The ISFnet Group CSR Report January - June 2012 This Report ISFnet is a Tokyo-based integrated IT services company that specializes in At ISFnet, corporate social responsibility and IT staff supply and supoort solutions. Founded in 2000 by our CEO Yukiyoshi contribution are not peripheral to our business they Watanabe, the company has 18 offices throughout Japan, operations in six are at the very core what we do. Bringing together other countries across Asia. We have approximately 2,100 hardworking and elements from both commercial and social enterprise dedicated staff worldwide. models, we have created a unique hybrid business in which being successful in society and as a company go In 2011, we achieved sales of ¥7.9bn (approx. $100mil) and we are already hand in hand. seeing healthy growth in 2012. ISFnet has ambitious plans for the future. By 2020 we would like to expand our domestic operations to 120 more towns and We are very proud to present this report which details cities across Japan and extend our international business to a total 34 countries not only our achievements of the last 6 months but also around the world. takes a critical look our activities, highlighting areas that need more focus, laying out our plans and setting We pride ourselves on our customer services and our client base is loyal and targets for the future. About ISFnet constantly expanding. Our customers include: SCSK Ltd. Uniadex, Hitachi Systems, CTC Itochu Techno Solutions and Hewlett Packard. Contents page 3 CEO’s CSR Message page 4 Environment & Employment page 5 Target 20 page 6 Diversity page 7 The Takumi Cafe Project page 8 The Ai-iri Project page 9 ISFnet Life Overseas In Japan page 10 ISFnet’s Social Subsidiaries Where We Are We Where Dalian (China) Sapporo Hamamatsu Seoul (South Korea) Sendai Anjo* page 11 Community Activities Ho Chi Min City (Vietnam) Morioka Toyoda Kuala Lumpur Malaysia Yamagata Nagoya page 12 Employee Support Singapore Fukushima*# Osaka Gurgaon (India) Utsunomiya Hiroshima page 13 Energy Use and Environment Tsukuba Fukouka Tokyo Saga Numazu Okinawa Shizuoka 1 *ISFnet Harmony #ISFnet Life 2 Environment & Employment (E&E) The ISFnet Group’s core mission is to offer employment to the broadest range of people while minimizing the company’s environmental impact and protecting the world for future generations. Environmental Protection Employment Creation We are continuously developing and refining Since the very early days of ISFnet, we have our environmental activities. We believe it had an ‘open door’ recruitment policy, which is important that the company, at both an focused on people’s sense humanity and ethics Message from the CEO organizational and a staff level, should strive and desire to work over education, experience, to help protect the environment. Through personal details and histories. In 2006 we began the combination of company policy and targeting particular social groups for employment Our Model supported volunteer work by our employees, and we have been working hard since then to At ISFnet, we are marrying commercial and ISFnet Harmony also moved forward in 2011 with we are reducing our energy consumption, more create the infrastructure and work environments social enterprise models to create a hybrid the establishment of the Takumi Café project in efficiently using office resources, and recycling to enable as many people from as broad a range business that is not only sustainable but also Fukushima City. Takumi gives opportunities for and/or reusing everything from plastic bottled of backgrounds as possible to successfully join profitable and will improve the lives of the people work experience, business skills development through to PCs. our company. in the communities around us. and employment to people with learning disabilities. The first café opened in March 2011 Good CSR does not mean stand-alone projects and as well as providing great service, coffee and ISFnet’s Environmental Policy or activities peripheral to the company’s core food, Takumi also sells products made by partner The ISFnet is committed to minimizing its impact on the environment in all areas of our business, in business. Rather, CSR should be a central social enterprises from across Japan through every region in which we operate. Our objectives are to: component of the business. ISFnet is increasingly its website. I am very please to announce that integrating the activities of our society-focused a second café is scheduled to begin business • Be an environmentally responsible in the communities where we do business. subsidiaries into the services that we offer near the Anjo Special Needs Education School • Conserve natural resources by reusing and recycling materials, purchasing recycled materials, our customers. Offering clients not only the in Aichi Prefecture this July. and using recyclable packaging and other materials where possible. opportunity to improve their IT operations but also • Purchase and use products that are safe to use, efficient in their use of energy, helping them expand their own CSR programs. Looking to the Future protective of the environment, and that can be reused, recycled or disposed of safely. ISFnet is going to work hard to build on the • Development and use business processes that do not negatively affect the environment, 2011 and 2012 solid foundations that we have laid. Our goal including improving operations and technologies to minimize waste and prevent air, water, and In 2011, we established a new socially-focused is to expand the social side of our business other pollution, minimize health and safety risks for our staff, customers and neighbors, and subsidiary, ISFnet Life. Life provides business and establish even greater integration with the safely and responsibly dispose of waste. and IT-skills training, vocational rehabilitation business and IT services we offer. • Use energy responsibly throughout our business conserving energy and improving energy and employment for people with disabilities. We efficiency. also acquired Joy Consulting (to be renamed We have ambitious plans to grow our business • Provide a safe and healthful workplace and ensure that personnel are properly trained and have ISFnet Joy from August 2012), a well-established globally and aim to develop ISFnet’s operations appropriate safety and emergency equipment. company that offers career counseling and across Asia, Europe and the Americas. • Meet all relevant government environmental requirements and voluntary requirements to which employment services to disabled people, as Wherever we go, we are committed to following we are committed. Establish stringent guidelines of our own to be used in all the areas of the well as recruitment and consulting services to the business model established in Japan, world in which we do business. companies wishing to diversify their workforce. In maintaining the same high standards, the same • Continuously work to improve ISFnet’s Environmental management system and performance, 2012, these two organizations, along with ISFnet service excellence and the same commitment to and periodically publish reports to the general public. Harmony, will be collaborating closely with each society, and doing it in a way that is sustainable. • Conduct audits ISFnet’s compliance with this policy, measure progress of ISFnet’s environmental other to promote even greater employment for performance and report periodically to the Board of Directors. disabled people and I am looking forward to seeing the results of their efforts. Yukiyoshi Watanabe Founder and CEO of the ISFnet Group 3 4 ISFnet’s Target 20 Diversity In 2006, ISFnet launched the Target 5 established support and counseling schemes ISFnet has an open recruitment policy and The figures below show that while we are Employment Program which promoted and carefully structured career planning. we welcome people regardless of their making progress, we still have a long way to recruitment from five social groups that we gender, sexuality, age, race, disability, social go in a number of areas. In particular, ISFnet identified as having barriers to employment. Target 5 was expanded to Target 10 in 2009, background, religion and nationality. Our is pushing hard to increase the number of These groups had a very differing needs in and then to Target 20 in 2011. Creating the corporate philosophy naturally promotes and women in management positions, and we are terms of support and work environments and we infrastructure to support the employment drives forward diversity in the workplace. implementing programs, such as childcare needed to take several approaches hiring and of these very diverse groups is an ongoing support schemes and shortened working hours, employing them. For people with a disability, we process and at each is at a different level of For us, diversity makes good ethical and moral so that our staff do not have to make a choice set up a special subsidiary, ISFnet Harmony, development. sense. Diversity strengthens our company between their jobs and their families. to provide training, an opportunity to gain by enabling us to build firm and long-lasting Our approach is not to pry unnecessarily into work experience and long-term employment. relationships with the surrounding community, We would also like to make ISFnet a more our staff’s private lives, rather we want people Building in Harmony’s success, we now have society, and the world. It also increases the international company. As well establishing a to know that the support that they need to be 5 subsidiaries which target different groups and flexibility and creativity of our business by recruitment scheme for foreign workers, we also able to work is there if they want it. provide employment support. broadening the range of perspectives and ideas are reaching out to foreign students studying At present, we estimate that between thirty and that we can draw on and use. in Japan with Ricky’s Club, an organization For other groups we relaxed our employment 40% of our staff come from one of these groups.