SparrowIQ User Guide Release 1.3.4 www.sparrowiq.com Table of Contents 1. Introduction ................................................................................................................................. 1 1.1 Key Features .......................................................................................................................................................... 1 1.2 Requirements Specification ............................................................................................................................ 1 1.2.1 Hardware Requirements for the SparrowIQ PC ....................................................................... 1 1.2.2 Software Requirements for SparrowIQ PC .............................................................................. 2 1.2.3 Virtual Environments .............................................................................................................. 2 1.2.4 Network Requirements .......................................................................................................... 3 1.2.5 Supported Browsers ............................................................................................................... 3 1.3 Release Notes ....................................................................................................................................................... 3 1.4 Contact Information ........................................................................................................................................... 4 2. Installation and Licensing ............................................................................................................. 1 2.1 Initial Installation ................................................................................................................................................. 1 2.2 Upgrades ................................................................................................................................................................ 1 2.3 Licensing ................................................................................................................................................................ 1 2.3.1 SparrowIQ Trial License ........................................................................................................... 1 2.3.2 SparrowIQ Free License ........................................................................................................... 2 2.3.3 SparrowIQ Full License ............................................................................................................. 2 2.3.4 System ID ................................................................................................................................ 2 2.4 Uninstallation ....................................................................................................................................................... 3 3. Deployment ................................................................................................................................. 4 3.1 Deployment using SPAN switch .................................................................................................................... 4 3.2 Deployment using Network Tap .................................................................................................................... 4 3.3 Launch & Access .................................................................................................................................................. 5 3.4 Login........................................................................................................................................................................ 5 4. Dashboard .................................................................................................................................... 7 4.1 Duration ................................................................................................................................................................. 7 4.2 Filters ....................................................................................................................................................................... 8 4.3 Create PDF ........................................................................................................................................................... 10 4.4 Refresh .................................................................................................................................................................. 10 4.5 Alerts Summary ................................................................................................................................................. 10 4.6 Gadgets ................................................................................................................................................................ 10 4.6.1 Top Conversations ................................................................................................................ 11 4.6.2 Top Endpoints ....................................................................................................................... 11 www.sparrowiq.com 4.6.3 Top Applications ................................................................................................................... 12 4.6.4 Top Classes of Service ........................................................................................................... 13 4.6.5 Bandwidth Rate .................................................................................................................... 13 4.6.6 Traffic Volume ...................................................................................................................... 15 4.6.7 Traffic Statistics ..................................................................................................................... 15 4.6.8 Top Countries ....................................................................................................................... 15 4.6.9 Top Domains ......................................................................................................................... 16 5. Drilldown ................................................................................................................................... 18 6. Custom Time Intervals ................................................................................................................ 19 7. Reports ...................................................................................................................................... 20 7.1 Email and PDF Reports .................................................................................................................................... 21 8. Alerts ......................................................................................................................................... 23 9. Settings ...................................................................................................................................... 26 9.1 System Status ..................................................................................................................................................... 26 9.2 Settings ................................................................................................................................................................. 26 9.3 Gateway Setup ................................................................................................................................................... 27 9.4 Name Mapping .................................................................................................................................................. 27 9.5 Port Mapping ...................................................................................................................................................... 27 9.6 Service Mapping ................................................................................................................................................ 27 9.7 Groups .................................................................................................................................................................. 28 9.8 Probe ..................................................................................................................................................................... 28 9.9 Email Setup ......................................................................................................................................................... 28 9.10 Users ...................................................................................................................................................................... 29 9.10.1 Adding User Account ....................................................................................................... 29 9.11 Report Emails ...................................................................................................................................................... 30 10. Path QoS .................................................................................................................................... 31 10.1 Path Configuration ........................................................................................................................................... 31 10.1.1 ICMP Protocol .................................................................................................................