Oracle® Real User Experience Insight User’s Guide 12c Release 1 for Linux x86-64 E35689-02 July 2012 Oracle Real User Experience Insight User's Guide, 12c Release 1 for Linux x86-64 E35689-02 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Primary Author: Paul Coghlan This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, the following notice is applicable: U.S. GOVERNMENT RIGHTS Programs, software, databases, and related documentation and technical data delivered to U.S. Government customers are "commercial computer software" or "commercial technical data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, the use, duplication, disclosure, modification, and adaptation shall be subject to the restrictions and license terms set forth in the applicable Government contract, and, to the extent applicable by the terms of the Government contract, the additional rights set forth in FAR 52.227-19, Commercial Computer Software License (December 2007). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. This software and documentation may provide access to or information on content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services. Contents Preface ............................................................................................................................................................... xv Audience..................................................................................................................................................... xv Documentation Accessibility................................................................................................................. xviii Related Documents ................................................................................................................................... xix Updated Terminology .............................................................................................................................. xix Conventions ............................................................................................................................................... xix 1 Getting Started 1.1 What is RUEI?.............................................................................................................................. 1-1 1.2 Browser Requirements ............................................................................................................... 1-2 1.3 Before You Start........................................................................................................................... 1-2 1.4 Starting RUEI............................................................................................................................... 1-3 1.5 Customizing Your Environment .............................................................................................. 1-3 1.6 Ending Your Session................................................................................................................... 1-4 2 Working With Reports 2.1 Introducing the Report Library................................................................................................. 2-1 2.2 Customizing the Report Library............................................................................................... 2-2 2.3 Using the Mailing Facility.......................................................................................................... 2-4 2.4 Using the Favorites Facility ....................................................................................................... 2-4 2.5 Managing Report Mailings........................................................................................................ 2-5 2.6 Using the Calendar ..................................................................................................................... 2-6 2.7 Using Report Filters.................................................................................................................... 2-7 2.8 Understanding Report Components........................................................................................ 2-7 2.9 Interpreting Reported Values.................................................................................................... 2-9 2.10 Working With Print Layout Mode ........................................................................................ 2-10 2.10.1 Working With Value Lists ............................................................................................... 2-11 2.10.2 Limiting Value Lists ......................................................................................................... 2-11 2.10.3 Working in Compare Mode ............................................................................................ 2-11 2.11 Creating New Reports............................................................................................................. 2-12 2.12 Exporting Reports to PDF....................................................................................................... 2-12 2.13 Exporting Report Data ............................................................................................................ 2-13 3 Working With the Data Browser 3.1 Introducing the Data Browser................................................................................................... 3-1 iii 3.2 Understanding the Data Structure ........................................................................................... 3-3 3.2.1 Real-Time and Session-Based Data................................................................................... 3-4 3.2.2 Problem Analysis Groups................................................................................................... 3-6 3.2.3 Page Delivery Dimension................................................................................................... 3-7 3.2.4 The URL Diagnostics Group .............................................................................................. 3-7 3.2.5 Suite URL Diagnostics Groups .......................................................................................... 3-8 3.3 Access to Data Browser Groups................................................................................................ 3-8 3.4 Working With Value Lists ...................................................................................................... 3-10 3.5 Searching in the Data Browser............................................................................................... 3-10 3.6 Sorting Data .............................................................................................................................. 3-11 3.7 Moving Backwards and Forwards Within the Data Browser ........................................... 3-12 3.8 Working With Filters............................................................................................................... 3-12 3.8.1 Defining Filters.................................................................................................................. 3-12 3.8.2 Working With Multiple Filters ....................................................................................... 3-13 3.8.3 Using Report Filters.......................................................................................................... 3-14 3.9 Comparing Data Across Different Periods .......................................................................... 3-16 3.10 Exporting Data ........................................................................................................................