Thought Leaders Essays from urban innovators Edited by Simon Willis CISCO Cities BLACK.qxd 25/11/03 10:50 AM Page 1 Cities Contents Preface 2 Simon Willis, Director of the European Public Sector team, Internet Business Solutions Group, Cisco Systems Dubai 12 Saeed Al Muntafiq, Director General, Dubai Development and Investment Authority Barcelona 20 Joan Clos, Mayor of Barcelona New York 28 Michael R Bloomberg, Mayor of the City of New York Stockholm 36 Monica Berneström, Head of Development TIME at the Economic Development Agency; Anita Ferm, Director of Education Administration and Per-Olof Gustafsson, Deputy Managing Director, Economic Development Office, Stockholm Milan 44 Silvio Scaglia, Chairman of e.Biscom, Milan Wroclaw 50 Slawomir Najnigier, Deputy Mayor of Wroclaw Manchester 54 Dave Carter, Director of the Digital Development Agency, Manchester Hamburg 68 Senator Gunnar Uldall, Minister for the Economy and Employment, Hamburg Hillingdon A case study: How to create the business case 74 Pacey Cheales, Corporate Programme Manager, Hillingdon Improvement Programme and Steve Palmer, Head of Technology and Communications, Hillingdon Council Biographies 110 1 CISCO Cities BLACK.qxd 25/11/03 10:50 AM Page 1 Cities Contents Preface 2 Simon Willis, Director of the European Public Sector team, Internet Business Solutions Group, Cisco Systems Dubai 12 Saeed Al Muntafiq, Director General, Dubai Development and Investment Authority Barcelona 20 Joan Clos, Mayor of Barcelona New York 28 Michael R Bloomberg, Mayor of the City of New York Stockholm 36 Monica Berneström, Head of Development TIME at the Economic Development Agency; Anita Ferm, Director of Education Administration and Per-Olof Gustafsson, Deputy Managing Director, Economic Development Office, Stockholm Milan 44 Silvio Scaglia, Chairman of e.Biscom, Milan Wroclaw 50 Slawomir Najnigier, Deputy Mayor of Wroclaw Manchester 54 Dave Carter, Director of the Digital Development Agency, Manchester Hamburg 68 Senator Gunnar Uldall, Minister for the Economy and Employment, Hamburg Hillingdon A case study: How to create the business case 74 Pacey Cheales, Corporate Programme Manager, Hillingdon Improvement Programme and Steve Palmer, Head of Technology and Communications, Hillingdon Council Biographies 110 1 CISCO Cities BLACK.qxd 25/11/03 10:50 AM Page 2 Preface Simon Willis, Director, Public Sector, Internet Business Solutions Group, Cisco Systems, Europe, Middle East and Africa his is a book about cities, largely need flows more effectively to where essay from Dubai by a true innovator and verbal information is that networked written by cities. It is also a book people are, then there is less imperative to entrepreneur, Saeed al Muntafiq, Director information takes the best route – about the future of the city and bring them all into the same place. General of Dubai Development and traditional information goes from point to T therefore a book about the Secondly, more collaborative ways of Investment Authority, shows how point, while networked information takes future of the place where most of us live. working and decision-making emerge and digitisation and networking develops the the best route it can find. One of the The city leaders writing here are a diverse this changes the relationship of the city way people work. Dubai constantly implications of this is that it becomes group and their experiences with with itself and with its citizens. reinvents itself around the concept of the harder to control. This makes it both more connecting themselves and their citizens trading hub. Demands for education and resilient – and harder to gatekeep. With IP are very different – but a number of In the following sections I look at three medicine across a huge area are networking, fewer premiums are placed common themes emerge, which taken themes that emerge from the essays. The converging on Dubai’s new knowledge on, and less power is given to, the together and carried forward, suggest that first is the changing nature of work and city – built on a fibre infrastructure. gatekeepers of information. This is we are on the brink of some very particularly the increasing importance of potentially revolutionary. profound changes. collaboration in the successful enterprise. In the essay from Barcelona by Joan Clos, This is a much wider trend that cities are visionary mayor of Barcelona, you see an In connected cities, power and influence is People construct the endlessly complex inevitably effected by. The second is the example of an innovative, creative and a function of how well you facilitate architectures of their cities over time – growing realisation that for the city to competitive city that has seized the networks of information and action, not driven by their desire to be with each change in the way enterprises have opportunity to change itself again and how much information you control. other, learn from each other, and grow changed, they require the kind of again over the past few decades. Mayor Collaboration and facilitation supplant economically, culturally and spiritually. To information exchange environment that Clos has put education at the heart of his hierarchy and formal structure as the serve these desires, cities have created enterprises now take for granted. In the city’s endless recreation of itself. dominant tests of effective organisation. physical spaces and mechanisms; the process they may have discovered the next It is not surprising to find cultures that street, the marketplace or the coffee pervasive social infrastructure to follow The essay from New York by Mayor already tend towards the collaborative are shops. In our own age these have been water, roads, power and telecoms. The Bloomberg shows how digitisation and at the forefront of this revolution. Our supplemented by digital spaces. As the third theme is political – a new model for networking change the nature of work by fourth essay is a collective work from means for the instant exchange of digital the polis becomes possible when new developing collaboration. The traditional Anita Ferm, Education Director of the City information are built, a new dynamic ways of working are combined with a new model of government put public servants of Stockholm, Per-Olof Gustafsson, Deputy emerges at the heart of what makes a city pervasive social infrastructure. These cities in a position of gatekeepers, controlling Managing Director of Stockholm’s – information can flow towards people are collaboratively reconstructing flows of information. The focus was to get Economic Development Office and Monica rather than people towards information. themselves around the needs of their access to the information – to control it, Bernestrom, Head of the Department citizens. What emerges is the to trade it, to protect it. In New York (as TIME (Telecom, IT, Media and As this dynamic begins to affect work so it connected republic. elsewhere) networked information has Entertainment|). Stockholm is a city has subtle but profound effects on the changed the nature of gatekeeping. whose long-standing enthusiasm for nature of the city. Firstly, the boundaries The first common theme we see emerging collaboration has given it an edge in the of the working day and of the workplace in these essays is that changes in ways of One of the differences between networked struggle to embrace new thinking. begin to blur. Cities are partly defined by working are starting to effect the city’s information and telephonic, mailed or days and offices. If the information people fundamental strategic planning. The first 2 3 CISCO Cities BLACK.qxd 25/11/03 10:50 AM Page 2 Preface Simon Willis, Director, Public Sector, Internet Business Solutions Group, Cisco Systems, Europe, Middle East and Africa his is a book about cities, largely need flows more effectively to where essay from Dubai by a true innovator and verbal information is that networked written by cities. It is also a book people are, then there is less imperative to entrepreneur, Saeed al Muntafiq, Director information takes the best route – about the future of the city and bring them all into the same place. General of Dubai Development and traditional information goes from point to T therefore a book about the Secondly, more collaborative ways of Investment Authority, shows how point, while networked information takes future of the place where most of us live. working and decision-making emerge and digitisation and networking develops the the best route it can find. One of the The city leaders writing here are a diverse this changes the relationship of the city way people work. Dubai constantly implications of this is that it becomes group and their experiences with with itself and with its citizens. reinvents itself around the concept of the harder to control. This makes it both more connecting themselves and their citizens trading hub. Demands for education and resilient – and harder to gatekeep. With IP are very different – but a number of In the following sections I look at three medicine across a huge area are networking, fewer premiums are placed common themes emerge, which taken themes that emerge from the essays. The converging on Dubai’s new knowledge on, and less power is given to, the together and carried forward, suggest that first is the changing nature of work and city – built on a fibre infrastructure. gatekeepers of information. This is we are on the brink of some very particularly the increasing importance of potentially revolutionary. profound changes. collaboration in the successful enterprise. In the essay from Barcelona by Joan Clos, This is a much wider trend that cities are visionary mayor of Barcelona, you see an In connected cities, power and influence is People construct the endlessly complex inevitably effected by. The second is the example of an innovative, creative and a function of how well you facilitate architectures of their cities over time – growing realisation that for the city to competitive city that has seized the networks of information and action, not driven by their desire to be with each change in the way enterprises have opportunity to change itself again and how much information you control.