Sustainability Report 2020 Piolin Bidco S.A.U. and subsidiary companies (Parques Reunidos Group) Non-Financial Information Statement, in accordance with Law 11/2018 (Free translation from the original in Spanish. In the event of discrepancy, the Spanish-language version prevails) DateVersion: of Report: Draft- 1.0 25 .03.2021 INTRODUCTION ................................................................................................................................................ 3 ABOUT THIS REPORT ..........................................................................................................................................3 LETTER FROM THE LEGAL REPRESENTATIVE .............................................................................................................4 PARQUES REUNIDOS GROUP ............................................................................................................................ 5 ABOUT US ........................................................................................................................................................5 OUR BUSSINESS .................................................................................................................................................5 OBJECTIVES OF THE ORGANIZATION ......................................................................................................................6 ETHICAL PRINCIPLES - OUR CODE OF CONDUCT ......................................................................................................6 OUR SUSTAINABILITY POLICY ...............................................................................................................................6 OUR SUSTAINABILITY STRATEGY 2020-2025 ........................................................................................................8 RELATIONSHIP WITH STAKEHOLDERS ...................................................................................................................11 MATERIALITY ASSESSMENT ...............................................................................................................................12 MATERIALITY MATRIX ......................................................................................................................................14 MAIN FACTORS AND TRENDS THAT MAY AFFECT ITS FUTURE EVOLUTION ....................................................................16 GOOD GOVERNANCE AND DUE DILIGENCE..................................................................................................... 18 OUR PRINCIPLES ..............................................................................................................................................18 POLICIES ........................................................................................................................................................18 GOVERNING BODIES ........................................................................................................................................18 CONTROL MECHANISMS ....................................................................................................................................20 OUR AREAS OF ACTION .................................................................................................................................. 22 ENVIRONMENTAL MANAGEMENT ................................................................................................................. 22 ENERGY AND GREENHOUSE GAS EMISSIONS ..........................................................................................................24 WATER .........................................................................................................................................................27 WASTE .........................................................................................................................................................30 ANIMAL WELFARE ............................................................................................................................................34 BIODIVERSITY PROTECTION ...............................................................................................................................35 HEALTH AND SAFETY ...................................................................................................................................... 36 SAFE AND HEALTHY WORKPLACES .......................................................................................................................38 SAFE LEISURE ..................................................................................................................................................42 PERSONNEL MANAGEMENT ........................................................................................................................... 45 EMPLOYMENT .................................................................................................................................................46 WORK ORGANIZATION .....................................................................................................................................54 SOCIAL RELATIONSHIPS .....................................................................................................................................55 TRAINING .......................................................................................................................................................58 ACCESSIBILITY AND EQUALITY ............................................................................................................................60 HARASSMENT PREVENTION ...............................................................................................................................62 1 NONDISCRIMINATION ......................................................................................................................................62 OUR CUSTOMERS ........................................................................................................................................... 63 ACCESSIBILITY AND INCLUSION ...........................................................................................................................63 OBJECTIVE AND TRANSPARENT INFORMATION ......................................................................................................63 CLAIM AND COMPLAINT MANAGEMENT ...............................................................................................................64 CUSTOMER SATISFACTION .................................................................................................................................65 CUSTOMER PRIVACY .........................................................................................................................................65 FIGHT AGAINST CORRUPTION AND BRIBERY .................................................................................................. 67 HUMAN RIGHTS ............................................................................................................................................. 75 SOCIETY ................................................................................................................................................. 76 COMMITMENT TO SUSTAINABLE DEVELOPMENT ....................................................................................................76 OUTSOURCING AND SUPPLIERS ..........................................................................................................................76 FISCAL INFORMATION .......................................................................................................................................77 AWARDS AND RECOGNITIONS ............................................................................................................................80 PARQUES REUNIDOS SPIRIT ........................................................................................................................... 81 CHILDHOOD AND HEALTH ................................................................................................................................................................ 82 SOCIAL INCLUSION ............................................................................................................................................................................ 85 EDUCATION AND AWARENESS ......................................................................................................................................................... 89 BIODIVERSITY AND RESEARCH ......................................................................................................................................................... 93 ANNEXES ................................................................................................................................................. 99 ANNEX I: LIST OF CENTERS INCLUDED IN THE SCOPE OF THE REPORT ..........................................................................99 ANNEX II: SUSTAINABILITY POLICY- PRINCIPLES ................................................................................................. 100 ANNEX III: MATERIALITY ANALYSIS METHODOLOGY .......................................................................................... 103 ANNEX IV POLICIES......................................................................................................................................