Suggestions and concerns How to contact us: We strive for excellence when caring for If you have any concerns regarding stoma patients and their families. If you your stoma, pouch, stoma output, have any concerns regarding your care, peristomal skin or your post-operative please talk to your stoma nurse in the first recovery, contact the team on: instance. We will try to resolve any problems as quickly and efficiently as or email 0118 322 7640 possible. [email protected] Alternatively, if you have any comments and Monday to Friday (excluding bank you would prefer to speak to someone holidays) between 8am and 4pm. outside of the Stoma Care Team, contact the Patient Advice and Liaison Service (PALS) on 0118 322 8338 or email If your call goes to answerphone, [email protected] please leave your name, contact We are constantly reviewing and updating details and a brief message, and your the service we offer, and are always looking query will be dealt with by the next to improve the support and advice we working day. provide. If you have any suggestions please feel free speak to your stoma care nurse at Out of hours, contact your GP or their any time. out of hours service. For emergencies, dial NHS 111, or To find out more about our Trust visit visit your nearest Walk-in Centre or www.royalberkshire.nhs.uk The Stoma Emergency Department (A&E). Please ask if you need this information Service in another language or format. Information for patients Stoma Care Nurses, April 2021 who have had a stoma Next review due: April 2023 formed If you are unable to attend your clinic then arrange for you to collect them. We This leaflet gives the details of how appointment or need to amend your advise using only one chemist, as they to contact the Stoma Care Team appointment, please contact the department will keep a record of what you require. and details of the Stoma Clinics so it can be used for another patient. Some GPs working within health centres running in the area, as well as Please bring your stoma supplies with you will have a pharmacy within the practice. other useful advice. to clinic appointments. If you require hospital transport for your appointment, this Discharge home can be booked through your GP. Who are the Stoma Care Team? The time following the formation of your • Anita Ryan – Lead Clinical Nurse stoma can seem problematic, as there are Specialist Prescriptions many new things to learn and to which you • Lisa Everett – Clinical Nurse Specialist If your stoma was formed because of a need to adjust. We will provide you with 7- 14 days’ supply of the stoma products you • Michelle Scicluna – Clinical Nurse cancer diagnosis or your stoma is are using. Obtaining further supplies will be Specialist permanent. your prescriptions will be free. discussed in more detail at your follow-up • Heather Winder – Clinical Nurse You will need to request a prescription appointment. Specialist exemption certificate from your GP. If you • Ellen McGrath – Clinical Nurse Specialist pay for your prescription, it is advisable to You will be contacted by one of the Stoma buy a pre-paid prescription certificate – Team within 7 working days of your • Denise Hinds – Staff Nurse Stoma Care please ask your GP surgery for a pre- discharge from hospital. The Stoma Team • Admin Clerk – Tracey Long payment certificate application form (FP95). will then review you, by telephone or in a The aim of our service is to provide a face-to-face clinic, at the following intervals, responsive, supportive and comprehensive Prescription options unless you have a specific problem: specialist nursing service throughout West • 1 month Berkshire and South Oxfordshire to all • Home Delivery Service: Several • 3 months patients who have had a stoma formed. companies offer a delivery service direct • 6 months to your home. The company will contact your surgery directly for the prescription. • Annual review Stoma Clinics: Included with your stoma appliances are All clinics are by appointment only by wipes and disposal bags and this service contacting our department. is free of charge. • Royal Berkshire Hospital • Chemists: You may take your • West Berkshire Community Hospital prescription to any chemist. The • Townlands Memorial Hospital • Bracknell Healthspace pharmacist will order your supplies and .