voice over Secure IP.........................................................................................................33 VoSIP Parameters..................................................................................................33 Securing Phone Calls with SRTP......................................................................................33 SRTP Parameters.................................................................................................. 34 Enabling Users to Lock Phones........................................................................................ 37 1 Contents Phone Lock Parameters.........................................................................................38 Locking the Basic Settings Menu...................................................................................... 39 Basic Settings Menu Lock Parameter.................................................................... 39 Secondary Port Link Status Report...................................................................................40 Secondary Port Link Status Report Parameters.................................................... 40 802.1X Authentication....................................................................................................... 41 802.1X Authentication Parameters.........................................................................41 SCEP Security Protocol.................................................................................................... 43 SCEP Parameters.................................................................................................. 43 Certificates........................................................................................................46 Using the Factory-Installed Certificate.............................................................................. 47 Check for a Device Certificate................................................................................47 Customizing Certificate Use..............................................................................................48 Determining TLS Platform Profiles or TLS Application Profiles..............................48 TLS Protocol Configuration for Supported Applications......................................... 51 TLS Parameters..................................................................................................... 53 Configurable TLS Cipher Suites.............................................................................56 Create a Certificate Signing Request................................................................................58 Download Certificates............................................................................................ 58 Custom URL Location for LDAP Server CA Certificate.....................................................59 Custom URL Location for LDAP Server Certificates Parameter............................ 59 Confirm the Installed LDAP Server Certificates on the Phone............................... 59 Online Certificate Status Protocol..................................................................................... 60 Online Certificate Status Protocol Parameter.........................................................60 Upgrading the Software...................................................................................61 Upgrade UC Software Using a USB Flash Drive.............................................................. 61 Upgrading the Software on a Single Phone...................................................................... 62 User-Controlled Software Update..................................................................................... 62 User-Controlled Software Update Parameters.......................................................62 Updating Camera Firmware ............................................................................................. 63 Diagnostics and Status....................................................................................64 View the Phone’s Status................................................................................................... 64 Test the Hardware............................................................................................................. 66 Upload a Phone’s Configuration Files...............................................................................66 Perform Network Diagnostics............................................................................................66 Restart a Paired Device.................................................................................................... 67 Reboot Network Devices...................................................................................................67 2 Contents Rebooting the Phone at a Scheduled Time.......................................................................67 Scheduled Reboot Parameters.............................................................................. 67 Resetting a Phone to Factory Defaults............................................................................. 68 Factory Reset the Poly Trio System at Power-Up..................................................68 Factory Reset the Poly Trio 8300 System at Power-Up.........................................69 Factory Reset the Poly Trio System from the Local Interface................................ 69 Factory Reset Poly Trio Visual+ Accessory............................................................69 Reset the Phone and Configuration....................................................................... 70 Reset to Factory Parameter..................................................................................