Oracle® Real User Experience Insight Installation Guide 13.2.3.1 for Linux x86-64 E90554-05 July 2019 Oracle Real User Experience Insight Installation Guide, 13.2.3.1 for Linux x86-64 E90554-05 Copyright © 2018, 2019, Oracle and/or its affiliates. All rights reserved. Primary Author: Dennis Lee Contributing Authors: This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your li‐ cense agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engi‐ neering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibit‐ ed. The information contained herein is subject to change without notice and is not warranted to be error-free. 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Contents Preface Audience xii Documentation Accessibility xii Related Documents xii Conventions xiii 1 Getting Started 1.1 What is RUEI? 1-1 1.1.1 Data Collection 1-1 1.1.2 Product Architecture 1-3 1.2 Security for Network Data Collection 1-4 1.3 Connection Options for Network Data Collection 1-5 1.3.1 Copy Ports 1-5 1.3.2 TAPs 1-6 1.4 Installation Options 1-8 1.5 Local and Remote Database Installations 1-9 1.6 Scaling Scenarios 1-9 1.7 Server Requirements 1-13 1.7.1 Single-Server Requirements 1-14 1.7.2 Reporter Requirements 1-14 1.7.3 Collector Requirements 1-15 1.7.4 Processing Engine Requirements 1-15 1.7.5 Deployment Best Practices 1-16 1.7.6 Data Retention Policies 1-17 1.7.7 Full Session Replay Storage Requirements 1-18 1.7.8 Memory Requirements 1-19 1.8 Software Requirements 1-20 1.9 Network Requirements 1-20 1.10 Client Requirements 1-22 iii 2 Installing the RUEI Software 2.1 Prerequisites 2-1 2.1.1 Planning the Software Installation 2-1 2.1.2 Planning the Software Installation Location 2-2 2.1.3 Configuring the Network Interface for Network Data Collection 2-3 2.1.4 Configuring Operating System Security 2-3 2.1.5 Verify NTP Daemon Operation for Network Data Collection 2-3 2.1.5.1 RedHat Enterprise/Oracle Linux 6.x 2-4 2.1.5.2 RedHat Enterprise/Oracle Linux 7.x 2-4 2.1.6 Installing the RUEI Prerequisites 2-5 2.1.6.1 Installing RedHat Enterprise/Oracle Linux 6.x Prerequisites 2-5 2.1.6.2 Installing RedHat Enterprise/Oracle Linux 7.x Prerequisites 2-6 2.1.7 Installing All Requirements Using a Yum Repository (Alternative) 2-7 2.1.7.1 Installing RedHat Enterprise/Oracle Linux 6.x Prerequisites 2-7 2.1.7.2 Installing RedHat Enterprise/Oracle Linux 7.x Prerequisites 2-8 2.1.8 Installing Oracle Database 2-9 2.2 Obtaining the RUEI Software 2-10 2.3 Unpacking the RUEI Software 2-10 2.4 Generic Installation Tasks 2-10 2.4.1 Check The RUEI Configuration File 2-10 2.4.2 Installing Java 2-13 2.5 Reporter Installation 2-13 2.5.1 Installing the Apache Web Server and PHP 2-13 2.5.1.1 PHP Configuration 2-14 2.5.1.2 Avoiding RSVG Warnings 2-14 2.5.1.3 Securing Apache Web Server 2-14 2.5.1.4 PHP Multibyte Character Support 2-14 2.5.2 Installing the Oracle Database Instant Client 2-15 2.5.3 Installing the php-oci8 Module 2-15 2.5.4 Installing the Zend Decoder 2-15 2.5.5 Creating the Reporter Database Instance 2-16 2.5.6 Installing the Reporter Software 2-18 2.6 Remote Tag Data Collector Installation 2-20 2.7 Remote Network Data Collector Installation 2-21 2.8 Configuring the Network Interface 2-22 2.9 Enabling International Fonts (Optional, but Recommended) 2-22 2.10 Mail (MTA) Configuration (Optional, Reporter Only) 2-22 2.11 Configuring SNMP (Reporter Only) 2-23 2.11.1 Configuring SNMP for RUEI 2-23 2.12 Configuring Automatic Browser Redirection (Optional) 2-23 iv 2.13 Configuring Reporter Communication (Split-Server Setup Only) 2-24 2.14 Verifying Successful Installation of RUEI 2-25 2.15 Using RUEI with Oracle Enterprise Manager 2-25 3 Upgrading to RUEI 13.2.3.1 3.1 Migrating Users with Enterprise Manager Access 3-1 3.2 Patching the Operating System 3-1 3.3 Upgrading From RUEI 13.x.x.x to 13.2.3.1 3-1 3.3.1 Upgrading the Reporter System from RUEI 13.x.x.x 3-2 3.3.2 Upgrading the Remote Collector System(s) from RUEI 13.x.x.x 3-3 3.3.3 Upgrading the Processing Engine System(s) from RUEI 13.x.x.x 3-4 3.3.4 Improved Database Performance 3-5 3.4 Steps After Upgrading From RUEI 13.x.x.x 3-5 4 Configuring RUEI for ADF Monitoring 4.1 Introduction to ADF Monitoring 4-1 4.2 Deploying the ADF Monitoring Service 4-2 4.2.1 Create a RUEI System User 4-2 4.2.2 Deploy the ADF Monitoring Service Software 4-2 4.2.3 Configure the ADF Application 4-3 4.2.3.1 Generate a Default Deployment Descriptor 4-3 4.2.3.2 Modify the Deployment Descriptor 4-4 4.2.3.3 Create a Wallet 4-5 4.2.3.4 Redeploy the ADF Application with the Modified Deployment De‐ scriptor 4-7 4.2.4 Specifying Domain and Port for ADF Applications 4-7 4.2.5 Troubleshooting the ADF Monitoring Service 4-7 5 Installing and Configuring SSO Authentication Integration 5.1 Turning off the Default Web Server 5-1 5.2 Reporter System Without Local Database 5-1 5.2.1 Creating the Oracle User 5-1 5.2.2 Setting up the Oracle HTTP Server Environment 5-2 5.2.3 Creating the Installation Directory 5-2 5.3 Reporter System With Local Database 5-2 5.4 Installing Oracle HTTP Server 5-2 5.5 Registering RUEI with the Oracle SSO Server 5-5 5.5.1 Registering with Oracle SSO Version 10.1.4 5-5 5.5.2 Registering with Oracle SSO Version 11.1 5-5 v 5.6 Verifying the Oracle HTTP Server Configuration 5-7 6 Configuring RUEI 6.1 Introduction to Configuring RUEI 6-1 6.2 Performing Initial RUEI Configuration 6-1 6.3 Configuring Collector Systems 6-5 6.3.1 Resetting Collector Systems 6-5 6.4 Performing Post-Installation Configuration 6-5 6.4.1 Specifying the Cookie Technology 6-5 6.4.2 Adding/Uploading HTTPS SSL Keys 6-6 6.4.3 Specifying How Users are Identified 6-6 6.4.4 Defining Applications and Page Identification 6-6 6.4.5 Specifying the Scope of Monitoring 6-6 6.4.6 Authorizing Initial Users 6-6 6.5 Verifying and Evaluating Your Configuration 6-7 6.5.1 Viewing Traffic Summary 6-7 6.5.2 Confirming Data Collection 6-9 6.6 Configuring Support for the T3 Protocol 6-9 7 Configuring the Oracle Access Manager 7.1 Configuring OAM 10g 7-1 7.1.1 Downloading and Installing the Access Gate Software 7-1 7.1.2 Configuring the Access Gate Software on the RUEI Server 7-1 7.1.3 Configuring the Required Session Traffic Definitions 7-2 7.1.4 Creating an OAM Access Gate for RUEI 7-3 7.1.4.1 Configuring the OAM_REMOTE_USER Header Variable 7-6 7.2 Configuring OAM 11g 7-7 7.2.1 Exporting and Importing the OAM 11g AES key 7-7 7.2.1.1 Exporting an OAM 11g AES key 7-7 7.2.1.2 Importing an OAM 11g AES key 7-7 7.2.1.3 Removing an OAM 11g AES Key 7-8 7.2.2 Configuring an Application to Use OAM 7-8 8 Installing Processing Engines 8.1 Prerequisites for Processing Engines