JEFFERSON COUNTY HUMAN SERVICES DEPARTMENT 2020 ANNUAL REPORT SERVING THE RESIDENTS OF JEFFERSON COUNTY TABLE OF CONTENTS LETTER FROM THE DIRECTOR ...................................................................................................................... 2 MISSION & VISION STATEMENTS ................................................................................................................. 3 PERFORMANCE MANAGEMENT KEY OUTCOME INDICATORS ....................................................................... 3 BOARD & COMMITTEES .............................................................................................................................. 5 ORGANIZATIONAL CHART ........................................................................................................................... 6 ADMINISTRATION STAFF ............................................................................................................................. 7 HUMAN SERVICES STAFF ............................................................................................................................. 8 ADMINISTRATIVE SERVICES DIVISION .......................................................................................................... 9 Fiscal .................................................................................................................................................................... 9 Financial Reports ............................................................................................................................................... 13 Maintenance Utility Usage Reports .................................................................................................................. 20 AGING & DISABILITY RESOURCE DIVISION .................................................................................................. 27 Aging & Disability Resource Center ................................................................................................................... 29 Aging Programs .................................................................................................................................................. 33 BEHAVIORAL HEALTH DIVISION .................................................................................................................. 44 Emergency Mental Health Crisis Intervention Services ................................................................................... 46 Zero Suicide ...................................................................................................................................................... 49 Mental Health and Alcohol and Drug Outpatient Clinics ................................................................................. 53 Detoxification Services ..................................................................................................................................... 57 Comprehensive Community Services ............................................................................................................... 58 Community Support Program ........................................................................................................................... 69 Community Recovery Services ......................................................................................................................... 73 CHILD & FAMILY DIVISION .......................................................................................................................... 74 Birth to Three .................................................................................................................................................... 76 Busy Bees Preschool .......................................................................................................................................... 90 Child Alternate Care .......................................................................................................................................... 94 Children in Need of Protection and Services ................................................................................................... 101 Children’s Long Term Support ......................................................................................................................... 107 Coordinated Service Team/Wraparound ........................................................................................................ 114 Incredible Years Parenting Program ................................................................................................................ 120 Intake ............................................................................................................................................................... 124 Youth Justice Services ...................................................................................................................................... 130 ECONOMIC SUPPORT DIVISION ................................................................................................................ 140 INFORMATION & ACKNOWLEDGEMENTS ................................................................................................. 149 JEFFERSON COUNTY HUMAN SERVICES DEPARTMENT Serving the Residents of Jefferson County 1541 Annex Rd, Jefferson, WI 53549-9803 Ph: 920-674-3105 Fax: 920-674-6113 April, 2021 Dear County Board Chair, Members of the Jefferson County Board of Supervisors and the Jefferson County Human Services Board, Jefferson County citizens and other interested parties, RE: Letter from the Director I am pleased to bring to you Jefferson County Human Service’s 2020 Annual Report. As you well know, 2020 brought us all a global pandemic. We learned new skills, transformed every service we provide, and practiced a new vocabulary that included words such as “unprecedented”, and phrases such as “you are frozen”, and “we can’t hear you”. The Co-Vid 19 pandemic affected our Department and the people we serve in a myriad of ways. We transformed mental health and substance use services to a telehealth platform. Nutrition meals sites had to be closed resulting in frozen and fresh meals having to be delivered. Supervised visits had to occur, at least for a time, either outside with people in personal protective equipment, or in a virtual manner. Vehicles and transportation services had to be adapted to prevent spreading the virus. At every turn, new policy and practices had to be developed and implemented. I am very gratified to be able to report that we met these challenges with resiliency and responsiveness. All services were maintained, and some even increased, over the year. We were very fortunate to have great assistance from all of our County Departments and County leadership. For the current year, the Department will address the presenting needs of Jefferson County residents while meeting all of our statutory mandates. In 2021: Our Administrative Services Division will continue all fiduciary duties while enhancing all foundational services such as contracting, billing, maintenance and vehicles. The Aging and Disability Resource Division will augment services for people over the age of sixty and for people with disabilities through the Aging & Disability Resource Center, Adult Protective Services, Benefit Specialist, Transportation and Senior Dining programs. The Behavioral Health Division will expand the delivery of evidence-based treatment in a person- centered manner for any person who resides in Jefferson County. The Child and Family Division will amplify the well-being of children, from birth to adolescence, while remaining family based and assuring safety and permanence. The Income Maintenance Division, in partnership with the Southern Income Maintenance Consortium, will facilitate access to public benefits and provide access to needed resources. In the following pages are detailed reports on each division and team. We hope it increases your understanding of our services and community. I welcome your questions and feedback. In this year like no other, I sincerely thank our County Board Supervisors, the members of our Human Services Board, and our County Administrator, for continuing support and leadership. I offer the utmost gratitude to every employee for their resiliency, commitment, and benevolence. Respectfully submitted, Kathi Cauley Director 2 Mission Statement To enhance the quality of life for individuals and families living in Jefferson County by addressing their needs in a respectful manner and enabling citizens receiving services to function as independently as possible while acknowledging their cultural differences. Vision Statement All citizens have the opportunity to access effective and comprehensive human services in an integrated and efficient manner. Program Title Program Description Mandates and/or Key Outcome Indicator References ADMINISTRATION Fiscal Accurately complete all county, State and Federal 100% compliance with state, and federal reports and budget acts reporting requirements as billing Numerous Compliance laws denoted on work chart All Medicaid and Medicare requirements Maintenance Maintain buildings and grounds 46 100% of capital projects while planning for future completed on time and within budget AGING & DISABILITY RESOURCE CENTER (ADRC) ADRC A one-stop shop providing 46.283, DHS 10 100% compliance with the State accurate, unbiased information contract on all aspects of life related to aging or living with a disability; and serves