Special Edition Using Microsoft Exchange 2000 Server 1/e Kent Joshi Published October 2000 by Copyright 2000, 1152 pp., Paper ISBN: 0-7897-2278-X Summary Special Edition Using Microsoft Exchange Server 2000 emphasizes integrating Exchange with the Internet, as well as extending its functionality into the area of collaboration. The authoring team from Software Spectrum provides both the theory and the best practices when working with Exchange. Specifically, Kent Joshi, a Managing Consultant draws upon his 13 years of corporate experience including his work at Microsoft, IBM, and his own company to cut through the hype and get down to nuts and bolts. In addition, this edition features additional coverage of undocumented features, workarounds, and practical (and unapologetic) advice for avoiding features that don't work well. Author Bio In 1982, Kent Joshi placed his fingers on a plastic membrane keyboard of an Atari 400 with 8KB (not MB) of RAM and a cassette player for storage and since then he's been unable to keep his hands off computers. In 1986, he worked for a small software company called Microsoft. Later, he worked for IBM on the next killer version of DOS called OS/2.Kent had his own consulting company, The Joshi Group, with clients such as Nestlé, Taco Bell and Merrill Lynch, which he sold to Software Spectrum. Today, Kent is an independent consultant and writer who "keeps reminding everyone that computers are meant to work for you, not the other way around". Kent's most recent books include Special Edition Using: Microsoft Exchange 4.0, Special Edition: Using Microsoft Exchange 5.0, Special Edition: Using Microsoft Exchange 5.5, with Special Edition: Using Microsoft Exchange 2000 being released this year. He can be reached at [email protected]. Table of Contents Introduction. Introducing Exchange 2000 Server. How This Book Was Authored. What's New in Exchange 2000? Conventions Used in This Book. I. INTRODUCING EXCHANGE 2000 SERVER. 1. Introducing Exchange 2000 Server. The History of Messaging. A Chronology of Messaging. Understanding Shared-File Messaging. Understanding Client/Server Messaging. Overview of Exchange's Core Components. What's New in Exchange 2000? Active Directory Integration. IIS 5.0 Extensions. Virtual Servers. Storage Enhancements. Administrative Enhancements. Client Enhancements. Application Development Enhancements. Exchange Conference Server. Exchange's Momentum in the Marketplace and Within Microsoft. 2. Understanding Exchange 2000's Hierarchy. Exchange 2000 Organization. Understanding Exchange 2000 Administrative Groups. When to Add an Administrative Group. Creating Administrative Groups. Understanding Exchange 2000 Routing Groups. Administrating Routing Groups. Criteria to Be a Member of the Same Routing Group. Multiple Routing Groups. Routing Groups and Public Folders. Exchange 2000 Policies. Message Transport in Exchange 2000. Key SMTP Components. Basic Message Flow. Exchange 2000 Message Routing. How Messages Are Routed. Using Mail-Enabled Recipients. Best Practices. Design Phase Considerations. Post-Implementation Suggestions for Troubleshooting. 3. Exchange's Core Components. Exchange Architecture. Design Goals. Architecture Similarities. Terminology Changes. Architecture Changes. Directory Services. Directory Access. Transport Services. IIS Integration. Distributed Configurations. Addressing with Exchange 2000. Address Generation. Directory Connectivity. Address Lists. Active Directory Users and Computers. Creating Users. Creating Groups. Creating Contacts. Managing Users. Managing Groups. Managing Contacts. Tools. ADSIEDIT. NTDSUTIL. Troubleshooting. DS Referral. Configuration of Diagnostic Logging. 4. Integrating Exchange 2000 with Windows 2000. Windows 2000 Core Functionality. Windows 2000 Server. Windows 2000 Advanced Server. The Windows 2000 Security Model. Windows 2000 and Exchange 2000 Integration. Active Directory. Transport. Name Resolution. Exchange 2000 Integration with Windows 2000 Security. Microsoft Management Console (MMC). Windows 2000 Key Features for Exchange 2000. Global Catalog. Active Directory Services Interface (ADSI). Active/Active Clustering. Best Practices. Specialized Custom Exchange MMC Consoles. Troubleshooting. II. PLANNING AND INSTALLING EXCHANGE. 5. Exchange Planning. Understanding Your Users' Needs. Methods for Gathering Knowledge from Users. Gathering Knowledge from Information Systems. Other Usage and Needs to Consider. Internet Needs. Intranet Needs. Security Needs. Mobile User Support. Mobile Users-Basic Needs. Mobile Users-Exchange 2000 Options. GroupWare and Public Folders Needs. Digital Dashboard. Real-Time Messaging Services. Streaming Media Services. Best Practices-Reviewing User Needs. 6. Planning Your Exchange Deployment Step 1: Know Your Network. Capturing Network Information. Preparing the Network for Exchange. Step 2: Windows 2000 Integration. Active Directory Impact. Windows 2000 Sites and Services. Step 3: Defining Exchange Routing Groups. Evaluating Your Network Connection. Defining Routing Group Boundaries. Centralization Versus Decentralization. Message Routing Topologies for Large Deployments. Types of Servers in a Routing Group. Step 4: Creating a Naming Strategy. User Principal Name and SMTP Address. Organization Name. Routing Group and Administrative Group Names. Server Names. Email Addresses. Step 5: Exchange Connectivity. Routing Group Connector. SMTP Connector. X.400 Connectors. Non-Exchange Mail System Connectors. Step 6: Designing an Information Store Architecture. Benefits of Storage Groups. Mailbox Distribution. Public Folders. Deleted Item Retention. Full-Text Indexing. Step 7: Selecting Hardware for Exchange. Server Hardware Fundamentals. Advanced Storage Planning. Step 8: Designing for Internet Connectivity. Step 9: Planning for Administration of the System. Administrative Groups. Security. Policies. Other Operations Considerations. Step 10: Reviewing Your Plan. Best Practices: Moving Toward Deployment. 7. Installing Exchange 2000 Server. Required Hardware. Required Software. Preparing for Server and Site Setup. Gathering Information Used During the Installation. Component Selection Options. Setting Up a Single Exchange 2000 Server. Installing the Exchange 2000 Server Software. Setting Up Additional Servers in One Location. Post-Installation Tasks. Best Practices. 8. Creating Exchange 2000 Recipients. Mailbox-Enabled Users. Creating the Mailbox-Enabled User. Configuring the User Property Pages. The General Tab. The Address Tab. The Account Tab. The Profile Tab. The Telephones Tab. The Organization Tab. The Exchange Features Tab. The E-mail Addresses Tab. The Exchange General Tab. The Terminal Services Profile Tab. The Remote Control Tab. The Sessions Tab. The Environment Tab. The Dial-in Tab. The Member Of Tab. Mail-Enabled Users. How to Mail-Enable an Existing User. Mail-Enabled Contacts. Creating Mail-Enabled Contacts. X.400 Address Configuration. Microsoft Mail Address Configuration. cc:Mail Address Configuration. Lotus Notes Address Configuration. Novell GroupWise Address. Configuring Properties for a Contact. The General Page. The Address Page. The Telephones Page. The Organization Page. The E-mail Addresses Page. The Exchange General Page. The Member Of Page. Mail-Enabled Groups. Creating Mail-Enabled Groups. The General Tab. The Members Tab. The Member Of Tab. The Managed By Tab. The E-mail Addresses Tab. The Exchange General Tab. Moving Recipients. Best Practices in Creating Recipients. 9. Using Active Directory and Exchange Connectors. Using Active Directory Within Exchange. Active Directory Integration with Exchange 2000. Domain Naming Context. Configuration Naming Context. Schema Naming Context. Global Catalog Servers. Directory Replication in Windows 2000. Intrasite Directory Replication. Intersite Directory Replication. Creating a Site Link. Configuring Replication Frequency. Creating a Site. Associating a Subnet with a Site. Directory Synchronization. Selecting Which Recipients to Export or Import. Creating an Import Container. Creating an Export Container. Directory Synchronization Scheduling Strategy Connectors for Exchange Directory Synchronization. The Exchange Connector for Lotus cc:Mail. Understanding How the cc:Mail Connector Works. Understanding Directory Synchronization with cc:Mail. Exchange Connector for Lotus Notes. Understanding Directory Synchronization with Lotus Notes. The Exchange Connector for Novell GroupWise. Understanding Directory Synchronization with Novell GroupWise. The Exchange MS Mail Connector. Starting Directory Synchronization. Troubleshooting. 10. Using the Web Store with Exchange. Web Store Architecture Overview. Understanding the New Web Store Features. More Efficient Administrative Model. The Streaming Store. HTTP, WebDAV, and XML Support. Configuring the Web Store. Why Multiple Databases? Why Multiple Stores? Deployment Scenarios. Understanding Storage Groups. Planning Considerations. Security. Transaction Logs. Multiple Databases. Understanding How Multiple Databases Impact Single-Instance Storage. Where to Place Users. How to Configure a New Database Store. The Exchange Installable File System (IFS). Overview of the Exchange Installable File System. Understanding the IFS Architecture. Understanding How Data Is Accessed Through IFS. Using the Exchange Installable File System. Multiple Public Folder Trees. View the Public Folder Tree Use. How to Create a New Public Folder Tree. Backing Up the Web Store. Which Files Do I Back Up? Performing Offline Backups. Database Recovery.