NY PRODUCT GUIDE Exchange Service Verizon New York Inc. Part B Section 1 3rd Revised Page 1 CONNECTIONS OF CUSTOMER PROVIDED EQUIPMENT AND CERTAIN FACILITIES A. CONNECTIONS OF CUSTOMER-PROVIDED TERMINAL EQUIPMENT AND COMMUNICATIONS SYSTEMS Highlights of Rules for Residence Customers The following is a brief outline of the highlights of the rules relating to the connection by residence customers of customer-owned telephones. The complete text of the provisions for these connections by residence customers (as well as by business customers) is contained in Paragraphs A.1. through A.12. following. a. The customer is responsible for installation, maintenance and repair of his own telephones. If the telephone causes trouble to any telephone users except the customer and people who call the customer, it must be disconnected until the trouble is fixed. b. If any rules relating to the connection of customer-owned telephones are not observed, telephone service may be suspended or, if necessary to prevent harm to persons or facilities, service may be immediately disconnected. 1. General Provisions a. General Terminal equipment* and communications systems provided by the customer may be connected at the customer's premises to telecommunications services furnished by the Company where such connections are made in accordance with the provisions of this Paragraph A. Telecommunications services, as used herein, include exchange service, Long Distance Message Telecommunications Service (LDMTS) and Wide Area Telecommunications Service (WATS). b. Responsibility of the Customer (1) The customer shall be responsible for the installation, operation and maintenance of any Customer-provided terminal equipment or communications system or wiring not maintained by the Company. No combinations of Customer-provided terminal equipment or communications systems or wiring shall require change in or alteration of the equipment or services of the Company, (unless that change or alteration is specifically permitted under the provisions of Paragraph A.6. of this Section), cause electrical hazards to the Company personnel, damage to Company equipment, malfunction of the Company billing equipment, or degradation of service to persons other than the user of the subject terminal equipment or communications systems. Upon notice from the Company that a Customer-provided terminal equipment or communications system or wiring is causing such hazard, damage, malfunction or degradation of service, the Customer shall make such changes as shall be necessary to remove or prevent such hazard, damage, malfunction or degradation of service. For Rates and Charges, see Section 18.12 of this Product Guide. * Connections to Customer-owned Coin Operated Telephones are subject to Regulations set forth in (C) Section 3 of Tariff P.S.C. No. 15. Effective: June 15, 2018 NY PRODUCT GUIDE Exchange Service Verizon New York Inc. Part B Section 1 2nd Revised Page 2 CONNECTIONS OF CUSTOMER PROVIDED EQUIPMENT AND CERTAIN FACILITIES A. CONNECTIONS OF CUSTOMER-PROVIDED TERMINAL EQUIPMENT AND COMMUNICATIONS SYSTEMS (Cont’d) 1. General Provisions (Cont’d) b. Responsibility of the Customer (Cont’d) ˥ (D) ˩ c. Responsibility of the Company (1) The design, maintenance and operation of telecommunications services envision that communications will originate or terminate at a station of the associated telecommunications service. Connections of Customer-provided systems may be made to telecommunications services. However, telecommunications services are not represented as adapted to the use of Customer-provided terminal equipment or communications systems. Where Customer-provided terminal equipment or communications systems are used with telecommunications services, the responsibility of the Company shall be limited to the furnishing of service components suitable for telecommunications services and for the design, maintenance and operation of service components in a manner proper for such services. Subject to this responsibility the Company shall not be responsible for (i) the through transmission of signals generated by the Customer-provided terminal equipment or communications systems or for the quality of, or defects in, such transmission, or (ii) the reception of signals by Customer- provided terminal equipment or communications systems, or (iii) address signaling where such signaling is performed by Customer-provided signaling equipment. (2) The Company will, at the Customer's request, provide information concerning interface parameters, including the number of ringers which may be connected to a particular telephone line, needed to permit Customer-provided terminal equipment to operate in a manner compatible with telecommunications services. (3) The Company may make changes in its telecommunications services, equipment, operations or procedures, where such action is not inconsistent with Part 68 of the Federal Communications Commission's Rules and Regulations. If such changes can be reasonably expected to render any Customer's terminal equipment or communications system incompatible with telecommunications services, or require modification or alteration of such Customer-provided terminal equipment or communications systems, or otherwise materially affect its use or performance, the Customer will be given adequate notice, in writing, to allow the Customer an opportunity to maintain uninterrupted service. Effective: October 15, 2015 NY PRODUCT GUIDE Exchange Service Verizon New York Inc. Part B Section 1 Original Page 3 CONNECTIONS OF CUSTOMER PROVIDED EQUIPMENT AND CERTAIN FACILITIES A. CONNECTIONS OF CUSTOMER-PROVIDED TERMINAL EQUIPMENT AND COMMUNICATIONS SYSTEMS (Cont’d) 1. General Provisions (Cont’d) c. Responsibility of the Company (Cont’d) (4) When connections of telecommunications services are made to Customer-provided communications systems at a premises where the Customer does not originate or terminate communications, the Company may require that the telecommunications service be furnished from a Company Central Office different than the Central Office designated by the Company to serve that premises, if the Company does not have adequate facilities to provide service from that Central Office. Under such circumstances, Foreign Exchange Line Mileage Charges as specified in Part B, Section 5 of the Product Guide apply between the Central Office that would normally service the Customer's premises and the Central Office from which the service is actually provided. d. Recording of Two-Way Telephone Conversations Telecommunications services are not represented as adapted to the recording of two-way telephone conversations. However, Customer- provided voice recording equipment may be directly, acoustically or inductively connected with telecommunications services. When such connections are made, the Customer-provided voice recording equipment shall be so arranged that at the will of the user it can be activated or deactivated. In addition, one of the following conditions must apply: (1) All parties to the telephone conversation must give their prior consent to the recording of the conversation, and the prior consent must be obtained in writing or be part of, and obtained at the start of, the recording, or (2) The recording party notifies the other party that it intends to record the conversation. This notification should be made at the beginning, and as part of, the recorded portion of any call, or (3) A distinctive recorder tone, repeated at intervals of approximately fifteen seconds, is required to alert all parties when the recording equipment is in use. The distinctive recording tone can be provided as part of (a) the recording equipment, (b) Customer- provided registered or grandfathered protective circuitry, or (c) a grandfathered Company-provided connecting arrangement. A broadcast licensee shall be exempt from the above recording requirements provided at least one of the following requirements is met: (1) the licensee informs each party to the call of its intent to broadcast the conversation; or (2) each party to the call is aware of the licensee's intent to broadcast the call; or (3) such awareness of the licensee's intent to broadcast the call may be reasonably imputed to the party. Effective: May 1, 2014 NY PRODUCT GUIDE Exchange Service Verizon New York Inc. Part B Section 1 Original Page 4 CONNECTIONS OF CUSTOMER PROVIDED EQUIPMENT AND CERTAIN FACILITIES A. CONNECTIONS OF CUSTOMER-PROVIDED TERMINAL EQUIPMENT AND COMMUNICATIONS SYSTEMS (Cont’d) 1. General Provisions (Cont’d) d. Recording of Two-Way Telephone Conversations (Cont’d) The FCC has established the following exceptions to the foregoing requirements: (1) Private line service which has no connection with the exchange or toll system of the Company, where recorder connector equipment may be used at the option of the subscriber. (2) Recordings made of incoming calls to telephone numbers publicized for emergencies involving health or safety of life and property (e.g., emergency situations involving fire, health care, police, public utilities and emergency road service) and outgoing calls made in immediate response to such calls. Included in this exception are: (a) Recordings made at the United States Department of Defense Command Centers of emergency communications transmitted over the Department of Defense's private line system when connected to telecommunications services. (b) Recordings made at the United States Nuclear Regulatory Commission of the Department of Energy with respect to the telephone systems located at its